Deliveroo users are getting defrauded • Hacker News Board

Re: Deliveroo users are getting defrauded

#221

Post by C1sc0cat » Thu, Jan 24, 2019, 4:54 PM UTC

wil421 wrote: post #157

aembleton wrote: post #154

Another good reason to use a fintech bank account such as Monzo [1] or a credit card such as Tandem [2] or a virtual card that can forward transactions onto any other card such as Curve [3]. All of these services can give you a push notification every time a transaction is made on your account so that you are immediately made aware and are able to cancel them. You can block the card from within the app immediately. 1…

Amex has the same thing and their customer protections are generally better than the Fintech companies. Although Amex is not so common in the U.K. Do any UK credit card companies offer consumer and fraud protection above the norm? Amex would immediately side with me if I showed them the Deliveroo communication. Another Citi VISA I had offered 18 months warranties on laptops and other electronics if I used the card.

A lot of places in the UK especially low cost places wont accept amex because of the charges.

I saw my mangers amex get declined when they tried to pay for a team meal (15 people) a few years ago

Re: Deliveroo users are getting defrauded

#222

Post by nopriorarrests » Thu, Jan 24, 2019, 4:55 PM UTC

skh wrote: post #60

kitbrennan wrote: post #51

I'm not surprised by this response from Deliveroo. Their focus lately has definitely moved away from customer satisfaction. I discovered recently that drivers are allowed - without penalty - to reject an order when they reach the pickup location if they see the receipt and decide it is too far to travel [1]. As a customer you just see your food go: `Assigning Driver -> Driver En Route to Pickup -> Driver Arrived at P…

I think I’m old fashioned but I just don’t understand the appeal of these food delivery services. My friend’s son uses Postmates to order fast food and it seems absurd to me. I must be missing something about theses services given their popularity. Do you mind explaining why you use them?

Pretty simple.

When you are severely hungover and your fridge is empty, food delivery is godsend, even if it is fastfood (and proper food is just priceless).

Recent McD commercial in NZ even focused on this particular case -- zombie-like people who celebrated NY 2019 all night long are getting some food delivered to their door. Dont have link right now but you can google.

Re: Deliveroo users are getting defrauded

#223

Post by gph » Thu, Jan 24, 2019, 4:57 PM UTC

iagooar wrote: post #98

anonknowsaguy wrote: post #69

Fun fact about Deliveroo. A lot of your drivers aren't the registered driver. It's really common practice for a citizen or someone with a work visa to register and then rent their phone to someone desperate with no work visa. So your driver is often making almost nothing while someone else sits on their ass and collects cash for doing nothing and then Deliveroo again sits on their ass providing poor service collectin…

> It's really common practice for a citizen or someone with a work visa to register and then rent their phone to someone desperate with no work visa Do humans really have such low morality and ethics? I just can't picture a person who does this to another human being...

Did saying this make you feel better about yourself or something?

Because it's a ridiculously naive statement at best. More likely just some sanctimonious BS you decided to post to signal how much of a good person you are.

Like seriously, what world do you live in where you can't picture a person doing something to take advantage of another person? Have you read literally anything in history?

Re: Deliveroo users are getting defrauded

#224

Post by nopriorarrests » Thu, Jan 24, 2019, 4:58 PM UTC

bosie wrote: post #209

tyfon wrote: post #99

Earlier quoted context omitted.

I do not use Deliveroo but what sounds like something similar in my area. I live 20 minutes outside of a small town in Norway and the restaurants/kebab shops don't generate enough take-away business to provide this service themselves. There is another company that does that for them and services all making take-away possible at all. Now this company actually operates with a time guarantee, that is if the food is not…

genuine question, how can food stay warm/fresh if you have to drive 20-30 minutes with it? how often do you get the food cold?

At least in my town, thermobags are the thing. You can even get a hot soup.

Re: Deliveroo users are getting defrauded

#225

Post by onetimemanytime » Thu, Jan 24, 2019, 5:00 PM UTC

entity345 wrote: post #5

Perhaps worth mentioning, since it's nowhere in the article, that the first thing to do is not to spend hours on the phone with Deliveroo (or whoever else) but to call your bank to report the transactions as fraudulent and to block your card. That will probably get you a refund quicker (the transactions will likely be held until clarified) and will stop any further fraud. As for Deliveroo's support team... Not very g…

use that too often and you might be blackballed by the service. I know, but life is long.

Re: Deliveroo users are getting defrauded

#226

Post by skh » Thu, Jan 24, 2019, 5:01 PM UTC

Hallucinaut wrote: post #220

skh wrote: post #214

Earlier quoted context omitted.

It arrives cold, no? Delivered restaurant food makes no sense to me. Won’t things get all mashed together? The plating will not be nice. And to pay for such a service? I don’t get it.

Thermal bags, transport-aware packing, and the service costs a couple of quid, not the ten dollars you suggest. You're not going to get a gourmet steak hot from the grill with precisely placed edible flowers laid delicately in it. But a bag of fries and a carton of fried chicken does not require eggs-in-space-shuttle level cushioning

In the U.S. we typically feel compelled to tip. This might not be the case for you if you aren’t in the U.S. I looked into using Postmates to try it out and it came to around $10 to use if I didn’t tip generously.

Re: Deliveroo users are getting defrauded

#227

Post by simias » Thu, Jan 24, 2019, 5:02 PM UTC

vivan wrote: post #167

simias wrote: post #164

Maybe I'm missing the point but how did the fraud take place to begin with? Somebody fished the author's Deliveroo account and used it to buy a lot of food? If so what would be the right way for Deliveroo to solve the issue? I mean if they just swallow the cost and reimburse her with no questions asked it seems easy to abuse, I could just order a lot of food then later complain that my account has been breached. Then…

Standard security practices: not allow delivery to a new address without reconfirming credit card details, sending email confirmation upon login from a new location/device, and in the more extreme cases, 2 factor auth.

That makes a lot of sense now that you point it out. Thank you.

Re: Deliveroo users are getting defrauded

#228

Post by Dayshine » Thu, Jan 24, 2019, 5:03 PM UTC

skh wrote: post #204

pbalau wrote: post #67

Earlier quoted context omitted.

I think you are just trying to be that guy. I go to this website, pick what I want, pay and some time later what I ordered gets delivered to my door. What's there to get?

Fast food is usually only palatable hot. By the time it gets delivered it’s cold, no? Also fast food is cheap and the delivery cost is a large percentage of the overall bill. I mean a $10 meal ends up being $20.

Er, deliveroo delivers from restaurants.

Justeat delivers from fast food.

Deliveroo costs more because it's providing a delivery service for restaurants that don't normally deliver.

So I'm getting good food. When in a restaurant, things sit in a kitchen for 10 minutes waiting for the rest of your order anyway. 10 minutes in a thermal bag is the same.

Re: Deliveroo users are getting defrauded

#229

Post by nopriorarrests » Thu, Jan 24, 2019, 5:05 PM UTC

skh wrote: post #205

mikestew wrote: post #161

Earlier quoted context omitted.

I think I’m old fashioned but I just don’t understand the appeal of these food delivery services. "Old-fashioned"? Nice try, Grandpa. I'm approaching retirement, and delivery of restaurant food has been a thing since before I was born. Hell, Domino's was founded in 1960.

But not fast food delivery. This is a recent thing. And most restaurants didn’t do delivery. I don’t see the point of ordering a meal that is best eaten hot to be delivered when it comes to the house warm.

tbh, I see little difference between pizza and general fasfood.

I would even prefer KFC bucket with 25 chicken wings delivered to me, not pizza (which is mostly bread)

Re: Deliveroo users are getting defrauded

#230

Post by loeg » Thu, Jan 24, 2019, 5:06 PM UTC

e40 wrote: post #73

Waterluvian wrote: post #30

Earlier quoted context omitted.

That's an interesting idea. But I find a far easier solution is to turn on notifications. I get an email on my phone within a minute of every transaction. It's really nice having that feedback loop.

It doesn't save the PITA that is getting your card stolen, though. With a virtual CC you don't have to do anything except close that card out (which you can on Citi's website, which is the version of this I use).

I haven't found the occasional card replacement to be a pain, but I have two or more credit cards at any time.