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Uber Q3 Results

investor.uber.com

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Re: Uber Q3 Results

#121

Post by jaysh »

lhorie wrote: post #74
cavisne wrote: post #40

Earlier quoted context omitted.

At least for me uber has huge brand loyalty, it’s sitting in the dock of my iPhone. If I need to go somewhere, or get home, Uber has never let me down. Likewise with food delivery, I certainly have been let down on that but Uber does the best job of letting me track the order and get a refund if needed. Sure Lyft is an alternative, I have it on my phone but simply never use it. It’s incorrect that nothing has changed…

> One of Ubers biggest problems is that they have zero brand loyalty > At least for me uber has huge brand loyalty, it’s sitting in the dock of my iPhone Hear hear. It feels to me that brand loyalty arguments are really opinions being extrapolated to the rest of the population. For example, one can reasonably argue airlines don't command any brand loyalty for the average traveler and how they are in a race to the bot…

It's easy to stick with something when it's working for you:

> If I need to go somewhere, or get home, Uber has never let me down.

The real test of brand loyalty it staying with them after a few bad experiences.

Re: Uber Q3 Results

#122

Post by travisporter »

greggman2 wrote: post #70
cavisne wrote: post #40

Earlier quoted context omitted.

At least for me uber has huge brand loyalty, it’s sitting in the dock of my iPhone. If I need to go somewhere, or get home, Uber has never let me down. Likewise with food delivery, I certainly have been let down on that but Uber does the best job of letting me track the order and get a refund if needed. Sure Lyft is an alternative, I have it on my phone but simply never use it. It’s incorrect that nothing has changed…

I switched to Lyft a few years ago because of Uber's evil ways. I've had zero problems. If people won't stop using a company that is so blatantly bad we're in trouble.

Switched for same reason but now Lyft is being a bit shady. Changed my home address and credit cards won’t work. Gabe then PayPal, insists on “verifying” my home address with another credit card. Why do you need it? I thought PayPal was the middle man so I don’t have to tell you these details I find privileged information.

Also had trouble getting support- no way to contact them.

unfoetunate because t works great when I had it.

Re: Uber Q3 Results

#123

Post by AdieuToLogic »

pavlov wrote: post #110
greggman2 wrote: post #70

Earlier quoted context omitted.

I switched to Lyft a few years ago because of Uber's evil ways. I've had zero problems. If people won't stop using a company that is so blatantly bad we're in trouble.

For the past 25 years there has constantly been at least one tech company which is perceived in techie forums as so bad that it's incredible anyone would voluntarily use their products. Those companies have been Microsoft, Apple, Google, Facebook and Amazon. Financially you could have done amazingly well in the stock market simply by buying whatever big stock techies hate at the moment. (Not saying Uber will necessar…

> For the past 25 years there has constantly been at least one tech company which is perceived in techie forums as so bad that it's incredible anyone would voluntarily use their products.

> Those companies have been Microsoft, Apple, Google, Facebook and Amazon.

That's a great point. I'd add IBM to that list and the time frame would reach back to 35 years.

Re: Uber Q3 Results

#124

Post by LandR »

PretzelFisch wrote: post #42
treis wrote: post #12

Earlier quoted context omitted.

IMHO, autonomous cars actually breaks Uber's model. It changes it from taking a % off the top of a market to a capital and maintenance intensive business. Only seems to work if they end up with some sort of franchise model. Sort of like how Coke has a bunch of distributors.

Do they need to own the car. They could just run not in use consumer cars.

Are people prepared to do this?

I get my car to drive to me to work and then it goes out and operates like a taxi while I'm working. I'd be worried it comes back damaged or vomit all over the place.

No thanks.

Re: Uber Q3 Results

#125

Post by code4tee »

ganitarashid wrote: post #17

Having new “one-time” charges every quarter means those are not one-time charges. They’re part of the business, which means the business doesn’t work. One of Ubers biggest problems is that they have zero brand loyalty. For a company that sells a utility (get me, or my food, from A to B) rather than an experience (like a cool vacation in a unique mansion), I will always pick the cheapest option. Whether that’s Uber or…

The first time I got in an Uber and saw two other phones on the dashboard with the driver working Lyft and another competitor at the same time I knew it was game over for these companies. Both the drivers and the riders were taking the best deal each ride and the VCs were in the middle subsidizing the whole thing for both sides. It’s a race to the bottom.

I enjoy the product and will enjoy the cheap rides while they last but the business mode seems flawed.

Re: Uber Q3 Results

#126

Post by duncanawoods »

lhorie wrote: post #74
cavisne wrote: post #40

Earlier quoted context omitted.

At least for me uber has huge brand loyalty, it’s sitting in the dock of my iPhone. If I need to go somewhere, or get home, Uber has never let me down. Likewise with food delivery, I certainly have been let down on that but Uber does the best job of letting me track the order and get a refund if needed. Sure Lyft is an alternative, I have it on my phone but simply never use it. It’s incorrect that nothing has changed…

> One of Ubers biggest problems is that they have zero brand loyalty > At least for me uber has huge brand loyalty, it’s sitting in the dock of my iPhone Hear hear. It feels to me that brand loyalty arguments are really opinions being extrapolated to the rest of the population. For example, one can reasonably argue airlines don't command any brand loyalty for the average traveler and how they are in a race to the bot…

Airlines are the prime example of a race to the bottom unprofitable “bad” business.

It’s clear that airlines do not have brand loyalty sufficient to create significant margins like Apple or some such.

Re: Uber Q3 Results

#127

Post by duud »

geolqued wrote: post #87
duud wrote: post #37

Earlier quoted context omitted.

I disagree that they have zero brand loyalty. Yes it is a price sensitive industry but you're doing something right when your brand becomes a verb. I'm in Melbourne, Australia and I generally pay the extra few dollars for Uber rather than dealing with Didi, Taxify et al's inferior interfaces and slower pick up times. I think Uber take 28% commission vs Didi's 15% and that is reflected in the pricing eg. a $25 Didi fa…

Didi is 5% commission, massive difference to the driver. As an alternative Melbourne opinion, no way am I using Uber. Last ride I got the driver told me he only considers the premium jobs from uber and prefers Didi.

Ya wow if looks like they dropped it late last year. I'll have to try it again as that's a significant discount.

Re: Uber Q3 Results

#128

Post by usrusr »

pavlov wrote: post #110
greggman2 wrote: post #70

Earlier quoted context omitted.

I switched to Lyft a few years ago because of Uber's evil ways. I've had zero problems. If people won't stop using a company that is so blatantly bad we're in trouble.

For the past 25 years there has constantly been at least one tech company which is perceived in techie forums as so bad that it's incredible anyone would voluntarily use their products. Those companies have been Microsoft, Apple, Google, Facebook and Amazon. Financially you could have done amazingly well in the stock market simply by buying whatever big stock techies hate at the moment. (Not saying Uber will necessar…

Sorry for being the hn stereotype, but that's pure survivor bias. That "buy the hated" strategy would have left you with lots of worthless Unisys shares for example, they are down >> 90% from back when the GIF patent was putting them in the spotlight of unpopularity.

Re: Uber Q3 Results

#129

Post by donkeyd »

mikemotherwell wrote: post #62
henrikschroder wrote: post #59

Earlier quoted context omitted.

> Uber has only made finding the ride more efficient but it has not made the actual ride itself more efficient. Back when Uber was new and everyone in SF was exclaiming how awesome it was and disruptive, one of the major taxi companies in Stockholm launched a new version of their app that basically had a big button going "I want a taxi to my location now", and you pressed it, and you got a "Hey, your taxi will arrive…

There are way more positives than that: # No money changes hands, so safer for drivers. # No payment is made in the vehicle, so faster exit times. # Uber records all trips, so easier to work out costs to expense. # Uber uses any credit card, so your boss can pay for your ride without the need for separate expensing. # Driver and passenger are tracked, so there it is easy to find who did what. There are a lot of rape…

I left my umbrella in an Uber in NYC once. I found the driver's number in the app and they were back a few minutes later and I got my umbrella back. This wouldn't have been so easy if it were a regular cab.

Re: Uber Q3 Results

#130

Post by SergeAx »

ganitarashid wrote: post #17

Having new “one-time” charges every quarter means those are not one-time charges. They’re part of the business, which means the business doesn’t work. One of Ubers biggest problems is that they have zero brand loyalty. For a company that sells a utility (get me, or my food, from A to B) rather than an experience (like a cool vacation in a unique mansion), I will always pick the cheapest option. Whether that’s Uber or…

Uber is actually marketplace and it's goal is to balance demand and supply. Great upsides of being big company, e.g. having more cars and drivers, is 1) less waiting time for passenger and 2) less empty mileage for drivers/cars. First is good catch for client (I will not wait extra 10 minutes for Bobs Taxis even with 5% price difference), second is a no-brainer for drivers (one got paid for more hours ber day). Actually second one is a good edge against any local Bobs Taxis: with less idle time bigger company pays minimal wage faster and can make overall prices better.
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