Cancelling Dropbox Pro is hard • Hacker News Board

Re: Cancelling Dropbox Pro is hard

#181

Post by [deleted] » Sat, Jan 26, 2019, 12:37 AM UTC

bduerst wrote: post #136

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

Fascinating. This retention tactic is usually pitched as a successful last-ditch attempt to retain subscription customers, but it comes at a hidden cost to the brand - and losing repeat buyers like yourself. Comcast, Blue Apron, credit cards, etc. do it but I didn't think publishers were getting to this point.

[deleted]

Re: Cancelling Dropbox Pro is hard

#182

Post by thisisweirdok » Sat, Jan 26, 2019, 12:40 AM UTC

bennylope wrote: post #72

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

The NYT at least lets you use PayPal. When I wanted to cancel I couldn't even get through to a rep, so I just switched my payment method to PayPal and then deauthorized the recurring payment from PayPal.

Yeah this is why I'm quick to use paypal. If I can't cancel it online I'm just going to deauthorize that shit.

Re: Cancelling Dropbox Pro is hard

#183

Post by bookofjoe » Sat, Jan 26, 2019, 12:42 AM UTC

aurea wrote: post #88

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

The daily Washington Post crosswords are a nice free alternative.

I'm an online Washington Post subscriber; IMHO it's well worth $9.99/month.

Re: Cancelling Dropbox Pro is hard

#184

Post by bubblethink » Sat, Jan 26, 2019, 12:46 AM UTC

arendtio wrote: post #111

Walkman wrote: post #96

Stupid shit like this is the reason I moved everything to my own Nextcloud instance. It's completely free, open source and surprisingly have a BETTER user interface than Dropbox. Rclone can sync to the WebDav interface. https://nextcloud.org/ https://rclone.org/webdav/#nextcloud

By the way, for those who don't want to use one of the existing providers [1] and don't want to operate their own server either: Hetzner started their Nextcloud as a service recently: https://www.hetzner.com/storage/nextcloud I haven't tested it yet, as I am running my Nextcloud on my own server, but I found their offer quite compelling. [1]: https://nextcloud.com/signup/

Interesting. Makes sense at the low end I guess. The more expensive ones are quite similar to their dedicated servers, which gets you compute as well. So you'd be better off rolling it yourself.

Re: Cancelling Dropbox Pro is hard

#185

Post by megaman8 » Sat, Jan 26, 2019, 12:46 AM UTC

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

Yup, I'm making a note of this, and will never sign up for a DropBox Pro account now.

Re: Cancelling Dropbox Pro is hard

#186

Post by reconbot » Sat, Jan 26, 2019, 12:46 AM UTC

I'm starting to use privacy.com with all my online accounts. If I really have trouble leaving deleting the vendor locked credit card I used to sign up is an easy way to go that gets the job done.

Re: Cancelling Dropbox Pro is hard

#187

Post by x775 » Sat, Jan 26, 2019, 12:52 AM UTC

I just cancelled my Dropbox Pro subscription and was, frankly, taken aback by the many steps I had to go through. It should be as easy to cancel as it is to sign up.

Re: Cancelling Dropbox Pro is hard

#188

Post by gesman » Sat, Jan 26, 2019, 12:53 AM UTC

Call your CC, claim inability to reach business to cancel and request chargeback.

This is my action plan #1 when vendor start irritating me with their support or policies.

Re: Cancelling Dropbox Pro is hard

#189

Post by butterfi » Sat, Jan 26, 2019, 12:54 AM UTC

Audible seems to do memberships right. Cancel at anytime, resume when desired. Works a treat and I frequently go back an rejoin if there's something I'm interested in.

Re: Cancelling Dropbox Pro is hard

#190

Post by rootusrootus » Sat, Jan 26, 2019, 12:55 AM UTC

ianai wrote: post #161

munk-a wrote: post #133

Earlier quoted context omitted.

Unfortunately it can also really seriously effect your credit rating, but then again anything can do that and credit ratings are silly.

Can it? There shouldn’t be any obligation implicit for monthly subscriptions outside of loans.

You can absolutely be sent to collections for not paying for a service, it happens all the time. As soon as that happens they will report it to the credit bureaus.