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Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

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Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#111

Post by int_19h »

ryanmarsh wrote: post #13
bransonf wrote: post #6

It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…

Amazon is reaching further and further into the economy, and I don’t see much stopping them. As much as I'm concerned about monopoly and the potential for anti-competitive behavior... I'm impressed by how effectively Amazon operates at the scale that it does. It's not like Comcast or AT&T which operate horribly at scale. I wish they would get disrupted by Starlink or something and go out of business. Amazon is an inc…

An efficient monopoly is that much more concerning. The efficiency with which it can squeeze FedEx applies to its customers, as well.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#112

Post by jschwartzi »

croddin wrote: post #69
bdcravens wrote: post #17

Earlier quoted context omitted.

We (my employer, Refund Retriever) has caught them just outright lying about deliveries before. https://www.refundretriever.com/blog/FedEx-Tracking-Error

This is probably due to an overworked worker pushed to meet some metric saying something is delivered when it isn't. I'm sure amazon will do everything they can with software using gps, pictures etc to make it harder to do that.

The last time this happened to me, Amazon's CSR told me that "GPS says it was delivered nearby your building." To which I responded that there were multiple suites inside the building. She then asked if my suite had a mailroom, and I repeated that I had a one-room suite.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#113

Post by killface »

cornishpixels wrote: post #88
fooey wrote: post #78

Earlier quoted context omitted.

Fedex has their own margin of error. If they can't deliver it within their margin, they shouldn't claim they can.

FedEx ground does not have a guaranteed delivery time.

which is why it's insane that it was ever an option for people selling under the prime label. If it's ground, FedEx manages to take the longest possible time they can, even if it's only going a few miles.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#114

Post by killface »

thaumasiotes wrote: post #83
bransonf wrote: post #6

It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…

> The consumer has come to expect guaranteed overnight or 2 day shipping. Amazon doesn't even offer overnight shipping anymore. This is a big step backward from the days when you were allowed to get one-day shipping as long as you were willing to pay for it. I am totally baffled.

just like most items are prime shipping after a 2-3 day delay in "order processing" ... 2 day prime coming 5 business days later is not cool.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#115

Post by thaumasiotes »

buzzerbetrayed wrote: post #106
thaumasiotes wrote: post #97

Earlier quoted context omitted.

> I suspect that Amazon does not want to put additional cognitive load on the purchaser right at the most critical point of the conversion funnel. > As a customer, I want a delivery time/date and let Amazon figure out how to do it. The big problem here is that Amazon no longer offers you the ability to pick the delivery date. They'll tell you when your package will arrive, and you'll suck it up. It's a huge step back…

> The big problem here is that Amazon no longer offers you the ability to pick the delivery date. They'll tell you when your package will arrive, and you'll suck it up But this isn't true. You can choose which day you want your package delivered. That's the point of setting your "Amazon delivery day". What am I missing?

You're missing that I'm talking about delivery speed, not about scheduling deliveries for a day when I'll plan to be at home.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#116

Post by killface »

bobongo wrote: post #50
bransonf wrote: post #6

It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…

> reviews that only gripe with the shipping time or condition I was thinking of just this (i.e. who is held responsible nowadays by customers of mishandled deliveries) while I was watching, a few days ago, a UPS worker actually throwing boxes out of the back of his truck onto the concrete ground while it was raining. Hopefully none of those boxes were electronics, which would not have survived such poor handling unsc…

and according to nearly every ups/fedex/usps shipping center worker, that doesn't compare to the abuse they suffer before they're on the truck.

it's why apple put tilt sensors and shock sensors in their bulk iphone shipments overseas. they can't trust the shipping companies to not do that, unless they know they can be caught.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#117

Post by killface »

evadne wrote: post #3

This is so strange. - FedEx is slated to report its latest quarterly results on Tuesday (17 December 2019). http://investors.fedex.com/news-and-events/upcoming-events/d... - FedEx ended two big contracts with Amazon earlier this year. https://www.cnbc.com/2019/12/06/amazon-blames-holiday-delive... Edit: I see many unhappy comments regarding FedEx here. In the UK we have Parcelfarce, which has achieved meme status.

fedex was also caught looking the other way when it came to illegally shipping firearms across state lines. i think they just ended their NRA partnership earlier this year?

they're just a crap company. if you ship fedex, your best case scenario is receiving it on the last possible day of their window.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#118

Post by killface »

noobermin wrote: post #61
WBrad wrote: post #45

I worked for Fedex ground for a while and I can't blame Amazon for this decision. Fedex contracts their ground delivery out and the quality of service is greatly affected by that. Some areas are great and some are awful. My experience was working under an awful contractor who was near abusive in his work requirements. If anyone has any questions I'm open to answer.

Tbh I'm not sure Amazon is better wrt work requirements.

at least the packages show up on time. fedex is shitty at people AND shitty at package delivery.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#119

Post by rogerbinns »

axaxs wrote: post #66
kelnos wrote: post #7

Earlier quoted context omitted.

> No one blames FedEx for their late package these days, they blame Amazon. As they should. FedEx's customer in this instance is Amazon, not the receiver of the package (who is a customer of Amazon, and Amazon alone). If anyone has the clout these days to hurt FedEx economically if they don't improve, it's Amazon. Amazon should be pushing FedEx (and their other shippers) to be more accountable for late, damaged, and…

Amazon doesn't seem much better. Last week, they 'delivered' an item, marked it delivered. The problem with that is that I didn't get it, and the picture proof was not my house. I have no idea whose house it was. When I called to ask for a refund, they first told me to wait as sometimes they mark things delivered before they are. I told him about the picture. Then he asked me to go door to door in my neighborhood bec…

Fedex keeps delivering other people's stuff to my mother in law's house. The correct addresses are within a few blocks. I can assure you that Fedex really doesn't care or help in this case, over several instances of it happening. I suspect that this issue like others being described can come down to the driver that does a route, and what they do.

I would be surprised if Amazon is not using their Ring doorbell cameras to check on deliveries. They will provide evidence of what really happened when customers and delivery dispute it. For example it is clear if the doorbell was rung, or in some cases if the vehicle even went down the street.

Re: Amazon Blocks Sellers from Using FedEx Ground for Prime Shipments

#120

Post by derefr »

chrisseaton wrote: post #108
AgloeDreams wrote: post #39

Earlier quoted context omitted.

Amazon is going to vertically integrate shipping, no question. The market demands it, and Amazon will probably eventually ship more packages than any of its competitors. And, Bezos isn’t dumb, so he’ll build and sell this capacity to others. It AMAZES ME how unreported it goes that they are doing this right now. They are doing it hilariously upfront and clearly. They bought massive amounts of Sprinters for Amazon Del…

> It AMAZES ME how unreported it goes that they are doing this right now. It don't think it's a secret. Why do you think it'd be a major story? > nobody bothered to ask.. 'Why?' Because they're doing logistics... everyone knows that. Have you never had an Amazon logistics person deliver you parcel?

"Doing logistics" for one's own shipping, is a bit different than "trying to subsume the role of FedEx/UPS in the economy." Certainly it's "only" a matter of scale, but logistics-as-a-service (the business FedEx and UPS are in) is as large a market as the one Amazon's already in, and you'd think clear signs of them being ready to suddenly add another few hundred billion dollars to their market cap would be reflected in e.g. investment people issuing new guidance about them.
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