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Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

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Re: Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

#331

Post by cmiles74 »

alexhutcheson wrote: post #328
cmiles74 wrote: post #324

A co-worked of mine convinced the company to buy them a MacBook (the first the company has ever purchased) to replace their aging Dell laptop. They have been doing more and more work on the company's iOS app and the aging Mac mini the company had purchased needed to replaced anyway. After having the laptop for just over a year, they called me upset as the laptop would no longer power on. After some gentle interrogati…

Is it normal for companies to expect employees to pay for accidentally damaged equipment? At everywhere that I've worked, some accidental damage was treated as a cost of doing business, and IT would replace it.

I don't think so... Generally all of the Dell's have an extended warranty and, so far, most of the damage has been covered under that. Where I work there is also an insurance policy to cover laptop damage, they are currently in talks with the insurance company to get the damage covered.

I think that in the end my co-worker will be refunded the money. I don't think they will be left with the bill.

Re: Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

#332

Post by JustSomeNobody »

cmiles74 wrote: post #324

A co-worked of mine convinced the company to buy them a MacBook (the first the company has ever purchased) to replace their aging Dell laptop. They have been doing more and more work on the company's iOS app and the aging Mac mini the company had purchased needed to replaced anyway. After having the laptop for just over a year, they called me upset as the laptop would no longer power on. After some gentle interrogati…

> My co-worker ended up shelling out ~$1000 out of pocket as they needed to get work done and they had very real feelings of guilt.

Ouch! Really? What kind of company wouldn't pay for this repair? And isn't this some sort of legal issue? The laptop doesn't belong to your co-worker so they can't really authorize repair of it. Just a weird situation, that.

Re: Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

#333

Post by EGreg »

cmiles74 wrote: post #324

A co-worked of mine convinced the company to buy them a MacBook (the first the company has ever purchased) to replace their aging Dell laptop. They have been doing more and more work on the company's iOS app and the aging Mac mini the company had purchased needed to replaced anyway. After having the laptop for just over a year, they called me upset as the laptop would no longer power on. After some gentle interrogati…

You can get one of these for really cheap... I use them to type in other languages

https://m.aliexpress.com/s/item/32774074005.html

Re: Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

#334

Post by rayiner »

mcguire wrote: post #255
rayiner wrote: post #215

Earlier quoted context omitted.

If you don’t have to tune Linux to get it to work, then why does every single complaint about Linux’s battery life in laptops get met with “install TLP?” Of course Windows is shit in this respect too these days. I got two extra hours of battery life from my X1 Carbon by wiping the disk and installing Windows LTSB. But even then I still have to police things, watching for driver updates or software installs that rando…

The only thing I have had to configure on the last two laptops I've installed is, weirdly, to go to sleep when I close the lid. The battery life on the X1 Carbon is about one and a half to two hours, which i think is acceptable given that the battery is reporting less than half of its original capacity.

So just 4 hours with a new battery? For light usage, the minimum is 8 hours. (Even my first-gen Macbook got that much, 12-13 years ago.)

Re: Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

#335

Post by scarface74 »

cmiles74 wrote: post #324

A co-worked of mine convinced the company to buy them a MacBook (the first the company has ever purchased) to replace their aging Dell laptop. They have been doing more and more work on the company's iOS app and the aging Mac mini the company had purchased needed to replaced anyway. After having the laptop for just over a year, they called me upset as the laptop would no longer power on. After some gentle interrogati…

I’m in no way defending Apple’s keyboards and there are some real issues with tiny bits of dust completely ruining a keyboard, but normal laptops have always been susceptible to even a little liquid damage.

But if your coworker couldn’t just go to his manager, tell them what happened and the company paid for it, that says more about the company.

Re: Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

#336

Post by ddingus »

cmiles74 wrote: post #324

A co-worked of mine convinced the company to buy them a MacBook (the first the company has ever purchased) to replace their aging Dell laptop. They have been doing more and more work on the company's iOS app and the aging Mac mini the company had purchased needed to replaced anyway. After having the laptop for just over a year, they called me upset as the laptop would no longer power on. After some gentle interrogati…

I had that happen to my 2012 MBP.

Ordered replacement top case with keyboard assembly off ebay.

Took a very long day to take it all apart, transfer to new top, and reassemble.

Worked first time.

A few months later random keys would glitch.

I use it like a desktop when I need to now.

Re: Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

#337

Post by d35007 »

fumar wrote: post #277

I just came back to a MacBook Pro 2018 after several years of experimenting with Windows machines. Based on this thread I am outlier – I enjoy using the trackpad, touch strip, and the keyboard seems fine. In the past five years I have used the following; Thinkpad x230, Thinkpad X1 carbon, Thinkpad x370 yoga, Thinkpad X1 Yoga, Surface Pro 3,4,5, Surface Laptop, Surface Book 1,2, and a hackintosh Thinkpad X230. I was a…

I bought the 2018 MacBook Pro shortly after its release and I'm pleased with my purchase. I don't really like the keyboard, but I spend the vast majority of my time at a desk with an external keyboard and mouse anyway. My laptop is basically a desktop that I lug to and from work everyday. USB-C has been great for me because it means that I can have 1 hub that handles power, my external monitor, network, and all of my other peripherals. I tell people it's like having a docking station that works 100% of the time.

I don't like the keyboard because I find that I accidentally repeat keystrokes on it a lot. Maybe I just need more practice or lighter fingers. I also have to admit that I don't like to eat around it for fear of spilling crumbs on the keyboard. I've always been pretty tidy around my laptops, but I've never been this worried. It's not a deal breaker for me (obviously), but I hope they fix the keyboard's issues in the next version.

Re: Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

#338

Post by schwank »

Recently traded my corporate 2015 MBP 13 for a 2017 non-touchbar MBP 13. In short - it's terrible. The keyboard is extremely loud and I personally don't like the tactile feel. Battery life seems worse than my 2015 model. Bluetooth is sketchy, and it seems to take very little load before the fan ramps up for takeoff. Combine that with only 2 USB-C ports, so I need to carry port replicators and converters for travel.

Anecdotally, I know of at least 3 people on my team that have had keyboard issues with this model, generally in the first year of deployment.

I'm not a Mac fan in general, I use Android phones and run Linux at home. I chose the MBP in lieu of an even worse Windows experience. I really think my employer is trying to influence us all to BYOD. As my role requires software that is not supported on Linux, I'm stuck choosing between two undesirable options, but right now I'm leaning towards buying a Dell and dealing with Windows as the Mac hardware is just infuriating.

Re: Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

#339

Post by lokedhs »

Nextgrid wrote: post #95
threeseed wrote: post #86

Earlier quoted context omitted.

I don't understand how Microsoft or Google managed to screw up messaging so bad. It is a level of utter incompetence (especially from Google) that surely is unrivalled. I mean what Apple has implemented really isn't all that complex.

Google is somewhat understandable, they don't really want to be in that business (also their corporate culture encourages short-lived projects). But Microsoft? Why the hell did they even buy Skype? Same story with LinkedIn - the entire product is garbage now.

Microsoft also has Lync (now renamed to Skype for Business in what must be one of the worst naming decisions since Javascript). Then there is Teams, of course.

Re: Its butterfly keyboard design has failed, but Apple has yet to admit its mistake

#340

Post by brazzledazzle »

toast0 wrote: post #305
seba_dos1 wrote: post #158

Earlier quoted context omitted.

> but I just don’t have time to a.) tune and configure it to work and have decent battery life with whatever hardware I choose or b.) troubleshoot it when it randomly decides to break itself on update From my experience, troubleshooting macOS when it randomly decides to break is almost a Windows-like experience - lots of frustration and no sensible help on the internet (unless your problem is so trivial it gets solve…

From about 7 years of troubleshooting mac problems, it's actually worse than Windows problems. First, you find people discussing the problem where everyone claims it doesn't exist and no solutions are found. Then you find the problem and solution for mac os from 2008, and that solution definitely doesn't work, but might also break things worse. Then you decide, it's best to just make sure your headphones aren't on wh…

Don't forget a radar bug ID which you can't see but any bug you file gets closed as a duplicate of it.
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