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You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

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Re: You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

#391
post #355

Earlier quoted context omitted.

It's division of labor. The owner pays for the employee to show up and make the store look open. You pay for the service actually rendered.

Thanks, then I'll bring my own waiter.

At a lot of restaurants, you do bring your own waiter. These also tend to be restaurants with no tipping. Think: McDonalds or Subway.

Re: You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

#392

Earlier quoted context omitted.

I don't understand how "_hella_ expected to tip" translates to "you ought to tip". Further, I don't understand why I should take seriously the ethical claim that "one should tip service workers". Why? Why shouldn't we expect the business owner to properly price goods and services such that what I pay reflects the true cost of the labor performed? From where does my ethical commitment to an individual based solely on…

Because you know before you partake of the service what the expectations and the normed obligations are, and if you defect by availing yourself of the service and not tipping, you're just harming the worker.

[deleted]

Re: You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

#393
post #362

Earlier quoted context omitted.

Because you know before you partake of the service what the expectations and the normed obligations are, and if you defect by availing yourself of the service and not tipping, you're just harming the worker.

"Industrywide, about a third of hotel guests leave tips for housekeepers." https://www.nytimes.com/2017/10/30/business/hotel-housekeepe...

Yes, and that sucks.

Re: You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

#394
post #260

Earlier quoted context omitted.

I agree with the tenor of your post but there has been tipping creep. A line must be drawn! It wasn't too long ago that coffee shops did not have tips. I'm old enough that it's been ingrained into me that I don't need to tip if I'm placing the order and waiting for it to be fulfilled. I don't tip in fast food places and I certainly never tip in coffee shops.

You might be older than I am (I'm in my early 40s) but there has never been a time when I went to coffee shops where tipping was unusual. Is it possible you just didn't notice? The cue was "a glass jar full of cash" by the checkout". There might be tip creep (I doubt it), but coffee shops aren't, I don't think, part of it.

I’m not a US resident but that’s been an interesting read.

About the expectations, the good thing is they change fast. France had the same path, where tipping was strongly expected in cafes. In particular, as it was smallish amounts, people usually paid cash (or the cafe would just refuse credit cards below some fair amount) and it was easier to leave something on the table.

In a few years contactless became widely available, laws on obligation to take payments also became pervasive, and people paying a 2E coffee by card is not unusual anymore.

Numbers of tips have crashed [0] and the cafe owners are coming to terms with it. Anecdotaly amost places I saw baked the tip into final ticket as a “service fee”.

I think the same kind of mechanics will come at play most places. Why ask the customer for some random amount on a screen when everyone will be less awkward to just have it as a fixed line item in the receipt ?

[0] https://www.lemonde.fr/m-actu/article/2017/08/30/et-le-pourb...

Re: You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

#395

Earlier quoted context omitted.

Higher tipping expectations are generally matched by higher discounts on the pre-tip price. So there is no limit, and that's not itself an issue.

This NEVER happens from a economic incentive standpoint. Restaurant owners NEVER say "Oh look, expectation for tipping in the general public is up 5% this year, let's cut down our menu prices to balance this out." I don't know what logic is behind your statement - could you please elaborate?

They don't lower the prices; they just fail to raise them. I.e., the costs of paying their employees would have gone up, and thereby forced them to raise (visible) prices; but since what went up instead is the societally-expected tip, their employees have already had their compensation adjusted to match inflation, and so the employees are not costing the employer any more than previously, and so the employer doesn't need to raise the base price of the good.

Re: You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

#396
post #360

Earlier quoted context omitted.

I guess I see the point. But why not just tip? The coffee shop tip is like, a buck. The regulars at the coffee shop were already tipping, like, a buck every time they got coffee. The countervailing force the iPad is addressing is the fact that customers aren't carrying cash anymore. Without the prompt, counter workers aren't going to get tipped at all.

>I guess I see the point. But why not just tip? The coffee shop tip is like, a buck. For the reason I already gave: you can't seriously expect everyone to accede to every demand for paying 20% more. That's not an actual, practical decision theory. "I can afford 80 cents" isn't responsive.

First they came for the 20% at Per Se, and I did not speak out, for I wasn't the person paying the tab.

Then they came for the 20% at Ruth's Chris, and I did not speak out, for I had gotten tipsy on cabernet.

Then they came for the 20% at Olive Garden, and I did not speak out, for I thought the server was attractive.

Then they came for the 20% at Intelligentsia, and I did not speak out, for the creeping norm of paying 20% had been established.

They they came for 20% of my internal organs --- and there was nobody left to speak for me.

Re: You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

#397

Hacker News threads about tipping are always rough. US tipping is not complicated. You are being asked to share with a service worker's employer some of the burden of compensating them. The notion that you're rewarding exceptional service is a polite fiction. Depending on where you are, the tip is either expected or it isn't. Unfortunately for the mindset of a typical software developer, there won't be much clarity o…

What you describe applies to restaurants with full service waiters and possibly people parking your car. Nowhere else. Certainly it doesn't apply to places where there is no extra services that have recently installed these devices. I can't really think of any other situations where tipping is common in the US.

Edit: Also delivery although that is questionable with businesses that charge delivery fees whether or not they go to the driver.

Re: You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

#398

Earlier quoted context omitted.

What you've described is a state crime, a federal crime, and a violation of several different state and federal labor laws. Easily a dime worth of prison time, plus criminal fines, plus civil penalties, plus having to pay out the stolen tips to your employees with treble damages for the intentional tort you've comitted. Not really worth it. I'm not saying it doesn't happen, but the calculus is so bad that it's extrem…

It happens all the time. Connie Schultz won a Pulitzer for writing about this, among other things: https://www.pulitzer.org/winners/connie-schultz I can understand why you might think it never happens if you are completely ignorant of the facts on the ground but nevertheless familiar with the criminal and civil sanctions involved. It's about lack of enforcement.

Weird how the proof that owners are pocketing credit card tips is a story about someone stealing cash from the tip jar.

Re: You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

#399
post #170

Earlier quoted context omitted.

If there's anything I've learned through a decade of browsing Reddit, there's nothing to be gained on a discussion revolving around tipping. Feelings will be hurt, people will talk over each other, and no one goes on doing anything different than they did before. Might as well as be debating tabs vs. spaces while we're at it.

I thought it was pretty clear spaces are better?

I'm not a fan of somewhat opaque spaces and think pretty clear spaces are better as well.

Re: You Want 20% for Handing Me a Muffin? The Awkward Etiquette of iPad Tipping

#400

Earlier quoted context omitted.

Another way to look at it is that tipping lubricates the market pricing interface between customers and vendors. If they didn't allow tipping, restaurants would charge more to make up the difference (margins in service work are almost always very low). In a tipping system, when things are going well, everyone tips; if things aren't going so well, not so much. There's some wiggle room between the list price and the ac…

> If they didn't allow tipping, restaurants would charge more to make up the difference (margins in service work are almost always very low). Neither good nor bad. > In a tipping system, when things are going well, everyone tips; if things aren't going so well, not so much. There's some wiggle room between the list price and the actual price, which might offset price stickiness. That's terrible! Instead of the burden…

The restaurant doesn't still make money—the under-tipped employees quit to seek better employment, and at the going wage the employer is offering, there is no further demand for that job to replace the employees who have quit. So fewer employees have to take on the slack of "doing more", and thus each one ends up making roughly as much in tips as before (at equilibrium, if they manage to take up that slack); or they don't manage to take up the slack, demand isn't matched to supply, and the business's total revenue decreases.

The market is efficient... eventually.

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