Zoho.com CEO says domain with 40M users suspended for abuse complaint

Post by henrygrew » Tue, Sep 25, 2018, 9:49 AM UTC

belorn wrote: post #61

svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

If you have 40M users I suspect the annual cost from the registrar is very small part of the budget. Get a registrar where you don't have to deal with a phone operator. I work in this industry and it's a very clear separation between bulk registrars and those that maintain fewer but high value domain names. The latter usually give you a personal contact person to call and work proactively to deal with threats to comp…

Post by nopacience » Tue, Sep 25, 2018, 10:25 AM UTC

steve19 wrote: post #87

aidos wrote: post #80

Earlier quoted context omitted.

That’s a little harsh. Having said that.... Zoho customer support is worse than useless. They’ll happily call you back only to tell you that they can’t help because it’s someone else you need to speak to. It’s a real shame because the Zoho product line is vast and with more focus it could be brilliant. But every part of it has little issues that will never get fixed because it feels like there’s nobody within the fro…

Ironically zoho for some bizarre reason would not let us update our company credit card. Calls and email to tech support were useless. We ended up having to just move to another service since we had no way to pay. So zoho is quite happy to terminate their users with no recourse.

Post by highclass » Tue, Sep 25, 2018, 11:36 AM UTC

Something1234 wrote: post #176

ethanwillis wrote: post #155

Earlier quoted context omitted.

I learned this the hard way just a few months ago with Namecheap. Those guys dumped all of my personal information to some people (my name, address, phone number, etc.). I have kids in my home and all they offered me was $100 in Namecheap credit, which I didn't accept out of principle. I spoke with a lawyer and the privacy laws in the U.S. seem to make it not even worth going after them. Registrars basically can do w…

What people? Why are you scared of them? Should I be worried, as I have domains at namecheap.

Post by highclass » Tue, Sep 25, 2018, 11:42 AM UTC

edm0nd wrote: post #68

svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Transfer your domain to a major registrar. Tierra.net looks like some bs cheap registrar and doesn't have any social media updates on their accounts since 2017. I'd recommend Namecheap.

Post by highclass » Tue, Sep 25, 2018, 11:56 AM UTC

automated_toast wrote: post #142

kweks wrote: post #119

Earlier quoted context omitted.

I love namecheap - customer for over 10 years - but a recent incident has me rethinking my patronage. We recently received a "lawyer DDOS" - where a law firm sent multiple letters claiming /alleged/ trademark infringement. Without proof of identity, proof of subpoena, judge's order - whatever - namecheap rolled over on their WHOIS protection. There was no dialog, no email from legal, nothing. I was dismayed to see th…

I am also on namecheap and this freaks me out. can you provide more info?