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Zoho.com CEO says domain with 40M users suspended for abuse complaint

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Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#151

Post by icebraining »

Svexax wrote: post #94
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

If you’re providing email service, you should be actively monitoring public blacklists, not waiting for your registrar or hosting company to notify you. Even if your domain isn’t banned, your users’ emails may be bounced by other servers. That you don’t seem to know any of this means you aren’t employing the right people.

I'm pretty sure you're over inferring stuff from that post. It's not credible that 20+ years old company serving email for millions of users wouldn't know the most basic stuff about running an email server, don't you think?

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#152

Post by [deleted] »

svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

[deleted]

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#153

Post by partisan »

ldarby wrote: post #135
cm2187 wrote: post #126

Earlier quoted context omitted.

...or running a logged off browser with cookied restricted to the browser session. I spend my time solving captchas which I am getting sick of. My immediate reaction now when presented a captcha is to browse away.

That is pretty terrible if the web is being split into "google knows who you are and approves of you visiting this website" vs not being tracked by google and being treated as a second class user.

Using google with a vpn (PIA) was a non-starter. I usually had to solve 3 or 4 puzzles before I could get to results. Privacy is important to me and it is just as important for them to deny me it.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#154

Post by thomasfortes »

kbd wrote: post #139
indigodaddy wrote: post #124

Earlier quoted context omitted.

Even a solid company like Namecheap wouldn't actually be appropriate for a large, enterprise corporation such as Zoho.

Why not?

Probably because you want enterprise grade support, a real person that you can call and will help you solve your problems without having to deal with low level support before.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#155

Post by ethanwillis »

svembu1 wrote: post #85
belorn wrote: post #61

Earlier quoted context omitted.

If you have 40M users I suspect the annual cost from the registrar is very small part of the budget. Get a registrar where you don't have to deal with a phone operator. I work in this industry and it's a very clear separation between bulk registrars and those that maintain fewer but high value domain names. The latter usually give you a personal contact person to call and work proactively to deal with threats to comp…

Yes, that is good advice. We are reviewing all our processes about domain registries right now. Major lesson learned, and I would encourage other companies to think this through and learn from our experience today.

I learned this the hard way just a few months ago with Namecheap. Those guys dumped all of my personal information to some people (my name, address, phone number, etc.). I have kids in my home and all they offered me was $100 in Namecheap credit, which I didn't accept out of principle. I spoke with a lawyer and the privacy laws in the U.S. seem to make it not even worth going after them. Registrars basically can do what they want and it's hard to hold them accountable.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#156

Post by ethanwillis »

edm0nd wrote: post #68
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Transfer your domain to a major registrar. Tierra.net looks like some bs cheap registrar and doesn't have any social media updates on their accounts since 2017. I'd recommend Namecheap.

I don't recommend Namecheap. A few months ago they dumped all of my private information erroneously, including physical address, for a whois guarded domain. They admitted to it too and all they offered me was $100 in Namecheap credit.

Spoke with lawyers and from what i was told in consultations there's basically nothing I can do about it.

TL;DR Namecheap will endanger your family and they give 0 fucks.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#157

Post by ethanwillis »

ted0 wrote: post #128
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

Ted from Namecheap here. I shot you an email. We'd be happy to help you out and ensure that your domain is locked down.

Don't take Ted up on his offer. Namecheap released all of my personal information erroneously and all they offered me was $100 in Namecheap credit.

This company literally has 0 morals and doesn't care about making sure people are treated right. Also, good luck getting through their regular support. It's straight from a script with 0 deviations.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#158

Post by ethanwillis »

kweks wrote: post #119
kevingrahl wrote: post #81

Earlier quoted context omitted.

For private or business use? Privately I’m pretty happy with Namecheap, they never failed to provide the support I needed in a friendly and precise manner. For business purposes with high value domains MarkMonitor seems to be the industry leader.

I love namecheap - customer for over 10 years - but a recent incident has me rethinking my patronage. We recently received a "lawyer DDOS" - where a law firm sent multiple letters claiming /alleged/ trademark infringement. Without proof of identity, proof of subpoena, judge's order - whatever - namecheap rolled over on their WHOIS protection. There was no dialog, no email from legal, nothing. I was dismayed to see th…

EXACTLY what happened to me just a few months ago. Looks like they do this to everyone... Maybe we should all get together because individually there's not much that can be done legally.

Edit: by exactly, I mean they got a subpoena for someone else, didn't respond to it correctly.. and just dumped all of my information to a bunch of third parties.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#159

Post by austhrow743 »

KenanSulayman wrote: post #12
svembu1 wrote: post #5

Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their phone operator. The domain was restored, but as DNS takes time to restore, we are still facing issues. They later claimed there were abuse complaints about Zoho.com emails (which is our persona…

You should consider using Google Domains. There’s literally no company that’s more professional in this regard.

Google doesn't even use google domains.

Re: Zoho.com CEO says domain with 40M users suspended for abuse complaint

#160

Post by gbrayut »

FabioFleitas wrote: post #147
indigodaddy wrote: post #124

Earlier quoted context omitted.

Even a solid company like Namecheap wouldn't actually be appropriate for a large, enterprise corporation such as Zoho.

What would you recommend?

When I worked as an SRE at Stack Overflow we used name.com for all our domains (and R53/GCP/Azure for DNS). Never had any issues, and worth adding to any short list you come up with.

If you do whois lookups against the top 50 websites you'll see a lot of them use a small set of registrar's. But not all of them accept small businesses.

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