Tell HN: I Hugely Regret Using Stripe Atlas • Hacker News Board

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#101

Post by etaioinshrdlu » Fri, Jan 11, 2019, 2:13 AM UTC

ymolodtsov wrote: post #45

etaioinshrdlu wrote: post #43

SVB has a reputation as having really bad tech, a bit overly beaurocratic and annoying in general. With one saving grace, they are known to be highly tolerant of unusual situations. Might help if you are running a weird startup.

Their online banking is probably not the greateast but it does its job and also they tend to trust you, don’t ask tons of stupid questions about what are you wiring and their customer support is top notch. All from personal experience.

My experience is that their customer support was very very slow and rather unhelpful. I had much more pleasant experiences with Chase which in my opinion is the least terrible big bank in the US.

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#102

Post by dang » Fri, Jan 11, 2019, 8:38 AM UTC

abcd_f wrote: post #65

Mods, can you patch the post to expand the bit.ly link? https://bit.ly/2HhbXjZ -> https://gist.github.com/mikob/3cd3d141c60596ee50c0ab2603b5bd...

Done now.

This kind of thing is best sent to us at hn@ycombinator.com. Random-access mentions in the threads get random access by us, meaning we don't see most of them.

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#103

Post by mrunkel » Fri, Jan 11, 2019, 11:10 AM UTC

mikob wrote: post #62

tptacek wrote: post #32

and surprise Stripe will tell you that... https://bit.ly/2HhbXjZ ... they'll do anything they can to help you, will support you over live chat and email, but they're not Azlo Bank and can't open an account there for you? That sounds pretty... reasonable?

I never said customer support was bad, in fact they're very responsive. I am pointing out how Azlo (Stripe's partnered bank) is telling me it's a Stripe problem and Stripe telling me it's a Azlo problem. It makes more sense to me that if I'm opening a bank with Stripe Atlas, that I should go through Stripe, as they're the ones who created my SVB bank. Azlo asked me to go through Stripe. The Stripe Atlas product has s…

I'll be accused by GP of victim blaming here, but this generally occurs when one organization is being told something slightly different than other organization.

Methinks you are probably overcomplicating things at Azlo. Open the account with your org that was created via Atlas at Azlo, stripe should have nothing to do with that. Inform stripe this is the new bank account.

You have the controlling interest in the org that was created via Stripe Atlas don't you?

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#104

Post by spectre256 » Fri, Jan 11, 2019, 4:36 PM UTC

coleca wrote: post #85

spectre256 wrote: post #12

Fellow Stripe Atlas company founder here. SVB is a bit annoying, but really $25/month is probably not worth your time to worry about unless the company is VERY small. Even in our situation, where we are a 2-person consulting company that isn't taking any outside investment, and have to run pretty lean (since we only get to eat and have a house every month if we do enough business to cover it), it's not worth our time…

I looked at using Stripe Atlas to start up a consulting company and they told me not to bother because that would fall into the category of "computer services" which they consider a high risk business and they aren't interested in dealing with it. How were you able to get them to accept you?

Well, we are bootstrapping a SaaS as well, which is much more Stripe-friendly (we take payments via Stripe). Either that, or I got lucky and they didn't notice.

If you are doing purely consulting you probably don't need Stripe Atlas, as the Stripe integration and AWS credits likely won't help you. But if you are doing consulting, I also recommend turning your consulting expertise into a SaaS somehow :)

Re: Tell HN: I Hugely Regret Using Stripe Atlas

#105

Post by unethical_ban » Fri, Jan 11, 2019, 9:29 PM UTC

mvkel wrote: post #100

unethical_ban wrote: post #97

Earlier quoted context omitted.

What is wrong with Simple?

Simple doesn't offer business banking.

I don't think that is OP's point though - they switch personal banking for some reason.

Also - I just got a letter that SoFi is doing debit cards now.