Earlier quoted context omitted.
Most likely you're watching in 720p. In Chrome, Firefox and Opera you're getting 720p max. To get 1080p you need to be watching in Internet Explorer, Safari or on a Chromebook. To get 4k you need to be watching in Edge and have a 7xxx or 8xxx Intel CPU and HDCP 2.2 enabled display. Source: https://help.netflix.com/en/node/23742
Even then, 720p from a torrent looks much better that what I get from Netflix. And I've tried Chrome, edge and even the win10 UWP app.
A WEB-DL is different from a (1080i) HDTV capture is different from a Blu Ray rip.
Netflix are optimising for bandwidth over quality - hell, the audio still seems to be 96 kbit AAC.