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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#261

Post by eeeeeeeeeeeee »

wp381640 wrote: post #161
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Zoho has 40M users and apparently $350M in revenue. Why are you using a consumer grade domain registrar[0]? The gold standard for any enterprise is MarkMonitor. You can pick any other enterprise level service which would mean you don't resort to lowering yourself to begging on Twitter to find a contact at a pivotal service provider This has damaged you beyond DNS propagation, I don't know how anybody in tech is going…

I was thinking the same. I hadn't even heard of Tierra until this post. Seems insane that Zoho would cheap out on a registrar.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#262

Post by ethanwillis »

fredsted wrote: post #239
ted0 wrote: post #166

Earlier quoted context omitted.

I obviously can't comment on this without any further information but I have to say that this sounds quite unusual. We have very strict policies regarding due process: https://www.namecheap.com/legal/general/court-order-and-subp... Can you shoot me an email? ted [at] namecheap.com

Doesn't seem very strict at all: "Upon the receipt of a valid criminal subpoena, unless the circumstances or subpoena warrant otherwise, Namecheap may promptly notify the customer whose information is sought via email or U.S. mail" Two things seem unclear: 1) The phrase "unless the circumstances or subpoena warrant otherwise" 2) The use of "may" in "may promptly notify the customer". Why is that not "shall" or "must"…

I believe that's for criminal subpoenas. For civil subpoenas they actually change #2 to "will." However in my experience they never notified me.

"Upon the receipt of a valid civil subpoena, Namecheap will promptly notify the customer whose information is sought via email or U.S. mail. If the circumstances do not amount to an emergency, Namecheap will not immediately produce the customer information sought by the subpoena and will provide the customer an opportunity to move to quash the subpoena in court. Namecheap reserves the right to charge an administration fee to the customer by charging the customer’s Namecheap account."

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#263

Post by [deleted] »

fredsted wrote: post #239
ted0 wrote: post #166

Earlier quoted context omitted.

I obviously can't comment on this without any further information but I have to say that this sounds quite unusual. We have very strict policies regarding due process: https://www.namecheap.com/legal/general/court-order-and-subp... Can you shoot me an email? ted [at] namecheap.com

Doesn't seem very strict at all: "Upon the receipt of a valid criminal subpoena, unless the circumstances or subpoena warrant otherwise, Namecheap may promptly notify the customer whose information is sought via email or U.S. mail" Two things seem unclear: 1) The phrase "unless the circumstances or subpoena warrant otherwise" 2) The use of "may" in "may promptly notify the customer". Why is that not "shall" or "must"…

[deleted]

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#264

Post by dang »

mdpopescu wrote: post #231
dang wrote: post #207

Earlier quoted context omitted.

If you treat any HN user as uncivilly as this again, we will ban you, regardless of what happened in 2014. https://news.ycombinator.com/newsguidelines.html

I am honestly curious: which part was uncivil? The use of the word "bitch"?

No, the lashing out at another human.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#265

Post by akvadrako »

gbrayut wrote: post #160
FabioFleitas wrote: post #147

Earlier quoted context omitted.

What would you recommend?

When I worked as an SRE at Stack Overflow we used name.com for all our domains (and R53/GCP/Azure for DNS). Never had any issues, and worth adding to any short list you come up with. If you do whois lookups against the top 50 websites you'll see a lot of them use a small set of registrar's. But not all of them accept small businesses.

I use name.com for all my personal domains because it's cheap and supports a lot of unusual TLDs. But I would never trust a $100M company to it. Who cares about saving ~ $100/year.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#266

Post by ldarby »

joesb wrote: post #242
ldarby wrote: post #135

Earlier quoted context omitted.

That is pretty terrible if the web is being split into "google knows who you are and approves of you visiting this website" vs not being tracked by google and being treated as a second class user.

They are not treating you as second class citizen, they are saying they haven't trust you to be human yet. Which is the whole point of capcha. You want Google to not know about you. You want to be a stranger to them. And you are complaining that they don't trust stranger, which you want to be, as much as someone they know?

If it's about using only Google's services, then yes I agree, but the point is if lots of random sites all decide to use Google for captchas.

This has already happened with tor and Cloudflare, but at least that changed for the better recently (see https://www.zdnet.com/article/cloudflare-ends-captcha-challe...). In that case it was just one CDN using captchas to discriminate against a group of users, so that one change by the CDN could fix the issue. If too many random sites are independently blocking or slowing down anyone not logged into Google, then that'll turn the web into Google's web.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#267

Post by jamieweb »

themihai wrote: post #259
jamieweb wrote: post #138

Earlier quoted context omitted.

Namecoin is a good example of this - decentralised domain registrations using the .bit TLD.

Namecoin is cool but I think there are still big issues to be fixed, like renewals/pricing to avoid one person getting all the good domain/sane names.

Yeah you're right - Namecoin has a massive squatting problem. It costs only pennies to register a name which doesn't help.

One possible solution is a proof of work for name registrations, similar to the Onion Name System [1]. There is a short talk by Jesse Victors that explains it nicely [2].

[1] https://github.com/Jesse-V/OnioNS-HS

[2] https://youtu.be/zZzOVKPcIMg

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#268

Post by wafflesindeed »

MichaelApproved wrote: post #137
wafflesindeed wrote: post #111

Earlier quoted context omitted.

Hey mate, I've always been a bit perplexed as to how registrar's are created. How could I become a registrar? Any advise or resources to explore this very open question would be wonderful. Cheers J

> I've always been a bit perplexed as to how registrar's are created. How could I become a registrar? In all that time of being perplexed, you never thought to do a simple Google search? https://www.google.com/search?q=how+registrar%27s+are+create...

Thanks for your response Micheal. That's an interesting website. I'll take a look!

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#269

Post by ac4tw »

partisan wrote: post #153
ldarby wrote: post #135

Earlier quoted context omitted.

That is pretty terrible if the web is being split into "google knows who you are and approves of you visiting this website" vs not being tracked by google and being treated as a second class user.

Using google with a vpn (PIA) was a non-starter. I usually had to solve 3 or 4 puzzles before I could get to results. Privacy is important to me and it is just as important for them to deny me it.

Interesting--I'm trying Nord right now and while Google has been fine, Amazon blocks me regardless of what I do and I ended up having to add some static routes for Craigslist.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#270

Post by tomcam »

ethanwillis wrote: post #196
tomcam wrote: post #181

Earlier quoted context omitted.

I’m in the same position and would love to hear more as well

Here's a quick timeline. I did some work for a client in 2017 who was starting a cryptocurrency business. This involved buying a domain name for him to transfer to him later. Well in 2018 there was some internal strife in his business that ended with a lawsuit being started. The opposing party started sending subpoenas to Namecheap asking for all information from 2018 onwards in relation to his account. What ended up…

Thank you for sharing that awful story. Sorry you had to go through it. Quite disappointing to a customer of Namecheap as well.
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