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Should Tumblr care? David Karp tells users who complain to "go away"

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Re: Should Tumblr care? David Karp tells users who complain to "go away"

#161

Post by petercooper »

ramanujan wrote: post #22

And this right here folks is why a startup is so extraordinarily stressful, why PR agencies exist, and why a squeaky wheel gets the grease. Think about it: that post (and the comments by robyn_b below, an account which was registered 20 minutes ago) goes out of its way to SEO-ify for keywords related to the founder, his company's name, and related variables. This is the risk you run with every single customer service…

such that if a customer decides to attack you on the internet, a manager can jump in, offer concessions, and make it all better.

You can still 'jump in' and try to 'make it all better' as a solo founder or a larger startup without call centers and 'roboscripts.' The updates to the linked article show that this didn't occur in the short-term here, despite the publicity.

Re: Should Tumblr care? David Karp tells users who complain to "go away"

#162

Post by robgough »

nhangen wrote: post #62
spolsky wrote: post #37

Earlier quoted context omitted.

I'm pretty sure that Tumblr can certainly afford bad PR like this. Show me an example of a company that was, actually, hurt by something like this. One example, please. Every high school kid in New York uses Tumblr every minute of every day. None of them even know who David is, and those that do, revere him.

Perhaps, but tech geeks and early adopters like us can have a big influence on the swing of the pendulum and whether something is cool and hip, or lame. If more Tumblr fans become ex-Tumblr fans, then your tune might change.

Early adopters influence initial take up. Tumblr is way beyond this now. Once it's reached the high school kids, then it can't really be called "early" any more.

They'll only move on once the service is no longer seen as cool, and the early adopters have - at a modest estimate - absolutely nothing at all to do with this.

Re: Should Tumblr care? David Karp tells users who complain to "go away"

#164

Post by davidu »

wtildesley wrote: post #140
catshirt wrote: post #95

Earlier quoted context omitted.

Surely. After having read this response I pivoted (had to) my reaction. The original post clearly intends to have the reader believe "go away" is a poor off-the-cuff defense to "your site is down". Which especially given the down time is a bad defense. That said, at this point I'm much more likely to believe "go away" is a valid defense to harassment.

Please explain how emailing (some) of tumblr's staff to express my disappointment with the level of service can be classed as harassment?

Go build something instead of complaining. Seriously.

Re: Should Tumblr care? David Karp tells users who complain to "go away"

#165

Post by huertanix »

iPadDeveloper wrote: post #147
huertanix wrote: post #110

Earlier quoted context omitted.

They're not a "bunch," they're like, a dozen. A dozen people trying to make a site work for several millions of people at once. That's no short order for such a small team.

Running the company on VC cash? Sounds unsustainable. Also isn't Tumbler just like Twitter?

1. Partially, they sell premium themes and some small virtual goods, I don't imagine they pull in much from those sales, though.

2. No.

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