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Deliveroo users are getting defrauded

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Re: Deliveroo users are getting defrauded

#91

Post by rubyboss »

anonknowsaguy wrote: post #69

Fun fact about Deliveroo. A lot of your drivers aren't the registered driver. It's really common practice for a citizen or someone with a work visa to register and then rent their phone to someone desperate with no work visa. So your driver is often making almost nothing while someone else sits on their ass and collects cash for doing nothing and then Deliveroo again sits on their ass providing poor service collectin…

So are you saying there are bands of Deliveroo riders in England who are here on 6-month tourist visas? Or are you saying they are in the country illegaly?

Re: Deliveroo users are getting defrauded

#92

Post by netsharc »

maaaats wrote: post #41
entity345 wrote: post #24

Earlier quoted context omitted.

> Problem is most vendors will then block you from ever using their service again. Who is "most vendors" exactly?

An example: Uber drivers requesting fake cleaning fee was recently discussed here on HN. Uber refuse to handle it properly, so people solve it by doing chargebacks only to find themselves blocked from the service. Also heard it with lots of other vendors, but won't name without having something more substantial to back it up with.

It seems to be part of the "Distrupt!" business model. The "customer" "service" team is basically disaster mitigation, probably taught to screw with the customers. Like AirBnB, $2000 worth of damage to your apartment? They'll delay for a few days and offer you $200 if you agree to an NDA. Or that guy whose dog died after being walked by someone who used someone's account an dog-walking-service...

Re: Deliveroo users are getting defrauded

#93

Post by Sahhaese »

cabalamat wrote: post #83
giancarlostoro wrote: post #22

Earlier quoted context omitted.

I've started using privacy.com after I saw a post here on HN about it. It's pretty nice. Basically you link up your bank account and they create debit cards for any online vendors you use, and you can set limits, destroy cards etc. I usually put monthly / transactional limits. Like with Uber Eats I know I only spend x amount, if anybody tried to use my Uber Eats card for 100 USD it would decline it. But also it locks…

> I've started using privacy.com Which is US only. Is there anything like it for the UK?

UK banks are already very good about refunding fraudulent transactions and associated fees:

https://www.fca.org.uk/consumers/unauthorised-payments-accou...

"In most cases the bank must refund the payment without undue delay and by the end of the business day following the day on which it became aware of the problem, unless it has reasonable grounds for suspecting that you have acted fraudulently."

"When your bank refunds an unauthorised payment it must also refund any charges and interest you have paid because of the unauthorised transaction."

Re: Deliveroo users are getting defrauded

#94

Post by chopin »

iagooar wrote: post #87
Waterluvian wrote: post #18

Earlier quoted context omitted.

This is basically the sole "feature" of credit cards I value. Any time I'm buying something from somewhere that might act poorly, I use a credit card for the free leverage I have in a disagreement. Had an old phones screen repaired at a store inside a Walmart. They fixed it but half the screen had no touch capability. They were highly resistant to doing anything about it until I said I would just do a charge back. To…

This doesn't work in Germany, for example. If you charge back, they'll just put you into a central register (called Schufa) that will basically make it impossible for you to get a credit or even to rent an apartment.

Charge back for a credit card? That's the first time I hear of this. Do you have citations for this?

Re: Deliveroo users are getting defrauded

#95

Post by entity345 »

iagooar wrote: post #87
Waterluvian wrote: post #18

Earlier quoted context omitted.

This is basically the sole "feature" of credit cards I value. Any time I'm buying something from somewhere that might act poorly, I use a credit card for the free leverage I have in a disagreement. Had an old phones screen repaired at a store inside a Walmart. They fixed it but half the screen had no touch capability. They were highly resistant to doing anything about it until I said I would just do a charge back. To…

This doesn't work in Germany, for example. If you charge back, they'll just put you into a central register (called Schufa) that will basically make it impossible for you to get a credit or even to rent an apartment.

It's not a charge back in that sense when you report fraud or card theft.

And I suppose that the effect you describe results from abusive requests from charge backs. I doubt you will be refused a mortgaged because you were a victim of theft in the past...

Re: Deliveroo users are getting defrauded

#96

Post by Nursie »

phatfish wrote: post #89
skh wrote: post #60

Earlier quoted context omitted.

I think I’m old fashioned but I just don’t understand the appeal of these food delivery services. My friend’s son uses Postmates to order fast food and it seems absurd to me. I must be missing something about theses services given their popularity. Do you mind explaining why you use them?

I don't thinks it's old fashioned. Not being lazy and having a conscience is enough to avoid them. Although those things are going out of fashion quite fast.

> Not being lazy and having a conscience is enough to avoid them.

But even then you would 'understand the appeal' but be opting out of using them.

It's a weird turn of phrase IMHO, as if the person has never heard of food delivery before.

Re: Deliveroo users are getting defrauded

#97

Post by astura »

martinald wrote: post #43
djmobley wrote: post #32

Earlier quoted context omitted.

Can you not buy things like bottled and canned drinks from places on Deliveroo? I suppose you could resell those.

Fair enough. But the markup on those items is crazy; you could order £100 worth of beer + wine and I'd be surprised if you could resell it for more than £10-20. Seems like a really risky way to make (not much) money.

You can sell in bulk to shady grocery stores and restuarants at slightly below wholesale costs and they sell to their customers.

This is how the market for stolen gas works anyway, I'd imagine stolen cola and beer would be similar.

Re: Deliveroo users are getting defrauded

#98

Post by iagooar »

anonknowsaguy wrote: post #69

Fun fact about Deliveroo. A lot of your drivers aren't the registered driver. It's really common practice for a citizen or someone with a work visa to register and then rent their phone to someone desperate with no work visa. So your driver is often making almost nothing while someone else sits on their ass and collects cash for doing nothing and then Deliveroo again sits on their ass providing poor service collectin…

> It's really common practice for a citizen or someone with a work visa to register and then rent their phone to someone desperate with no work visa

Do humans really have such low morality and ethics? I just can't picture a person who does this to another human being...

Re: Deliveroo users are getting defrauded

#99

Post by tyfon »

skh wrote: post #60
kitbrennan wrote: post #51

I'm not surprised by this response from Deliveroo. Their focus lately has definitely moved away from customer satisfaction. I discovered recently that drivers are allowed - without penalty - to reject an order when they reach the pickup location if they see the receipt and decide it is too far to travel [1]. As a customer you just see your food go: `Assigning Driver -> Driver En Route to Pickup -> Driver Arrived at P…

I think I’m old fashioned but I just don’t understand the appeal of these food delivery services. My friend’s son uses Postmates to order fast food and it seems absurd to me. I must be missing something about theses services given their popularity. Do you mind explaining why you use them?

I do not use Deliveroo but what sounds like something similar in my area.

I live 20 minutes outside of a small town in Norway and the restaurants/kebab shops don't generate enough take-away business to provide this service themselves.

There is another company that does that for them and services all making take-away possible at all.

Now this company actually operates with a time guarantee, that is if the food is not delivered within an hour or if the order is "refused" due to reasons the OP touches on you get your money back.

I've yet to have any that happen to me, possibly because it would actually be bad for those delivering.

I could drive and pick it up myself, but sometimes you just want to be a couch-potato and be lazy!

Re: Deliveroo users are getting defrauded

#100

Post by shawabawa3 »

skh wrote: post #60
kitbrennan wrote: post #51

I'm not surprised by this response from Deliveroo. Their focus lately has definitely moved away from customer satisfaction. I discovered recently that drivers are allowed - without penalty - to reject an order when they reach the pickup location if they see the receipt and decide it is too far to travel [1]. As a customer you just see your food go: `Assigning Driver -> Driver En Route to Pickup -> Driver Arrived at P…

I think I’m old fashioned but I just don’t understand the appeal of these food delivery services. My friend’s son uses Postmates to order fast food and it seems absurd to me. I must be missing something about theses services given their popularity. Do you mind explaining why you use them?

> Do you mind explaining why you use them?

I want food, I can't be bothered to cook or go out?

Are you seriously struggling to understand food delivery? Or if you mean what's the benefit over e.g. ordering direct from a restaurant, is you have a lot more choice and it's much higher quality than traditional take aways (you get proper restaurant food)

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