Deliveroo users are getting defrauded • Hacker News Board

Re: Deliveroo users are getting defrauded

#71

Post by e40 » Thu, Jan 24, 2019, 2:02 PM UTC

giancarlostoro wrote: post #22

Waterluvian wrote: post #18

Earlier quoted context omitted.

This is basically the sole "feature" of credit cards I value. Any time I'm buying something from somewhere that might act poorly, I use a credit card for the free leverage I have in a disagreement. Had an old phones screen repaired at a store inside a Walmart. They fixed it but half the screen had no touch capability. They were highly resistant to doing anything about it until I said I would just do a charge back. To…

I've started using privacy.com after I saw a post here on HN about it. It's pretty nice. Basically you link up your bank account and they create debit cards for any online vendors you use, and you can set limits, destroy cards etc. I usually put monthly / transactional limits. Like with Uber Eats I know I only spend x amount, if anybody tried to use my Uber Eats card for 100 USD it would decline it. But also it locks…

I've been using this feature with my Citi CC for 10+ years. And with Citi, I don't need to give my CC to a 3rd party.

Re: Deliveroo users are getting defrauded

#72

Post by Nursie » Thu, Jan 24, 2019, 2:03 PM UTC

kitbrennan wrote: post #51

I'm not surprised by this response from Deliveroo. Their focus lately has definitely moved away from customer satisfaction. I discovered recently that drivers are allowed - without penalty - to reject an order when they reach the pickup location if they see the receipt and decide it is too far to travel [1]. As a customer you just see your food go: `Assigning Driver -> Driver En Route to Pickup -> Driver Arrived at P…

We ordered a load of food for our office earlier this week (also central London, nr Tower Hill) and had only half of it arrive. A second rider was needed for such a large order (burgers for 15 people), and none showed up. So half the people got no meal, and half the food got binned by the restaurant.

That's pretty bad!

Re: Deliveroo users are getting defrauded

#73

Post by e40 » Thu, Jan 24, 2019, 2:03 PM UTC

Waterluvian wrote: post #30

giancarlostoro wrote: post #22

Earlier quoted context omitted.

I've started using privacy.com after I saw a post here on HN about it. It's pretty nice. Basically you link up your bank account and they create debit cards for any online vendors you use, and you can set limits, destroy cards etc. I usually put monthly / transactional limits. Like with Uber Eats I know I only spend x amount, if anybody tried to use my Uber Eats card for 100 USD it would decline it. But also it locks…

That's an interesting idea. But I find a far easier solution is to turn on notifications. I get an email on my phone within a minute of every transaction. It's really nice having that feedback loop.

It doesn't save the PITA that is getting your card stolen, though. With a virtual CC you don't have to do anything except close that card out (which you can on Citi's website, which is the version of this I use).

Re: Deliveroo users are getting defrauded

#74

Post by Deestan » Thu, Jan 24, 2019, 2:05 PM UTC

himlion wrote: post #66

fredley wrote: post #55

I thought this was going to be about ordering food from one restaurant, only to have it prepared in another 'sublicensed' kitchen, sometimes a shipping container: https://www.theguardian.com/business/2017/oct/28/deliveroo-d...

Is this actually shady? When doing takeaway you are not really paying for the ambiance of the restaurant anyway and IF the quality is the same I wouldn't necessarily have a problem with it.

> IF the quality is the same

That's the thing. It isn't. Every franchise, big or small, has wildly different quality of ingredients and preparation (and even send the correct damn drink and remember the dip) among outlets, and if I order from that one, I want that one to prepare my food.

Re: Deliveroo users are getting defrauded

#75

Post by murph-almighty » Thu, Jan 24, 2019, 2:05 PM UTC

giancarlostoro wrote: post #22

Waterluvian wrote: post #18

Earlier quoted context omitted.

This is basically the sole "feature" of credit cards I value. Any time I'm buying something from somewhere that might act poorly, I use a credit card for the free leverage I have in a disagreement. Had an old phones screen repaired at a store inside a Walmart. They fixed it but half the screen had no touch capability. They were highly resistant to doing anything about it until I said I would just do a charge back. To…

I've started using privacy.com after I saw a post here on HN about it. It's pretty nice. Basically you link up your bank account and they create debit cards for any online vendors you use, and you can set limits, destroy cards etc. I usually put monthly / transactional limits. Like with Uber Eats I know I only spend x amount, if anybody tried to use my Uber Eats card for 100 USD it would decline it. But also it locks…

Some credit card companies offer virtual credit cards as a service as well!

Disclaimer: I work for one of those companies, but not on that product.

Re: Deliveroo users are getting defrauded

#76

Post by murph-almighty » Thu, Jan 24, 2019, 2:07 PM UTC

quietbritishjim wrote: post #42

djmobley wrote: post #27

Earlier quoted context omitted.

I wouldn’t use my debit card for any purchases. More protections and less hassle using a credit card.

The big issue for me is that I have a joint bank account with my partner, so using my debit card for that automatically splits the bill. I suppose we could each get a second credit card that we use only for joint transactions and pay those off from the shared account, but that means that the joint balance is now effectively split over three accounts, and at any time each of us can only see the balance on two of them…

If shared access is the only impediment to you using a credit card, you should try add your partner as an authorized user to your card. You should both get access to the balance and other info.

Re: Deliveroo users are getting defrauded

#77

Post by richardwhiuk » Thu, Jan 24, 2019, 2:15 PM UTC

mcv wrote: post #52

Waterluvian wrote: post #18

Earlier quoted context omitted.

This is basically the sole "feature" of credit cards I value. Any time I'm buying something from somewhere that might act poorly, I use a credit card for the free leverage I have in a disagreement. Had an old phones screen repaired at a store inside a Walmart. They fixed it but half the screen had no touch capability. They were highly resistant to doing anything about it until I said I would just do a charge back. To…

> This is basically the sole "feature" of credit cards I value. Any time I'm buying something from > somewhere that might act poorly, I use a credit card for the free leverage I have in a disagreement. But without a credit card, they wouldn't even have been able to get your money without authorisation. I don't see how something like this would have been possible with a system that requires explicit authorisation per…

With a credit card, (at least in the UK) you can cancel a transaction post final authorization.

In this scenario, the bank is jointly responsible for the transaction, and should refund you if the transaction isn't completed satisfactorily

Re: Deliveroo users are getting defrauded

#78

Post by quietbritishjim » Thu, Jan 24, 2019, 2:17 PM UTC

tyfon wrote: post #59

rpeden wrote: post #48

Earlier quoted context omitted.

I think every credit card I've had has given me the option of adding a second card for a spouse to use. Maybe something like that? Then just make sure you both have access to the online account so you can both view the balance at any time. There's a small amount of extra friction in that you'll have to coordinate a bit to ensure the card is always paid off equitably, but it probably wouldn't be too big a hassle.

That's possible at my bank at least, my wife and I have a common account with two visa debit cards attached (no credit on it). It's not so much for splitting the bill (I pay the most of what goes in there), but it makes putting it in our accounting system much easier :)

Who said the split has to be equal :-) But it sounds like you have what I already have: a joint current account with two debit cards (one for each person).

Re: Deliveroo users are getting defrauded

#79

Post by tyfon » Thu, Jan 24, 2019, 2:17 PM UTC

maaaats wrote: post #41

entity345 wrote: post #24

Earlier quoted context omitted.

> Problem is most vendors will then block you from ever using their service again. Who is "most vendors" exactly?

An example: Uber drivers requesting fake cleaning fee was recently discussed here on HN. Uber refuse to handle it properly, so people solve it by doing chargebacks only to find themselves blocked from the service. Also heard it with lots of other vendors, but won't name without having something more substantial to back it up with.

Again, being blocked from a service that is screwing with you don't seem that bad.

I would never touch a company again that did that to me anyway.

Re: Deliveroo users are getting defrauded

#80

Post by iicc » Thu, Jan 24, 2019, 2:19 PM UTC

martinald wrote: post #2

I can't understand this fraud - surely getting something delivered to your door is the silliest way to defraud something? Also what are they doing with the £100s of takeaway food they are ordering? I must be missing something here.

> takeaway food Apparently deliveries can and do include bottled spirits.