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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#131
I hope they move to a proper domain register after this...

The lack of decent options of domain registers for technical people that don't need their hand held and have decent security, while not being $$$$ enterprise options is depressing...

I use Uniregistry which has TOTP support and what seems to be a competent team, and a friend swears by AWS's Route53 domain registration, but more choices with actual good policies and aren't just a reseller would be welcome.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#132
post #128
post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Ted from Namecheap here. I shot you an email. We'd be happy to help you out and ensure that your domain is locked down.

Hi Ted.

This event seems to have been triggered from abuse complaints - and involved the registrar not reaching out to the client in question.

Curiously enough, I had a very similar incident with Namecheap last week: an unsubstantiated email (without subpoena, judge's order, or even validation of who actually sent the email) - was sent to namecheap abuse /alleging/ (correct, no proof) trademark infringement.

Namecheap rolled over and provided all information to the third party - and didn't bother to inform me of the incident. The only way I found out was a menacing legal letter using the address that I have on file at namecheap.

If Namecheap doesn't respect due process (ie, requiring legal documents to turn over customer information) or customer privacy (Hi, we have just had to turn over information) - on a 10+ year customer, I'm not sure that you're in a better position than Terra.

Severely disappointed with you guys.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#134

Earlier quoted context omitted.

AWS Route 53 provides full registrar services for a while now.

They use Gandi iirc, they are not a registrar themselves.

Sure they are, if you register a .com the registrar is "Amazon Registrar, Inc." since 2016 or so (https://www.icann.org/registrar-reports/accredited-list.html). For some other TLDs, they might outsource it.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#135
post #126
post #109

Earlier quoted context omitted.

> recaptcha appears to be moving towards a model based on usage heuristics in v3 I always thought that Google has a huge competitive advantage here, because most people browse the web being logged into their Gmail accounts, and, therefore, as with Google Analytics and Google Adsense, Google knows that it's you who is viewing that page. It can then present extremely time-consuming CAPTCHAs to anonymous visitors, most…

...or running a logged off browser with cookied restricted to the browser session. I spend my time solving captchas which I am getting sick of. My immediate reaction now when presented a captcha is to browse away.

That is pretty terrible if the web is being split into "google knows who you are and approves of you visiting this website" vs not being tracked by google and being treated as a second class user.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#136
post #61

Earlier quoted context omitted.

If you have 40M users I suspect the annual cost from the registrar is very small part of the budget. Get a registrar where you don't have to deal with a phone operator. I work in this industry and it's a very clear separation between bulk registrars and those that maintain fewer but high value domain names. The latter usually give you a personal contact person to call and work proactively to deal with threats to comp…

Hey mate, I've always been a bit perplexed as to how registrar's are created. How could I become a registrar? Any advise or resources to explore this very open question would be wonderful. Cheers J

Basically, you have to go through the ICANN accreditation process, which is documented here:

https://www.icann.org/resources/pages/accreditation-2012-02-...

The cheaper, and easier way, if you're looking to start selling domains with a lower barrier to entry (but less control over how much you pay/how you sell your domains) is to find a white-label reseller registrar.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#137
post #61

Earlier quoted context omitted.

If you have 40M users I suspect the annual cost from the registrar is very small part of the budget. Get a registrar where you don't have to deal with a phone operator. I work in this industry and it's a very clear separation between bulk registrars and those that maintain fewer but high value domain names. The latter usually give you a personal contact person to call and work proactively to deal with threats to comp…

Hey mate, I've always been a bit perplexed as to how registrar's are created. How could I become a registrar? Any advise or resources to explore this very open question would be wonderful. Cheers J

> I've always been a bit perplexed as to how registrar's are created. How could I become a registrar?

In all that time of being perplexed, you never thought to do a simple Google search? https://www.google.com/search?q=how+registrar%27s+are+create...

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#138

I believe DNS/domain name is really a problem that could be better served using a blockchain technology. The registers can't be trusted

Namecoin is a good example of this - decentralised domain registrations using the .bit TLD.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#139
post #68

Earlier quoted context omitted.

Transfer your domain to a major registrar. Tierra.net looks like some bs cheap registrar and doesn't have any social media updates on their accounts since 2017. I'd recommend Namecheap.

Even a solid company like Namecheap wouldn't actually be appropriate for a large, enterprise corporation such as Zoho.

Why not?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#140
post #114
post #85

Earlier quoted context omitted.

Yes, that is good advice. We are reviewing all our processes about domain registries right now. Major lesson learned, and I would encourage other companies to think this through and learn from our experience today.

Cloudflare Secure Registrar - I know you guys probably in some ways compete with Cloudflare, but maybe give them a call. Or for that matter become your own registrar and get into the corporate registrar business. With this experience under your belt, no doubt you'll crush it!

FWIW, CF's registrar is nice, but also represents an extreme form of lock-in on the part of Cloudflare -- the registrar subscription is specifically tied to your enterprise plan and will be terminated if you are not using other CF products.
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