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Game dev: Linux users were only 0.1% of sales but 20% of crashes and tickets

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Re: Game dev: Linux users were only 0.1% of sales but 20% of crashes and tickets

#21
post #2

This sounds like complaining about users being able to report bugs.

Do you run a business, say software? Or even a non-technical business like window washing or pet walking? If .1% of your pet walking clients made 20% of the complaints, what would you do?

It depends on how much the .1% cost, how much they provide, and how ok it is to ignore them.

Re: Game dev: Linux users were only 0.1% of sales but 20% of crashes and tickets

#23
post #2

This sounds like complaining about users being able to report bugs.

Do you run a business, say software? Or even a non-technical business like window washing or pet walking? If .1% of your pet walking clients made 20% of the complaints, what would you do?

That depends on the complaints.

If those complaints are valid and lead to a better service for everyone, then I would rather have them instead of not having any feedback.

Re: Game dev: Linux users were only 0.1% of sales but 20% of crashes and tickets

#25
post #2

This sounds like complaining about users being able to report bugs.

Do you run a business, say software? Or even a non-technical business like window washing or pet walking? If .1% of your pet walking clients made 20% of the complaints, what would you do?

[deleted]

Re: Game dev: Linux users were only 0.1% of sales but 20% of crashes and tickets

#26
post #18

I should note Android runs with a Linux kernel. It has been estimated that games like Pokemon Go have made over $1 billion on revenue from Android devices - larger than its revenue from iOS. Candy Crush Saga, Clash of Clans, Dragon Ball Z etc. do well on Android as well. So the "would totally skip Linux" advice is not heeded by every company for every platform.

Linux in the thread specifically refers to the Linux Desktop, and even more specifically to the only two supported distros: Ubuntu and Mint. Citing the success of an Android game does not in any way invalidate the advice.

Re: Game dev: Linux users were only 0.1% of sales but 20% of crashes and tickets

#27
post #18

I should note Android runs with a Linux kernel. It has been estimated that games like Pokemon Go have made over $1 billion on revenue from Android devices - larger than its revenue from iOS. Candy Crush Saga, Clash of Clans, Dragon Ball Z etc. do well on Android as well. So the "would totally skip Linux" advice is not heeded by every company for every platform.

Pokemon Go sold because it had the "Pokemon" IP. This is a very bad example to generalise from.

Re: Game dev: Linux users were only 0.1% of sales but 20% of crashes and tickets

#28

This is just an out-of-context tweet (well, the context is there - it's a reply to another tweet, which is out of context)... so perhaps it was just auto-crash reports, but I wonder if you get more tickets from Linux users, because Linux users are more likely to file tickets? When something crashes on my partner's computer she yells at it and restarts it. When something crashes on my computer I spend an hour trying t…

They still represent a vastly disproportionate amount of work for how much extra money they get you.

They get you 0.1% extra sales, but they cost you 25% (= 20/80*100) extra support work. And this is nevermind the extra time spent during development.

Your point would hold if the issues reported by Linux users would also fix issues on Windows. Some issues would occur on both systems, but I bet the vast majority is weird Linux and setup specific bugs.

Re: Game dev: Linux users were only 0.1% of sales but 20% of crashes and tickets

#30
post #5

Earlier quoted context omitted.

In this case it sounds like the bugs were mostly Linux-specific ("gfx driver related").

Reading the thread it seems this all happened a while ago: > The world of 2014 Linux graphics drivers was not a friendly place. We absolutely encountered issues where some driver revisions only worked on certain distros, and AFAIK we did not use anything specific to a Linux distro. About the same time Chromium project found a lot of GFX bugs and created a lot of workarounds but when I disabled all of them now in 2019…

In particular, AMD released the open source graphics drivers (AMDGPU) in 2016.

There are still problems with nVidia/nouveau, but that's easily solved by not buying their hardware.

The Intel iGPU drivers have also been solid for a long time, though the hardware may not be fast enough depending on the game.

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