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Deliveroo users are getting defrauded

newstatesman.com

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Re: Deliveroo users are getting defrauded

#51

Post by kitbrennan »

I'm not surprised by this response from Deliveroo. Their focus lately has definitely moved away from customer satisfaction.

I discovered recently that drivers are allowed - without penalty - to reject an order when they reach the pickup location if they see the receipt and decide it is too far to travel [1].

As a customer you just see your food go: `Assigning Driver -> Driver En Route to Pickup -> Driver Arrived at Pickup Location -> Assigning Driver`, for two hours on repeat. Eventually your cold food arrives 2 hours later, and you are offered £5 credit for your ruined meal.

I live in Central London (Old Street), and have had this happen repeatedly with restaurants that are not far from me.

[1] = https://www.reddit.com/r/deliveroos/comments/82w97o/riders_o...

Re: Deliveroo users are getting defrauded

#52

Post by mcv »

Waterluvian wrote: post #18
entity345 wrote: post #5

Perhaps worth mentioning, since it's nowhere in the article, that the first thing to do is not to spend hours on the phone with Deliveroo (or whoever else) but to call your bank to report the transactions as fraudulent and to block your card. That will probably get you a refund quicker (the transactions will likely be held until clarified) and will stop any further fraud. As for Deliveroo's support team... Not very g…

This is basically the sole "feature" of credit cards I value. Any time I'm buying something from somewhere that might act poorly, I use a credit card for the free leverage I have in a disagreement. Had an old phones screen repaired at a store inside a Walmart. They fixed it but half the screen had no touch capability. They were highly resistant to doing anything about it until I said I would just do a charge back. To…

  > This is basically the sole "feature" of credit cards I value. Any time I'm buying something from 
  > somewhere that might act poorly, I use a credit card for the free leverage I have in a disagreement.
But without a credit card, they wouldn't even have been able to get your money without authorisation. I don't see how something like this would have been possible with a system that requires explicit authorisation per payment.

Re: Deliveroo users are getting defrauded

#53

Post by djmobley »

rpeden wrote: post #48
quietbritishjim wrote: post #42

Earlier quoted context omitted.

The big issue for me is that I have a joint bank account with my partner, so using my debit card for that automatically splits the bill. I suppose we could each get a second credit card that we use only for joint transactions and pay those off from the shared account, but that means that the joint balance is now effectively split over three accounts, and at any time each of us can only see the balance on two of them…

I think every credit card I've had has given me the option of adding a second card for a spouse to use. Maybe something like that? Then just make sure you both have access to the online account so you can both view the balance at any time. There's a small amount of extra friction in that you'll have to coordinate a bit to ensure the card is always paid off equitably, but it probably wouldn't be too big a hassle.

No extra friction if you set up a direct debit to pay in full every month from the shared bank account.

Re: Deliveroo users are getting defrauded

#54

Post by entity345 »

nickspacek wrote: post #45
entity345 wrote: post #24

Earlier quoted context omitted.

> Problem is most vendors will then block you from ever using their service again. Who is "most vendors" exactly?

They may have been embellishing that claim; however, I think what they were getting at is that in some situations using the chargeback mechanism can have wider repercussions. For example: if you are "ripped off" through Steam on a particular purchase and use a chargeback, they may shut down your account. In that case, you would lose access to all of your games purchased through Steam. Similarly, if you use a chargeba…

Ah so not "most vendors" would ban you for reporting fraud to your bank, then.

Re: Deliveroo users are getting defrauded

#56

Post by pjc50 »

martinald wrote: post #2

I can't understand this fraud - surely getting something delivered to your door is the silliest way to defraud something? Also what are they doing with the £100s of takeaway food they are ordering? I must be missing something here.

As with others, I suspect collusion - perhaps not at the restaurant management but definitely among the staff. Order something non-existant, never deliver it, but collect the delivery fee?

Re: Deliveroo users are getting defrauded

#57

Post by whyleyc »

edd wrote: post #25
whyleyc wrote: post #17

This is poor form from Deliveroo - their fraud detection seems particularly lacking, and fobbing customers off for months at a time is not good enough. However the article is unnecessarily sensationalist in banding around GDPR data breaches. Much of the article intimates there has been a Deliveroo data breach, whereas in fact the most likely explanation is attackers reusing passwords leaked from other breaches. This…

From this Deliveroo engineering blog post: https://deliveroo.engineering/2017/09/05/improving-password-... "Therefore, from today, we will be informing our customers when we determine that the password which they use for Deliveroo is publicly known in some way. We will contact the impacted customers to request that they change their password, and advise that they also change that password at other sites where it is a…

Thanks for posting this - I hadn't realised they were already doing it. I'm not sure how else they could be combatting password reuse attacks, short of forcing every user to reset their password.

It sounds like their engineering time might be better spent on fraud detection algorithms.

Re: Deliveroo users are getting defrauded

#58

Post by fyfy18 »

martinald wrote: post #2

I can't understand this fraud - surely getting something delivered to your door is the silliest way to defraud something? Also what are they doing with the £100s of takeaway food they are ordering? I must be missing something here.

A few years ago I was a 'victim' of identify theft and someone ordered Sky to be installed at my parents address. They thought it was a gift, so gladly let the installation guy go ahead without asking me. I assume they did this to get a bill to be used as proof of address for other things, as I later had bank accounts and phones opened in my name.

Re: Deliveroo users are getting defrauded

#59

Post by tyfon »

rpeden wrote: post #48
quietbritishjim wrote: post #42

Earlier quoted context omitted.

The big issue for me is that I have a joint bank account with my partner, so using my debit card for that automatically splits the bill. I suppose we could each get a second credit card that we use only for joint transactions and pay those off from the shared account, but that means that the joint balance is now effectively split over three accounts, and at any time each of us can only see the balance on two of them…

I think every credit card I've had has given me the option of adding a second card for a spouse to use. Maybe something like that? Then just make sure you both have access to the online account so you can both view the balance at any time. There's a small amount of extra friction in that you'll have to coordinate a bit to ensure the card is always paid off equitably, but it probably wouldn't be too big a hassle.

That's possible at my bank at least, my wife and I have a common account with two visa debit cards attached (no credit on it).

It's not so much for splitting the bill (I pay the most of what goes in there), but it makes putting it in our accounting system much easier :)

Re: Deliveroo users are getting defrauded

#60

Post by skh »

kitbrennan wrote: post #51

I'm not surprised by this response from Deliveroo. Their focus lately has definitely moved away from customer satisfaction. I discovered recently that drivers are allowed - without penalty - to reject an order when they reach the pickup location if they see the receipt and decide it is too far to travel [1]. As a customer you just see your food go: `Assigning Driver -> Driver En Route to Pickup -> Driver Arrived at P…

I think I’m old fashioned but I just don’t understand the appeal of these food delivery services. My friend’s son uses Postmates to order fast food and it seems absurd to me.

I must be missing something about theses services given their popularity. Do you mind explaining why you use them?

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