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Tell HN: Pluralsight and the dark-pattern of auto-renewals

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61–70 of 126 posts

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#61
post #56
post #18

Earlier quoted context omitted.

Also, consider using a one-time Credit Card from https://privacy.com/

Do you know a similar service outside US?

In New Zealand we have debit cards, so they act just like a normal credit card, except it needs to have money in the account for the transaction to work. So you tie it to an account that you put money into, instead of say, your every-day spending account which could contain a lot more money.

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#62

I can't think of a single subscription service that does not auto-renew. Can you? Companies consider that a "feature" because it provides uninterrupted service. Is your beef with them because they didn't email you to let you know they were going to bill you for renewal? Do what I do. Never trust a company. Whenever you sign up for a recurring service or a free trial, add an event to your personal calendar that remind…

Amazon auto renewed w years fee after a trial, but offer a full refund after the fact if you haven't used the service.

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#64
post #7

I can't think of a single subscription service that does not auto-renew. Can you? Companies consider that a "feature" because it provides uninterrupted service. Is your beef with them because they didn't email you to let you know they were going to bill you for renewal? Do what I do. Never trust a company. Whenever you sign up for a recurring service or a free trial, add an event to your personal calendar that remind…

I think I wasn't clear enough that this is an annual subscription of significant cost ($300). With that in mind I would absolutely expect them to email in advance reminding me of the charge (other similar services do). I agree that for something that is monthly, I wouldn't expect an email every month. Adding dates to the calendar and using giftcard/credit card are both good suggestions for the future.

I have an annual Adobe Cloud membership and receive a renewal warning one month in advance, with the option to cancel.

   Your renewal notice  
  Your annual membership will renew automatically on 07-July-2019 (PT). The terms are outlined below.  
  To manage your subscription or access your invoices, login to your account & click ‘Manage plan’. Or login to adobe.com and navigate through your Account Management page: Manage your account > My plans > Manage plan.  
  If you have further questions, please contact Customer Support to speak with an Adobe representative.  
  Thank you,
Adobe

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#65
In Europe, this might be illegal: > Merchants operating in the European Union must give customers 7 business days’ notice before changing the price of their recurring billing plan; 7 business days’ notice is also required before billing customers if it has been 6+ months since their last payment. If you don’t operate in the EU, these notices aren't required (but they're still good practice).

From: https://articles.braintreepayments.com/guides/recurring-bill...

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#66

I can't think of a single subscription service that does not auto-renew. Can you? Companies consider that a "feature" because it provides uninterrupted service. Is your beef with them because they didn't email you to let you know they were going to bill you for renewal? Do what I do. Never trust a company. Whenever you sign up for a recurring service or a free trial, add an event to your personal calendar that remind…

I bought hosting and domain name from namecheap last week. I could (and still can) toggle auto-renew on and off pretty easily.

My only gripe with namecheap is that sometimes I have to solve a captcha to login.

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#67
post #65

In Europe, this might be illegal: > Merchants operating in the European Union must give customers 7 business days’ notice before changing the price of their recurring billing plan; 7 business days’ notice is also required before billing customers if it has been 6+ months since their last payment. If you don’t operate in the EU, these notices aren't required (but they're still good practice). From: https://articles.br…

This is very interesting. I'm in Europe so I'm going to investigate this further. Thanks

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#69
post #42
post #11

Slightly different, but Adobe got me with an unintended annual renewal. For their annual plan billed monthly, there's no way to turn off autorenewal until the 12th month without losing access immediately and paying a penalty. They do send you reminder emails, which I missed, but it struck me as pretty abusive to require an opt-out exactly 11-12 months after signup to avoid being locked into a new one-year contract, w…

Adobe hit me with an unintended annual renewal out of a trial . I just wanted to try Adobe Premiere Pro on a school project...well, final exams happened and I forgot to cancel the subscription. Then I moved to a different country, started a new job, and continued to forget about Adobe. A month later I see the credit card bills and try to cancel. Somehow I have an annual contract that carries an early termination pena…

Perform a chargeback and leave a negative review on any app store you may have bought it from. Companies will just keep screwing people over if they never get punished for it.

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#70
post #17

The other day I was stopped on the sidewalk by someone who told me they worked for a large environmental non profit that helps save endangered species. He asked if I would subscribe to help. I offered to make a donation and was told they I can't do a one time donation and they "really need subscribers". He even told me I could just cancel after the first payment. Taking advantage of someone being forgetful is sleazy.

Every charity I've been stopped by in the past decade has done this. Donate $20 cash right now? Nope, we can't do that... but we can sign you up for monthly ongoing payments of $200, or even just $25 if that's all you can spare.
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