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Facebook moderators break NDAs to expose working conditions

theverge.com

221–230 of 620 posts

Re: Facebook moderators break NDAs to expose working conditions

#221
post #38

I have a hotkey in i3wm: bindsym $mod+backslash exec "xcalib -i -a" which inverts all colors (btw, I have to `killall redshift` because of a bug). When colors are inverted, I feel almost undisturbed at any gruesome content (for me it's like seeing screenshots of Quake 2 with buggy GPU drivers), yet I can still easily recognise whether the content is disturbing. And when it's a video, I play it at ≥2x speed so that it…

What are you doing that requires this so frequently?

Re: Facebook moderators break NDAs to expose working conditions

#222

This was a valuable article to read. Facebook is enormously valuable. They made something like $15B in net income in the last four quarters. Content moderators are a necessary condition for that profit. If kiddie porn, gore and animal cruelty flooded the network, it would cease to be a destination visited by people that advertisers will pay to reach. And yet, there are two sets of entry-level knowledge workers at Fac…

I thought the same thing -- that once content is moderated, it should be trivial to block exactly the same content from being posted and moderated again. What a waste.

The problem is actual use and context sensitivity. Since if they let historic signifiant images get flat banned they also look like big bad idiots trying to memory hole history for blocking say death camp images while still having to ban asshats who post it and say "Not enough."

Neither the text nor the image themselves would be ban worthy but in combination it is boot-worthy. Extrapolating has Scunthorpe problem issues.

Re: Facebook moderators break NDAs to expose working conditions

#223
post #202

Earlier quoted context omitted.

Yeah, that's kinda how free markets work.

Except we don't have those Ayn Rand-ian free markets for a reason. We have a whole host of workers rights in the U.S. because society realized that leaving everything up to free markets to take advantage of what they can may lead to bad outcomes.

Don't we still enjoy the results of those "bad outcomes", though? Huge cities built, railways across the country, massive industries and technology advancements from the period?

Re: Facebook moderators break NDAs to expose working conditions

#224
post #190

Earlier quoted context omitted.

I imagine many people wouldn't. It's potentially shortsighted to have that sort of myopic utility maximizing mindset when it causes you to debase other values like social stability. But in a society that advocates the hustle, I gotta get mine, right? /s

Isn't that something that should be resolved at the social or government level? As opposed to Walmart? The market is good at some things, and that which the market does not naturally provide... we morally expect/beg for? Doesn't a situation like this ask for social or government intervention?

It potentially could be solved at the governmental level, but it could also be addressed at the individual level. Each probably has it's own tradeoffs. For example, governments tend to have sweeping solutions that ignore ground-truth information (e.g., the disparity of cost-of-living with a federally mandated minimum wage). On the other hand, individuals may not have the bandwidth to absorb all the information (e.g., I have no idea about any immoral conditions that lead to much of the consumer items I buy). I assume there's a balance between the two. My personality tends to advocate personal responsibility over looking for someone else to solve the problems, when possible.

Re: Facebook moderators break NDAs to expose working conditions

#225
“I think Facebook needs to shut down."

As I've spent the last few years pissing away absurd amounts of time on the platform, gotten in countless fruitless arguments, and seen the truly vile and toxic elements of my communities exposed and worn like a badge, this is an idea I've been thinking an awful lot about. After reading this article, I've never been more certain of that statement.

Re: Facebook moderators break NDAs to expose working conditions

#226
post #161

I would have thought they would have the best filtering AI and dataset the world has to offer, to avoid having those moderators to work like this.

From the descriptions of the work in this article it sounds like Facebook is actively choosing to have the same moderator re-moderate the same content over and over. At that point it almost seems like intentional malice from Facebook rather than a "developer oversight". Surely the first time a video has been flagged it should be trivial to identify further uploads of that video?

The only reasonable explanation I can imagine is that Facebook is doing everything they can to avoid having to implement a "Content ID" system like YouTube. Now why exactly they don't want to do that can only be speculated.

Re: Facebook moderators break NDAs to expose working conditions

#227

It’s strange how quiet the pro-Facebookers become on threads like these. Yesterday, we saw a lot of energy around Libra on both sides of the Facebook spectrum. I’d love to hear an argument from someone defending this company that isn’t “everybody does it.”

Every good story needs good villains. And the story of the 21st century is just getting started. We are in that phase of the story where the villains are pupating, given resources, and time to develop their own hyper efficient Amtssprache and narratives of self importance. Sooner or later destiny cannot be escaped and it takes everyone to a point of no return. And then the great war begins and the heroes arrive. The entire cycle would breakdown without good villains.

Re: Facebook moderators break NDAs to expose working conditions

#228
post #3

Just a warning - I found even a short description of some of the videos they had to watch fairly disturbing. I don't think I could do that job for very long - let alone in a badly run, high pressure environment with low wages.

Thanks for that warning. It's appreciated. I had to take a break in the middle of the article before continuing.

Re: Facebook moderators break NDAs to expose working conditions

#229

Earlier quoted context omitted.

Queue up the next Verge article in 6 months: "Facebook discriminates on the basis of mental health"

I mean they really should be in this case. This is not a normal job.

The real solution is that they present the reality of the job and let the candidate make the decision to proceed or not.

That way the company presented the job as is. And if the candidate takes the job, they own some of the responsibility for the consequences.

Re: Facebook moderators break NDAs to expose working conditions

#230

Earlier quoted context omitted.

> Can anyone at Facebook speak to whether engineers are aware of the working conditions of moderators, and agitate to improve their lot? They are passively aware but mostly don't care. The engineers who express frustration are in the vast minority. Most engineers are just super happy about their own situations, very focused on PSCs, and try to keep to their own stuff. Any internal frustrations are channelled towards…

PSCs?

From a quick Google, "Performance Summary Cycle" - presumably regular reviews and bonuses.
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