Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud

Post by mark-r » Tue, Dec 17, 2019, 7:28 PM UTC

thesuperbigfrog wrote: post #201

crazygringo wrote: post #104

Earlier quoted context omitted.

You're confusing Google customer support for their free consumer products (nonexistent) with support for paid services. Cloud has extensive support, on par with AWS and Azure. Google isn't a monolithic entity. It doesn't have a single "culture" of being anti-support. Rather, support policies are tied to individual product areas. I agree, support may be lacking for the Pixel, certainly nothing anywhere near Apple's ex…

Part of Google's problem is that Amazon will give you a refund on a shirt you ordered and then have customer support walk you through setting up AWS services to run your website. Amazon is obsessively focused on keeping customers happy and will bend over backward to do so. Google does not have a similar reputation or history.

Post by scarface74 » Tue, Dec 17, 2019, 7:31 PM UTC

rumanator wrote: post #263

scarface74 wrote: post #80

Earlier quoted context omitted.

Google is far from the world’s “third largest provider” https://www.techrepublic.com/article/public-cloud-market-sha... As far as the manager “being on the chopping block” the article talks about “losing funding”. $8 billion in revenue means nothing. Is it profitable? This is the same company that left an entire city’s streets in disarray after abandoning Google Fiber. https://arstechnica.com/information-technology/2…

> Google is far from the world’s “third largest provider” You're being a bit disingenuous. Your own source states quite clearly that Google is in the 3rd spot and arguably, if you cherry-pick results, you can place it in 4th. By cherry-picked results I'm referring to posting 2018 results and ignoring how GCP's revenue doubled in the last 18 months, nearly matching Azure's revenue.

Post by toast0 » Tue, Dec 17, 2019, 7:35 PM UTC

mark-r wrote: post #271

thesuperbigfrog wrote: post #201

Earlier quoted context omitted.

Part of Google's problem is that Amazon will give you a refund on a shirt you ordered and then have customer support walk you through setting up AWS services to run your website. Amazon is obsessively focused on keeping customers happy and will bend over backward to do so. Google does not have a similar reputation or history.

Google is quite the opposite, they only do things that scale. Making customers happy isn't something that scales, so they avoid it actively.

Post by ReverseCold » Tue, Dec 17, 2019, 7:37 PM UTC

slig wrote: post #217

yc_2345 wrote: post #184

I have sometimes wondered why they don't offer a separate, uncomplicated fixed price (and bounded resource) version - basically like a Heroku - and provide a migration path to their core offerings.

Isn't that AppEngine?

Post by lallysingh » Tue, Dec 17, 2019, 7:44 PM UTC

bhl wrote: post #244

dave5104 wrote: post #185

Earlier quoted context omitted.

> Things like Google Reader had healthy user bases when Google came for them in the night. I wonder if anyone in Google management ever looks back and regrets that decision? It's still always being brought up, even 6.5 years later.

I always see google reader talked about on hackernews, but has a comparable product not have been made by someone else yet?