Zoho.com CEO says domain with 40M users suspended for abuse complaint

Post by manigandham » Tue, Sep 25, 2018, 5:08 AM UTC

unstuckdev wrote: post #28

svembu1 wrote: post #17

Earlier quoted context omitted.

I agree this is unacceptable. We are figuring out ways to make this more resilient - we host third-party domain mails, and we could map those domains directly without involving our domain. That could be one solution. We have learned a serious lesson here.

Steal GitLab's business model and let people/companies self-host their own Zoho.

Post by chris » Tue, Sep 25, 2018, 5:11 AM UTC

sandGorgon wrote: post #179

snowwrestler wrote: post #65

Earlier quoted context omitted.

I've been very happy with MarkMonitor. They have good customer service, a good reputation, and best of all, they auto-renew domains and send an invoice. That means that the failure mode is "domain is renewed, I owe them a check." If your domains are riding on a credit card, you potentially have a failure mode of "card was declined, my domain did not renew, everything is down."

How much does markmonitor cost ? There is no pricing anywhere.

Post by acct1771 » Tue, Sep 25, 2018, 5:31 AM UTC

unstuckdev wrote: post #56

chrsstrm wrote: post #49

Earlier quoted context omitted.

Am I seeing things or is dig really telling me their NS records pointed to vtitan.com? Who the hell is vtitan? Route53 with AWS would run them what, $100 a month for their level of traffic?

Zoho appears to have funded it along with a few other companies. Unfortunately, the Indian news page that reported on the launch is even worse than news sites in the US with popups, pop-ins, pop-overs, pop-rocks, etc, so I can't in good conscience link it here.

Post by dang » Tue, Sep 25, 2018, 5:34 AM UTC

sitepodmatt wrote: post #37

svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Ironic isn't it. You ignored your paid subscriber in 2014, didn't respond to any @ tweets, your phone support went to voicemail, your forum threads were closed with no response. Karma is a bitch isn't it

Post by solarkraft » Tue, Sep 25, 2018, 5:38 AM UTC

Operyl wrote: post #78

Alupis wrote: post #71

Earlier quoted context omitted.

> Google Google is a registrar themselves... Do you mean they use someone else for their own domains?

Correct, MarkMonitor is a _huge_ business. Alphabet has had an account there for much longer than they have been a Registrar under Google name.