I'm not nearly old enough to remember prior to ATMs.I am. When ATM's started to become a thing, we were told that with ATM's automating the basics, the bankers and tellers would have more time for more personalized service, Banks would lower fees through cost savings, and we'd all have higher interest rates on our savings because the banks would save so much money.
None of those things happened. Things just got worse.
A couple of years ago I tried to get a loan. A credit union I tried to approach wouldn't let ask questions of someone on the phone, or in a branch, until I'd cleared the computer's online pre-screening.
At another bank (Chase), a banker sat down with me, but was not able to discuss my finances in any way. All he could do was punch my information into his computer, and give me the same information I would have gotten by doing the same process online.
Citibank, at least, let me talk to someone in person who seemed interested in my business. But then I went on vacation, and by the time I returned two weeks later, the offer was no longer valid and I was referred to the web site.
Again, things have gotten worse not better. Just because you're too young to know that things were once better doesn't mean they're not worse.