I wrote a negative Yelp review and it made my life a nightmare • Hacker News Board

Re: I wrote a negative Yelp review and it made my life a nightmare

#51

Post by tabtab » Tue, May 29, 2018, 4:01 PM UTC

hycaria wrote: post #19

Patients are by far the worst kind of customer to deal with. So maybe if the costs were disclosed upfront ("I can perform an ultrasound if you have pelvic pain, but it will cost you/your insurance xxx") we wouldn't come to such he-said-she-said extremities. But I guess it's pure fantasy in the USA where I've heard medical costs can be negotiated... How could they announce full price / insurance coverage when you're a…

Re: Patients are by far the worst kind of customer to deal with.

Sorry, but if your org has no patience for patients (pun intended), then you are in the wrong biz. It comes across as, "Our business would be smooth if not for pesky humans."

Re: I wrote a negative Yelp review and it made my life a nightmare

#52

Post by rootlocus » Tue, May 29, 2018, 4:01 PM UTC

teliskr wrote: post #14

The Yelp episode of South Park is one of the best. "I'm a food critic with Yelp.com... umkay." http://southpark.cc.com/full-episodes/s19e04-youre-not-yelpi...

I didn't get the feeling that this woman was the kind of Yelp reviewer South Park were shaming.

Re: I wrote a negative Yelp review and it made my life a nightmare

#53

Post by forgot-my-pw » Tue, May 29, 2018, 4:01 PM UTC

wccrawford wrote: post #40

I know someone who left a bad review and the owner of the restaurant stalked her for years afterwards. She ended up leaving Yelp because of it. Yelp doesn't do nearly as much as they should to protect their users.

Didn't Yelp use to coerce businesses too to pay to get their bad reviews "hidden"?

Re: I wrote a negative Yelp review and it made my life a nightmare

#54

Post by jhowell » Tue, May 29, 2018, 4:02 PM UTC

If you wrote a restaurant review 30 years ago and it was seen by millions, likely the same number who saw your post on yelp, and attached your photo along with your text, you would have been impacted. Yelp is a saw you held the wrong way. Do we need instructional videos for saws?

Re: I wrote a negative Yelp review and it made my life a nightmare

#55

Post by rootlocus » Tue, May 29, 2018, 4:03 PM UTC

snowwrestler wrote: post #48

caiocaiocaio wrote: post #3

Yelp doesn't seem to have brought a lot of a joy into anyone's life.

I have found Yelp to be better than Google Maps at telling me what the options are for grabbing a bite to eat nearby. I hardly ever read the reviews. Actually, I used to read the Yelp complaints about the ice cream place near me, which had a famously cranky owner. Those often made me laugh; does that count as joy?

> Those often made me laugh; does that count as joy?

Yes, yes it does!

Re: I wrote a negative Yelp review and it made my life a nightmare

#56

Post by rootlocus » Tue, May 29, 2018, 4:05 PM UTC

flippyhead wrote: post #16

I love seeing bullies like this get called out and end up worse off than if they'd done nothing.

Which party do you see as the bully here?

Re: I wrote a negative Yelp review and it made my life a nightmare

#57

Post by [deleted] » Tue, May 29, 2018, 4:05 PM UTC

[deleted]

Re: I wrote a negative Yelp review and it made my life a nightmare

#58

Post by mcguire » Tue, May 29, 2018, 4:08 PM UTC

dqv wrote: post #21

The case is available online through WebCivil Supreme [0] if you want to read more about the case. [0] https://iapps.courts.state.ny.us/webcivil/FCASSearch?param=P

The case name is "GREAT WALL MEDICAL P.C. vs. LEVINE, MICHELLE".

https://iapps.courts.state.ny.us/webcivil/FCASCaseInfo?parm=...

Re: I wrote a negative Yelp review and it made my life a nightmare

#59

Post by ktosobcy » Tue, May 29, 2018, 4:11 PM UTC

One thing that annoys me about Yelp is that they pulled my information and put this info on their site. I have absolutely no intention of being there (working remotely, had to establish legal entity for 'freelance' work that is already 7 years with same company). And they refuse to take down my details (including my address) from their page…

Re: I wrote a negative Yelp review and it made my life a nightmare

#60

Post by hycaria » Tue, May 29, 2018, 4:13 PM UTC

mynameisvlad wrote: post #41

hycaria wrote: post #19

Patients are by far the worst kind of customer to deal with. So maybe if the costs were disclosed upfront ("I can perform an ultrasound if you have pelvic pain, but it will cost you/your insurance xxx") we wouldn't come to such he-said-she-said extremities. But I guess it's pure fantasy in the USA where I've heard medical costs can be negotiated... How could they announce full price / insurance coverage when you're a…

Why can't the costs be disclosed upfront? Whenever I go to the dentist and I need to have some work done, I get an estimate telling me how much it costs and how much they expect the insurance company to cover. This isn't rocket science, it can easily be calculated, and should be, as you said, for the benefit of everyone.

As I said, I don't live in the US but I've heard that there, bills are negociated by insurances afterwards. It's a shame that the patient has an unexpected bill to pay (and I think a good part of trouble/resentment stems from there). Here it seems like they were not warned about it (whereas we are where I live) and that's the only reasonable explanation I could think of. But maybe someone from there can shed light on why the exam the patient agreed upon came back as an unexpected bill, instead of incomprehensible downvotes ?