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Deliveroo users are getting defrauded

newstatesman.com

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Re: Deliveroo users are getting defrauded

#41

Post by maaaats »

entity345 wrote: post #24
maaaats wrote: post #15

Earlier quoted context omitted.

Problem is most vendors will then block you from ever using their service again. Might not be such a big bummer, after all they're helping people steal your money. But here it was through Apple Pay, so it may have bigger ramifications to block the card.

> Problem is most vendors will then block you from ever using their service again. Who is "most vendors" exactly?

An example: Uber drivers requesting fake cleaning fee was recently discussed here on HN. Uber refuse to handle it properly, so people solve it by doing chargebacks only to find themselves blocked from the service.

Also heard it with lots of other vendors, but won't name without having something more substantial to back it up with.

Re: Deliveroo users are getting defrauded

#42

Post by quietbritishjim »

djmobley wrote: post #27
K0nserv wrote: post #12

Earlier quoted context omitted.

I use Apple Pay with both my debit cards. This is in the UK.

I wouldn’t use my debit card for any purchases. More protections and less hassle using a credit card.

The big issue for me is that I have a joint bank account with my partner, so using my debit card for that automatically splits the bill. I suppose we could each get a second credit card that we use only for joint transactions and pay those off from the shared account, but that means that the joint balance is now effectively split over three accounts, and at any time each of us can only see the balance on two of them (not the other's credit card). So it's definitely not "less hassle" in that respect.

Re: Deliveroo users are getting defrauded

#43

Post by martinald »

djmobley wrote: post #32
martinald wrote: post #14

Earlier quoted context omitted.

But what you going to do with 3 £100+ takeaway orders back to back? You can hardly resell it!

Can you not buy things like bottled and canned drinks from places on Deliveroo? I suppose you could resell those.

Fair enough. But the markup on those items is crazy; you could order £100 worth of beer + wine and I'd be surprised if you could resell it for more than £10-20. Seems like a really risky way to make (not much) money.

Re: Deliveroo users are getting defrauded

#44

Post by 14 »

martinald wrote: post #14
conradk wrote: post #4

Earlier quoted context omitted.

From my experience with Deliveroo, you can pretty much order at any address, wait for the delivery person at the doorstep and retrieve your order without actually living there.

But what you going to do with 3 £100+ takeaway orders back to back? You can hardly resell it!

Look at the world around you there are people literally starving to death do you honestly think it would be hard to sell groceries on the side? Order 100$ in meat and cheese and offer it at a discount and you will have people lined up around me. I would have literally no problem selling this all day long around me. You comment made me wonder how you can not see the disparity in the world. As for the risk of stolen goods that really is a minor risk I think. The poor want their next break. In my town it would be so easy to offload stolen food just through word of mouth.

Re: Deliveroo users are getting defrauded

#45

Post by nickspacek »

entity345 wrote: post #24
maaaats wrote: post #15

Earlier quoted context omitted.

Problem is most vendors will then block you from ever using their service again. Might not be such a big bummer, after all they're helping people steal your money. But here it was through Apple Pay, so it may have bigger ramifications to block the card.

> Problem is most vendors will then block you from ever using their service again. Who is "most vendors" exactly?

They may have been embellishing that claim; however, I think what they were getting at is that in some situations using the chargeback mechanism can have wider repercussions. For example: if you are "ripped off" through Steam on a particular purchase and use a chargeback, they may shut down your account. In that case, you would lose access to all of your games purchased through Steam. Similarly, if you use a chargeback with a Google Play Store purchase you may lose access to your entire Google Account.

Re: Deliveroo users are getting defrauded

#46

Post by [deleted] »

K0nserv wrote: post #35
scrollaway wrote: post #28

Earlier quoted context omitted.

> I can't remember every giving explicit consent for this and AFAIK under GDPR just covering this in a Privacy Policy is not enough. I don't believe Deliveroo is obligated to tell you who they send such information to. They are however obligated to tell you that they gather such information and, should they share it with a third party, ensure that said third party is GDPR compliant and sign a data processing agreemen…

Doesn't GDPR require explicit cosent[0] for collection of sensitive private information? This is what many website has implemented as popups with "I accept" or "Manage Settings" options. I don't remember going through such a flow with Deliveroo and if I did I would have disabled the "marketing" category for sure. 0: https://www.i-scoop.eu/gdpr/explicit-consent/

[deleted]

Re: Deliveroo users are getting defrauded

#47

Post by stuff4ben »

dkersten wrote: post #13
entity345 wrote: post #5

Perhaps worth mentioning, since it's nowhere in the article, that the first thing to do is not to spend hours on the phone with Deliveroo (or whoever else) but to call your bank to report the transactions as fraudulent and to block your card. That will probably get you a refund quicker (the transactions will likely be held until clarified) and will stop any further fraud. As for Deliveroo's support team... Not very g…

That was my first thought too. Yes, I'd contact Deliveroo, but also my bank. If I didn't get a refund (some people waited months ?), I'd sue them in a small claims court if the amount is low enough for small claims and if its not, I'd at least talk to a legal adviser. Waiting on Deliveroo for months after being defrauded thousands of pounds is crazy.

Apparently you have waaay more time than I do to sue people in small claims court. Charge back via calling up my CC company is much easier and quicker.

Re: Deliveroo users are getting defrauded

#48

Post by rpeden »

quietbritishjim wrote: post #42
djmobley wrote: post #27

Earlier quoted context omitted.

I wouldn’t use my debit card for any purchases. More protections and less hassle using a credit card.

The big issue for me is that I have a joint bank account with my partner, so using my debit card for that automatically splits the bill. I suppose we could each get a second credit card that we use only for joint transactions and pay those off from the shared account, but that means that the joint balance is now effectively split over three accounts, and at any time each of us can only see the balance on two of them…

I think every credit card I've had has given me the option of adding a second card for a spouse to use. Maybe something like that?

Then just make sure you both have access to the online account so you can both view the balance at any time. There's a small amount of extra friction in that you'll have to coordinate a bit to ensure the card is always paid off equitably, but it probably wouldn't be too big a hassle.

Re: Deliveroo users are getting defrauded

#49

Post by y04nn »

martinald wrote: post #14
conradk wrote: post #4

Earlier quoted context omitted.

From my experience with Deliveroo, you can pretty much order at any address, wait for the delivery person at the doorstep and retrieve your order without actually living there.

But what you going to do with 3 £100+ takeaway orders back to back? You can hardly resell it!

You can find some places that would take fake order in exchange of easy money. Or create a shadow platform where people people can order on Deliveroo with crypto currencies.

Re: Deliveroo users are getting defrauded

#50

Post by detaro »

K0nserv wrote: post #35
scrollaway wrote: post #28

Earlier quoted context omitted.

> I can't remember every giving explicit consent for this and AFAIK under GDPR just covering this in a Privacy Policy is not enough. I don't believe Deliveroo is obligated to tell you who they send such information to. They are however obligated to tell you that they gather such information and, should they share it with a third party, ensure that said third party is GDPR compliant and sign a data processing agreemen…

Doesn't GDPR require explicit cosent[0] for collection of sensitive private information? This is what many website has implemented as popups with "I accept" or "Manage Settings" options. I don't remember going through such a flow with Deliveroo and if I did I would have disabled the "marketing" category for sure. 0: https://www.i-scoop.eu/gdpr/explicit-consent/

As the article you link notes:

> As we wrote before consent is one of the six conditions for the lawfulness of processing personal data as stipulated in Article 6 of the GDPR text.

> Again, there are other conditions for the lawfulness of processing personal data.

If you're referring to the bit about "special categories of data" per Article 9, location is not such a category.

That said, location data is sensitive, so there certainly are questions that can be asked about how and why they use this data. You can ask them for details.

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