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Apple Sued an iPhone Repair Shop Owner in Norway and Lost

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Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#191

Post by larkost »

HammerJack wrote: post #114
comboy wrote: post #47

Earlier quoted context omitted.

I don't think they want to squeeze every cent. I think they just care about the brand. They want people who bought iphone to have the best experience they prepared for them. Even if you buy some used iphone. If somebody buys some used iphone and it acts weird or the build quality seems imperfect because some parts were replaced, then this person may spread opinion that iphones suck. I'd guess that's their reasoning.…

Considering Apple intentionally slows older phones with firmware updates post new phone release, I think your argument that they're trying to protect the experience doesn't hold much weight.

Please provide documentation for this. The only one I know if where they detected degrading batteries that would cause sudden shutdowns, and (without telling people) throttled the CPU to prevent the sudden spike of power draw that was causing the shutdowns. Certainly not a perfect reaction, but very far from your assertion.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#192

Post by perl4ever »

solarkraft wrote: post #117
ilyanep wrote: post #110

Earlier quoted context omitted.

It's really more like getting a Ford vs third-party part for your car, which yes, every car manufacturer will recommend. It's not like Apple is trying to sell you Apple electricity. Regardless, this is a pretty low-effort attempt to make a point.

Car manufacturers may recommend against custom parts, but they probably don't (yet) detect you're using one and work to make your experience worse. Safety is one thing. Working against your customer another.

My Dell laptop constantly used to tell me I was using a non-Dell battery (falsely). So I think there are probably quite a few instances of electronics having ways of detecting aftermarket parts, and there might well be automotive examples. I suspect printers that detect authentic ink cartridges exist. Wouldn't bet that it hasn't been done in the automotive realm.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#193

Post by wuliwong »

atonse wrote: post #4
dpkonofa wrote: post #2

This will get canned on the appeal, guaranteed. The article is a bit misleading because they're not going after him because he's doing aftermarket repairs. They're going after him because he's claiming that the repaired devices are using genuine parts from Apple, which even have the Apple logo on them, yet they weren't purchased from Apple. This is my biggest complaint with the "Right to Repair" movement. They're con…

It's not that simple. Until literally 3 days ago I held exactly your same view "why don't they just become Apple authorized repair shops?" Well, apparently Apple actually restricts the repairs you can do. For example, if you have water damage, you aren't allowed to just fix the actual components (capacitors, etc) that blew, you have to replace the whole board, resulting in much higher costs and eWaste for customers.…

I think you are misrepresenting dpkonofa's position. I believe his position is that Apple shouldn't be forced to assist with your repairs by producing manuals and parts. That isn't the same as "why don't they just become Apple authorized repair shops?"

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#194

Post by enlightenedfool »

comboy wrote: post #47
mattsfrey wrote: post #30

"Apple does not ‘own’ the product after they have sold it" I think this is the crux of the issue. The guy was importing refurbished parts with the logos covered even. They weren't counterfeits. How does a manufacturer have the right to sue for copyright infringement when it's just end users reselling authentic parts? The owner even states he in no way markets them as OEM parts. Frankly I think it's pretty obvious app…

I don't think they want to squeeze every cent. I think they just care about the brand. They want people who bought iphone to have the best experience they prepared for them. Even if you buy some used iphone. If somebody buys some used iphone and it acts weird or the build quality seems imperfect because some parts were replaced, then this person may spread opinion that iphones suck. I'd guess that's their reasoning.…

"They want people who bought iphone to have the best experience they prepared for them". If you tell a lie big enough and keep repeating it, people will eventually come to believe it...

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#195

Post by beenBoutIT »

atonse wrote: post #97
snowwrestler wrote: post #90

Earlier quoted context omitted.

> complemented with extreme actions to stop even their very own customers from even repairing their broken products Like what kind of actions? I can go to ifixit.com right now, order parts for my iPhone, order tools to work on my iPhone, and watch detailed instructions about how to repair my iPhone. (or Mac, or iPad, etc.) The products are NOT easy to work on, but I am not aware of any action that Apple has taken aga…

You can't do that with a 2015 MacBook. Everything is soldered on. Are the iFixit parts genuine? I have no idea.

This is actually much better than their previous designs which had 'replaceable parts' that by design would generally destroy the motherboard when replaced by technically-inclined users or non-Apple repair people. Now there isn't an illusion of repairability bundled with a false sense of defeat upon encountering failure.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#196

Post by greedo »

perl4ever wrote: post #188
eesmith wrote: post #95

Earlier quoted context omitted.

At Ford™ we care about our brand. We want people who bought a Ford™ car to have the best experience we prepared for them. Other fuels may contain additives which make your Ford™ engine seem imperfect. A few misguided people are tempted by the siren call of the independent fuel suppliers to use something other than the Ford™ fuel specially made for your needs. When things go wrong, they spread rumors that Ford™ vehicl…

Well, automakers don't literally do that, but they might suggest you use the specific oil, coolant, or brake fluid that the dealer has. Sometimes much cheaper products are perfectly good and sometimes not. I have an old car that requires a particular type of automatic transmission fluid for the power steering system. People who don't research it and use generic "power steering fluid" say it can lead to leaking seals.…

And I as the owner of said car am within my rights to use/do whatever I want to maintain it. I wouldn't expect the manufacturer to fix anything, I screwed up, but if I want to pour sand into the gas tank, I can.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#197

Post by jacquesm »

FireBeyond wrote: post #103
rasz wrote: post #96

Earlier quoted context omitted.

HAHAHA NO. The first thing you are being told when becoming Apple Authorized Service provider is UP-SELL. Your main function and profit source is telling people "cant be repaired/repair will cost as much as new one, would you like this new model?"

> The first thing you are being told when becoming Apple Authorized Service provider is UP-SELL. Your main function and profit source is telling people "cant be repaired/repair will cost as much as new one, would you like this new model?" I had water damage to a 2013 MBP, minor but nonetheless. It passed all diagnostics. Ran fine on AC power. Battery diagnostics were fine too. But it wouldn't charge. "Charge circuit…

Interesting that after such an experience you'd still get your step daughter hooked into that same eco system after buying yet another MBP. It looks as if Apple got exactly what it wanted.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#198

Post by dpkonofa »

bluGill wrote: post #56
hhw wrote: post #10

Earlier quoted context omitted.

But the article states quite clearly that he is NOT claiming to use genuine parts. “PCKompaniet has never removed the coverup of the Apple logo on the screens that have been imported and has no interest in doing so. PCKompaniet does not pretend or market itself as Apple authorized and does not give any indication that the repair comes with an Apple warranty.” Unless you have evidence of the contrary, your argument is…

The problem for Apple is if you sell badly repaired phone, the buyer has no way of knowing it was badly repaired and will blame Apple for any failures.

This is exactly it. Note that Apple has yet to go after or sue someone simply for repairing an Apple device. That's never been the case yet. They've only sued people who claim to use genuine parts that don't, people who have used stolen service manuals, or companies that claim to do authorized repairs but don't.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#199

Post by perl4ever »

FireBeyond wrote: post #103
rasz wrote: post #96

Earlier quoted context omitted.

HAHAHA NO. The first thing you are being told when becoming Apple Authorized Service provider is UP-SELL. Your main function and profit source is telling people "cant be repaired/repair will cost as much as new one, would you like this new model?"

> The first thing you are being told when becoming Apple Authorized Service provider is UP-SELL. Your main function and profit source is telling people "cant be repaired/repair will cost as much as new one, would you like this new model?" I had water damage to a 2013 MBP, minor but nonetheless. It passed all diagnostics. Ran fine on AC power. Battery diagnostics were fine too. But it wouldn't charge. "Charge circuit…

My car had a service done previously for about $800, maybe half labor. I got a quote recently from the dealer for about $3K for what I think was the same thing. However, the problem is, I don't trust the independent mechanic to do it right. So for now, I rationalized not doing it at all, much like your approach to your MBP.

I think the thing is, even on a site where people brag about making $300K a year, everybody has way unrealistic ideas of what skilled labor costs. In my world, $55K is a good living for a programmer analyst, but that exact person gets billed out at over $120 an hour. An independent car mechanic might be $100/hr where I am; a dealer rate might be $160-$170. In the context of other types of skilled labor, that seems reasonable to me. Surely an auto technician and an electronics repair person are roughly comparable in skill, so should be in the same ballpark of costs.

But first world labor costs mean fixing things is frequently infeasible compared to replacing them. This is practically a cliche, but it seems like people will not or cannot come to terms with it.

Oh yes, one other thing I wanted to fix on my car was to replace the busted antenna. I bought one online for about $90. However, I was quoted something like $600 to install it. Well, I replaced the antenna on my car once, and I know it's a hassle when you try to thread it through and then it sticks or breaks, but the estimate was stunning.

All in all, I don't think Apple is as malicious as they seem - the problem is that expectations are set by robotic factories and third world labor costs.

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