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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#231
post #207

Earlier quoted context omitted.

Ironic isn't it. You ignored your paid subscriber in 2014, didn't respond to any @ tweets, your phone support went to voicemail, your forum threads were closed with no response. Karma is a bitch isn't it

If you treat any HN user as uncivilly as this again, we will ban you, regardless of what happened in 2014. https://news.ycombinator.com/newsguidelines.html

I am honestly curious: which part was uncivil? The use of the word "bitch"?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#233
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

The hell are you complaining about unreachable contacts when your own abuse@ address is dead - Arrival-Date: Thu, 30 Aug 2018 00:00:00 +0200 (CEST) Final-Recipient: rfc822; abuse@zohocorp.com Original-Recipient: rfc822;abuse@zohocorp.com Action: failed Status: 4.7.1 Remote-MTA: dns; mx2.zohocorp.com Diagnostic-Code: smtp; 451 4.7.1 Greylisted, try again after some time This is from our MTA after 5 (FIVE) days of tryi…

If I had to guess they're probably rejecting the message further because it likely contains the spam itself.

This is a key error in their handling of their abuse@ address, it needs to be expected to receive spam.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#234

Earlier quoted context omitted.

If you’d like to use a strong captcha approach without using a competitor you might want to check out http://funcaptcha.com (I have no affiliation, have heard good things and been presented it on a couple of sites)

The "Book Demo" button and "read white paper" button seem to be broken, which does not inspire much confidence. The first button just takes me to the bottom of the page while the second button does nothing. Not sure if this is the same, but I once came across a website with a captcha where you had to rotate a dog so it stood upright, but it was lagging so bad that it would skip several frames, making it impossible to…

The site requires you to whitelist marketo.com which is blocked on uMatrix as it's a marketing company.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#235

Earlier quoted context omitted.

If you’d like to use a strong captcha approach without using a competitor you might want to check out http://funcaptcha.com (I have no affiliation, have heard good things and been presented it on a couple of sites)

The "Book Demo" button and "read white paper" button seem to be broken, which does not inspire much confidence. The first button just takes me to the bottom of the page while the second button does nothing. Not sure if this is the same, but I once came across a website with a captcha where you had to rotate a dog so it stood upright, but it was lagging so bad that it would skip several frames, making it impossible to…

  a captcha where you had to rotate a dog so it stood upright
Ticketmaster uses one like this, with various animals.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#236

Earlier quoted context omitted.

I suppose due to the increasing risk of being broken by competing neural networks, recaptcha appears to be moving towards a model based on usage heuristics in v3. This is something that is more easily achievable by a small startup, so I hope to see competition for this type of solution if there isn't some already.

I am working on exactly this at hcaptcha.com

Not sure why, but when I try to load your site in Safari or Chrome on iOS, the page displays for a second and then the tab crashes.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#237
post #64
post #59

Running their DNS on a 2-bit registrar is exactly the kind of thing I have come to expect from Zoho. I am forced to use this company for a handful of services at my company. If I started to tell you the idiocy I've had to put up with from these guys, I'd never stop ranting. I'll save it for DevRant.

The domain was registered over 22 years ago, and it kept moving through registrars who were acquired. We do have a solid record of reliable services, and have kept growing in spite of never taking a dime in outside capital.

To me this is even worse than choosing a bad registrar once by mistake. You keep choosing companies who can't stay in business and let your domain float around like it didn't matter. The second or third buy-out of your name registration should have been an alert to switch to a top tier company for stability. On the internet, your domain name is literally the crux of your services.

Thank you for sharing your story. It should serve as a warning to others who may need to audit their infrastructure.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#238
post #78

Earlier quoted context omitted.

Correct, MarkMonitor is a _huge_ business. Alphabet has had an account there for much longer than they have been a Registrar under Google name.

How exactly was that story of a man owning Google.com through Google domains for a few minutes possible, then?

He didn't own the name, he found a way to change the DNS records; while being registered at MM, google.com is still pointed to Google's own DNS servers.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#239
post #166
post #132

Earlier quoted context omitted.

Hi Ted. This event seems to have been triggered from abuse complaints - and involved the registrar not reaching out to the client in question. Curiously enough, I had a very similar incident with Namecheap last week: an unsubstantiated email (without subpoena, judge's order, or even validation of who actually sent the email) - was sent to namecheap abuse /alleging/ (correct, no proof) trademark infringement. Namechea…

I obviously can't comment on this without any further information but I have to say that this sounds quite unusual. We have very strict policies regarding due process: https://www.namecheap.com/legal/general/court-order-and-subp... Can you shoot me an email? ted [at] namecheap.com

Doesn't seem very strict at all:

"Upon the receipt of a valid criminal subpoena, unless the circumstances or subpoena warrant otherwise, Namecheap may promptly notify the customer whose information is sought via email or U.S. mail"

Two things seem unclear:

1) The phrase "unless the circumstances or subpoena warrant otherwise"

2) The use of "may" in "may promptly notify the customer". Why is that not "shall" or "must"?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#240

Earlier quoted context omitted.

The hell are you complaining about unreachable contacts when your own abuse@ address is dead - Arrival-Date: Thu, 30 Aug 2018 00:00:00 +0200 (CEST) Final-Recipient: rfc822; abuse@zohocorp.com Original-Recipient: rfc822;abuse@zohocorp.com Action: failed Status: 4.7.1 Remote-MTA: dns; mx2.zohocorp.com Diagnostic-Code: smtp; 451 4.7.1 Greylisted, try again after some time This is from our MTA after 5 (FIVE) days of tryi…

If I had to guess they're probably rejecting the message further because it likely contains the spam itself. This is a key error in their handling of their abuse@ address, it needs to be expected to receive spam.

But if the diagnostic code were correct and it were just a grey listing, that would be okay, wouldn't it? Just clashes with the mentioned five days.
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