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Cancelling Dropbox Pro is hard

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Re: Cancelling Dropbox Pro is hard

#261

Post by warent »

bennylope wrote: post #72
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

The NYT at least lets you use PayPal. When I wanted to cancel I couldn't even get through to a rep, so I just switched my payment method to PayPal and then deauthorized the recurring payment from PayPal.

This reminds me of a service I signed up for once years ago, can't even remember what it was, but I had no idea how to cancel it and it was direct to my card instead of PayPal.

What ended up happening was I went to the "Edit payment info" page and just entered my card number as 4242 4242 4242 4242, which is a Visa testing card number.

It authorized it as valid and I never dealt with the company again.

Re: Cancelling Dropbox Pro is hard

#262

Post by brewdad »

caconym_ wrote: post #143
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

This happened to me too with NYT. 20 minutes on the phone with some poor woman whose compensation I'm sure depended in part on convincing me not to cancel. I was really surprised because they generally have a good reputation as an organization. I'll never let them get their hands on my payment details again.

When I cancelled NYTimes last year, I gave an explanation of my reason for doing so. Once the hard sell came, I simply repeated "cancel" every 5 seconds until she gave up. It saved us both a lot of time, but I still probably had to say it 6 or more times before she gave up.

Re: Cancelling Dropbox Pro is hard

#263

Post by mikeash »

rootusrootus wrote: post #178
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

Happened to me too. Guy actually laughed at me when I refused a six-months-for-free-if-you-stay option. In that instant I committed to never giving the NYT another dime of my money. Another one is the ACLU. Easy to start, damn near impossible to stop without just canceling your card. All I wanted to do is change to a different card, but they ignore me. Great way to ruin your reputation.

I made a one-time donation to the ACLU, and they subsequently spent it all on mailing me crap asking for more.

Re: Cancelling Dropbox Pro is hard

#264

Post by arbie »

warent wrote: post #261
bennylope wrote: post #72

Earlier quoted context omitted.

The NYT at least lets you use PayPal. When I wanted to cancel I couldn't even get through to a rep, so I just switched my payment method to PayPal and then deauthorized the recurring payment from PayPal.

This reminds me of a service I signed up for once years ago, can't even remember what it was, but I had no idea how to cancel it and it was direct to my card instead of PayPal. What ended up happening was I went to the "Edit payment info" page and just entered my card number as 4242 4242 4242 4242, which is a Visa testing card number. It authorized it as valid and I never dealt with the company again.

You realize this can constitute fraud, right?

Re: Cancelling Dropbox Pro is hard

#265

Post by brewdad »

bookofjoe wrote: post #183
aurea wrote: post #88

Earlier quoted context omitted.

The daily Washington Post crosswords are a nice free alternative.

I'm an online Washington Post subscriber; IMHO it's well worth $9.99/month.

If you have Amazon Prime, a WaPo subscription can be had for $4/mo.

Re: Cancelling Dropbox Pro is hard

#266

Post by crankylinuxuser »

aeharding wrote: post #134
rolleiflex wrote: post #102

Earlier quoted context omitted.

Oh, heads up, you're in for a treat. Amazon will try to tack on a Prime subscription on every order you try to make from now on. They do this with a permanent full-page interstitial (not a pop-up) for ex-Prime users before the order confirmation page whose big green 'continue' button automatically one-click charges your account for a full year of Prime. You have to read down and click the tiny 'no, I don't want these…

Pro-tip: Sometimes you can get lucrative deals on Prime during checkout if you don't have prime. For example, I've gotten multiple 1 month free trials, and also the '1 week for 1.99' which you can immediately cancel after placing your order for a $1 refund (if you immediately cancel, not at end of the week). I don't shop at Amazon often, but I've gotten many (read: > 10) Prime shipments over the last year, probably p…

I quit shopping at Amazon completely. Counterfeits are mixed in with legit. If I want cheap shit, I hit eBay or Ali. And if I want legit I go to the store or order from local box stores and pick up.

Re: Cancelling Dropbox Pro is hard

#267

Post by ascar »

cde-v wrote: post #165
sambucini wrote: post #22

Retain with pain.. The other day I tried to delete my udacity account. No button in settings, I mailed support, they asked my to mail legal (apparently they don't fwd mail..). From legal I received the following response: Hello, We are in receipt of your request to delete your account. We are sorry you want to leave the Udacity family; you will be missed. Before we can proceed with fully processing your request, we n…

Wow, thank you so much for bringing this to light. Our org is literally in the process of signing up for their enterprise product but I can not in good conscience allow it to proceed after seeing that, it is unprofessional on so many levels. I would expect this kind of contractual bullshit from an NY landlord, not from an education platform. I know they wont miss our 220ish users, but I hope enough individuals see yo…

Protecting completed educational certificates for their users free of cost seems reasonable. It's not like they force you to keep paying, they are just not easily deleting your educational history on their platform.

Re: Cancelling Dropbox Pro is hard

#268

Post by ascar »

ianai wrote: post #260
tedunangst wrote: post #252

Earlier quoted context omitted.

Send who, the debt collector? "Oh, no, I switched from Dropbox to backblaze. Go get the money from them." I guess you can say that, but I doubt it works.

It’s not debt if you’ve just been automatically renewed. Agreeing to pay X in Y payments is not the same as paying Z for 1 term of use.

Why do you think that? You entered a legally binding contract with an obligation to pay. You refuse to pay without canceling the contract. Why should the fact that it's a recurring payment change anything here?

Re: Cancelling Dropbox Pro is hard

#269

Post by lightx »

rolleiflex wrote: post #102
Tomte wrote: post #27

Amazon is the same. I just cancelled Prime yesterday. It took me four or five confirmations that yes, I want to lose the benefits. The buttons were jumping around. Sometimes the left one was for cancelling, sometimes the right one, sometimes it was a few centimeters lower. I love my Kindle, but without that my Amazon account itself would be in real danger.

Oh, heads up, you're in for a treat. Amazon will try to tack on a Prime subscription on every order you try to make from now on. They do this with a permanent full-page interstitial (not a pop-up) for ex-Prime users before the order confirmation page whose big green 'continue' button automatically one-click charges your account for a full year of Prime. You have to read down and click the tiny 'no, I don't want these…

Is there nothing we can do about these scummy tactics? Can they be reported to some government entity?

Re: Cancelling Dropbox Pro is hard

#270

Post by Klover »

jwr wrote: post #101
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

It seems to be a dark pattern in the news/media industry. Even the otherwise enlightened Economist makes you CALL in order to cancel/change your subscription. Going from a quick, precise and inexpensive communications channel to a slow, synchronous, error-prone and costly one is something that really annoys me.

I just sent them an email in order to cancel but maybe that’s different in the EU.
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