Live data from Hacker News

Facebook moderators break NDAs to expose working conditions

theverge.com

451–460 of 620 posts

Re: Facebook moderators break NDAs to expose working conditions

#451
Even second hand in article format that’s disturbing.

A classic sweatshop operations except it also destroys the slaves psyche on top of it.

Two parties weren’t really mentioned. The executives that set up the operation and the people posting the content. Both must be pretty twisted

Re: Facebook moderators break NDAs to expose working conditions

#452
post #408
post #381

I am surprised after reading a lot of comments here (not all), that I have not seen any discussion of Cognizant and their role. I am no fan of Facebook and I believe that they have significant responsibility here, but the contractor is, imo, the party directly responsible. These people do not work for Facebook, and we don't know the nature of the contract in play. Are they paying per person, or a lump sum for some ca…

It's true that Cognizant has direct power to change things, but ultimately, the buck stops with Facebook, since they seem to be the vast majority of Cognizant's work and thus essentially have direct control of the purse strings. FB has the ability to change how Cognizant treats its workforce, and it's Facebook's choice to take a stand or to wash its hands of it. FB also has indirect say in demanding a certain standar…

Why wouldn't the buck actually stop with Cognizant management? FB isn't demanding these horrible labor practices, Cognizant is.

Re: Facebook moderators break NDAs to expose working conditions

#453
post #277

> there are two sets of entry-level knowledge workers at Facebook: > engineers ($150k/year, benefits, upward career trajectory) and > content moderators ($30k/year, no benefits, likely going to acquire mental illnesses). If Facebook could get away with paying engineers $30K/year, no benefits, believe me, they would.

>likely going to acquire mental illnesses I find hard to believe humans are so sensitive that some visual stimulation is going to give them mental illnesses. We evolved in an environment where violence was part of real life and a real threat to our own well being, seeing it on a screen will elicit emotions we may not be used to in modern life, but causing mental illness is a stretch.

Human brains are very adaptive. Consider the following scenario: A person is standing on a stage, in front of many of their peers, giving a speech or receiving an award or some other public recognition. Someone comes up behind them and swiftly pantses them, dropping their pants and underwear instantly, exposing them nude from the waist down. Would you expect this event to result in psychological trauma to the person? The answer depends entirely and completely upon that persons prior experience. If the person has been raised as a nudist, and spent a great deal of time in their life nude in the presence of strangers, it would be a non-event on the level of sneezing. If the person has been raised the way most individuals in our society are raised, with tremendous social scorn and shame heaped upon every topic related to the body, with zero experience of being naked or witnessing nudity in a public setting... it could be monumentally traumatic and cause them intense psychological harm that lingers for decades. When society was familiar with violence, violence had less of an effect because of that. Now that violence is very rare, and we repeatedly insist to one another that things on a screen are basically the same as the things themselves (which we do with our language we use when talking about fictional depictions, using instead the words that would be more correct only if we were describing real in-person situations), we sensitize ourselves and invent the possibility of these images destroying us psychologically. It is a self-imposed weakness, but one which intellectual recognition of can do almost nothing to remove.

Re: Facebook moderators break NDAs to expose working conditions

#454
post #246

Earlier quoted context omitted.

There's not really a shortcut around having employees do it because Facebook has a significant amount of private content which users will not tolerate being shared, standards vary widely (imagine a vegan flagging every picture with leather visible or a post about eating meat as obscene — if you're requiring this, do you just disable their account once you notice it?), and especially because it's the target of coordin…

You could have a system where multiple people flagging certain content would be a signal to give it manual review.

I've always expected that a system which could work, albeit with flaws, would be to ratchet up censorship for any individual user who flags content. The more they flag, the less they see. The only 'problem' is that this would leave users fearing that there are others who have not flagged the same content objectionable that they have, and are viewing that content without being actively prevented. They'd be protected themselves, but it would be easy to convince them (if any convincing is even necessary) that 'almost everyone else' is consuming the raw obscene feed and being turned into monsters by it.

Re: Facebook moderators break NDAs to expose working conditions

#455
post #340

This was a valuable article to read. Facebook is enormously valuable. They made something like $15B in net income in the last four quarters. Content moderators are a necessary condition for that profit. If kiddie porn, gore and animal cruelty flooded the network, it would cease to be a destination visited by people that advertisers will pay to reach. And yet, there are two sets of entry-level knowledge workers at Fac…

150k a year in Silicon Valley is similar to 30k a year in the midwest... Where are the moderators living ?

This is very much an answered-in-the-article question.

Re: Facebook moderators break NDAs to expose working conditions

#456

You ever read Upton Sinclair's the jungle? It's a tale as old as time. Just publicly shame the company and ultimately they change or congress passes laws. This is a major reason the media works this way, it's part of American democracy.

We detached this subthread from https://news.ycombinator.com/item?id=20223437.

Re: Facebook moderators break NDAs to expose working conditions

#457

You ever read Upton Sinclair's the jungle? It's a tale as old as time. Just publicly shame the company and ultimately they change or congress passes laws. This is a major reason the media works this way, it's part of American democracy.

> Just publicly shame the company and ultimately they change or congress passes laws. This just doesn't work in today's world. If it did, Equifax wouldn't be thriving the way it still does today.

If the media kept covering equifax as much as they do Facebook then things would have changed, I think.

It has been shown opinions change depending on what the news is covering.

Re: Facebook moderators break NDAs to expose working conditions

#458

> there are two sets of entry-level knowledge workers at Facebook: > engineers ($150k/year, benefits, upward career trajectory) and > content moderators ($30k/year, no benefits, likely going to acquire mental illnesses). If Facebook could get away with paying engineers $30K/year, no benefits, believe me, they would.

We detached this subthread from https://news.ycombinator.com/item?id=20222900.

Re: Facebook moderators break NDAs to expose working conditions

#459

Earlier quoted context omitted.

There's a lot of variance between individuals. Given the choice this sounds like an overall better job than working a busy McDonald's drive through (people are assholes when they're hungry) but I'm not the kind of person that's particularly bothered by graphic violence. My opinion of humanity is dark enough to accommodate it. I'm sure many people would prefer McDonald's though. Some of the people interviewed were com…

Like your dream life—I bet facebook is hiring.

Would you please stop posting unsubstantive comments to HN, especially ones that cross into being unkind? You've been doing this a lot lately, and we eventually ban that sort of account.

https://news.ycombinator.com/newsguidelines.html

Re: Facebook moderators break NDAs to expose working conditions

#460
post #431

Earlier quoted context omitted.

> any issue one side takes up is immediately something that - if possible - is criticized and turned into a point of differentiation This kind of "bothsame" response willfully overlooks that one party has gone to substantial lengths to offer compromises on bills, appointees, and policy goals, while the other very much hasn't.

You're totally right to point out that Republicans are much more shameless in this regard. I didn't intend to imply the two parties are the same here, but that's how it reads. But even if the republican party+electorate are at "fault" here - I don't think that fact is going to help anyone, nor that Democrats are acting like little angels here anymore (if they ever did). They don't have the power to stop this dynamic,…

The idealogical polarization of the parties was really kicked into full gear by Gingrich. Trump's very clever at manipulating media to take this polarization to new heights, but the playbook it's Newt's playbook.

It certainly doesn't help the Democrats (and reasonable republicans?) that they appear weak when they try to be reasonable or compromise.

Post reply on HN