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I wrote a negative Yelp review and it made my life a nightmare

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Re: I wrote a negative Yelp review and it made my life a nightmare

#12

I was nodding along until this: > They posted my entire medical record, including notes about my mental health, my bills, my insurance info, my driver’s license, birth date and home address,” she said. wow. That violates HIPAA law. The counter-sue is going to be huge. Also, I had a related issue where a doctor threatened to sue based on my yelp review. I cut the review back to verifiable facts instead of opinion and…

That is awful, and they should be punished severely for that.

This reveals a predicament for businesses that have to protect customer privacy. If a restaurant owner thinks a customer is lying, they can call the person out on all kinds of media and say they're a liar. Alamo Drafthouse made a set of videos to play before movies making fun of a customer complaint call, telling her to eff off.

If a doctor believe a patient is lying or doing a detriment to their business, they can't call them back out on social media. Their only remediation, if they think the statements are false, is a lawsuit to have the force of law take lies down.

Re: I wrote a negative Yelp review and it made my life a nightmare

#17
A variation of this scam is also endemic in the German mandatory insurance system (e.g. http://www.ln-online.de/Lokales/Luebeck/Krankenkassen-betrog...).

In contrast to privately insured people (basically, public servants, company founders, rich and ultra rich) who get to see the bills of the medical provider, they can bill the "common" insurance providers (GKV, Gesetzliche Krankenversicherung) directly without the customer seeing anything of the bill. This is, of course, ripe for abuse as no one will look if a doctor really did a specific billed procedure on a patient, especially not something in the 20-50€ range...

Re: I wrote a negative Yelp review and it made my life a nightmare

#19
Patients are by far the worst kind of customer to deal with. So maybe if the costs were disclosed upfront ("I can perform an ultrasound if you have pelvic pain, but it will cost you/your insurance xxx") we wouldn't come to such he-said-she-said extremities. But I guess it's pure fantasy in the USA where I've heard medical costs can be negotiated... How could they announce full price / insurance coverage when you're about to get the exam done if it's not even settled yet ?

Re: I wrote a negative Yelp review and it made my life a nightmare

#20

Yelp doesn't seem to have brought a lot of a joy into anyone's life.

Yelp remains very helpful to me in many ways. Looking up the restaurants in an area, filtering by various things (are they open? do they take reservations? what's the noise level?), making reservations, etc.

I know Yelp has a shady underbelly, but pretending that it doesn't have anything to offer is just being intellectually dishonest.

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