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Apple Sued an iPhone Repair Shop Owner in Norway and Lost

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Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#151
post #4
post #2

This will get canned on the appeal, guaranteed. The article is a bit misleading because they're not going after him because he's doing aftermarket repairs. They're going after him because he's claiming that the repaired devices are using genuine parts from Apple, which even have the Apple logo on them, yet they weren't purchased from Apple. This is my biggest complaint with the "Right to Repair" movement. They're con…

It's not that simple. Until literally 3 days ago I held exactly your same view "why don't they just become Apple authorized repair shops?" Well, apparently Apple actually restricts the repairs you can do. For example, if you have water damage, you aren't allowed to just fix the actual components (capacitors, etc) that blew, you have to replace the whole board, resulting in much higher costs and eWaste for customers.…

>resulting in much higher costs and eWaste for customers.

This isn't true or accurate. The costs of this service are lower, overall because the rate of repairs are faster which means more customers can have working devices faster which means that Apple can (and does) take time on the backend to remanufacture and certify parts. They don't throw out these components. They're taken apart, tested, and, if they pass, they're used to remanufacture devices for warranty and insurance purposes that are then sold to phone insurance carriers and given to warranty customers.

The idea that they are restricting repairs for any reason other than the fact that it's a better experience for the end-user is complete FUD.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#152

Earlier quoted context omitted.

And with rumours of Apple moving to ARM chips for their laptops, they could well try to take the opportunity to lock out unsigned code entirely... Before long they could even choose to make you buy an expensive Mac Pro or iMac Pro, or even require an 'iOS dev kit' if you want to develop for their platform. And if Microsoft had succeeded in the mobile/tablet space, they'd be doing exactly the same...

Isn't that counter-productive though? I'll just take my business elsewhere and develop for competing environments.

Not if the majority of your customers are in that environment. You want to sell an app to 50 or 5,000 people? Just look at Linux games (which is WAY better nowadays, its incredible what you can play).

I'm an android/*nix user. I'd love it if more devs had your mindset but they typically don't.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#153
post #63
post #44

After watching things like this (Louis Rossmann), https://youtu.be/FeUBdMU2qA0 , if I ever buy an Apple product I'll basically treat it as unrepairable.

Yeah, but still their laptops are much more durable than the competitors'; https://i.imgur.com/eKq8ZCG.png Someone who repairs a single brand of products will have a skewed image of the big picture. He'll basically only receive items too damaged to be repairable by others, but he has no data on whether he receives 1/million or 1/2 whatever and makes the assumption every single one of them are like the ones he receive…

This is a little biased because Apple has a much smaller product line, just professional and ultraportable, no affordable models. If you are comparing professional type laptops, Dell and Lenovo and HP are more comparable for durability and often have better parts availability and repair ability.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#154

Earlier quoted context omitted.

> The first thing you are being told when becoming Apple Authorized Service provider is UP-SELL. Your main function and profit source is telling people "cant be repaired/repair will cost as much as new one, would you like this new model?" I had water damage to a 2013 MBP, minor but nonetheless. It passed all diagnostics. Ran fine on AC power. Battery diagnostics were fine too. But it wouldn't charge. "Charge circuit…

> So, there's labor, etc. But you're going to tell me that to repair something, that by your own diagnostics, is fine except for this one part costs 70% of the new purchase price? That's what a highly integrated machine gets you. Charge circuit defective => replace entire main board, including CPU, probably memory and storage too nowadays. No one is doing component-level repairs any more.

> No one is doing component-level repairs any more.

There is a vendor on eBay who does this, cannot recall his name.

But they will definitely desolder and replace any component wherever this is possible.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#155
post #51
post #4

Earlier quoted context omitted.

It's not that simple. Until literally 3 days ago I held exactly your same view "why don't they just become Apple authorized repair shops?" Well, apparently Apple actually restricts the repairs you can do. For example, if you have water damage, you aren't allowed to just fix the actual components (capacitors, etc) that blew, you have to replace the whole board, resulting in much higher costs and eWaste for customers.…

It would be like when the capacitor blew on my A/C condenser if I would be forced to replace the whole unit instead of the $10 part. It’s important that people know if they are getting 3rd party or refurbished parts, but it’s equally important for people to have the right to use 3rd party and refurbished parts if they so choose — with the only restriction of having the necessary safety/compliance markings.

That's not analogous at all. Apple is not stopping people from repairing their devices with 3rd party or refurbished parts. The parts in the OP article were branded as Apple parts (logo and everything) but were not actual Apple parts. That's why Apple is asking for receipts and purchase orders. They want the guy to prove that he's buying the parts from them if he's telling customers that they're genuine Apple parts.

The amount of misinformation around here is staggering...

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#157

Earlier quoted context omitted.

> The first thing you are being told when becoming Apple Authorized Service provider is UP-SELL. Your main function and profit source is telling people "cant be repaired/repair will cost as much as new one, would you like this new model?" I had water damage to a 2013 MBP, minor but nonetheless. It passed all diagnostics. Ran fine on AC power. Battery diagnostics were fine too. But it wouldn't charge. "Charge circuit…

> So, there's labor, etc. But you're going to tell me that to repair something, that by your own diagnostics, is fine except for this one part costs 70% of the new purchase price? That's what a highly integrated machine gets you. Charge circuit defective => replace entire main board, including CPU, probably memory and storage too nowadays. No one is doing component-level repairs any more.

If you look at The current situation with ThinkPads it's obvious why no OEM would want to end up where Lenovo is now. ThinkPads built a decade ago are so durable and well-built with readily available replacement parts that they will most likely never go away entirely. CPUs haven't improved enough to make them a compelling argument for upgrading, and the end result is that modern day Lenovo is stuck competing with its own product.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#158

Earlier quoted context omitted.

> The first thing you are being told when becoming Apple Authorized Service provider is UP-SELL. Your main function and profit source is telling people "cant be repaired/repair will cost as much as new one, would you like this new model?" I had water damage to a 2013 MBP, minor but nonetheless. It passed all diagnostics. Ran fine on AC power. Battery diagnostics were fine too. But it wouldn't charge. "Charge circuit…

> So, there's labor, etc. But you're going to tell me that to repair something, that by your own diagnostics, is fine except for this one part costs 70% of the new purchase price? That's what a highly integrated machine gets you. Charge circuit defective => replace entire main board, including CPU, probably memory and storage too nowadays. No one is doing component-level repairs any more.

Sure they do, you just have to go out of your way to find someone.

I've sent my laptop to this guy in NYC, and had a pleasant experience, even if he couldn't find my problem. (intermittent shutdowns)

https://www.rossmanngroup.com/

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#159
post #67

Earlier quoted context omitted.

I would take anything Rossman says with a grain of salt, he clearly has a personal vendetta against Apple. Further, Apple products are almost entirely recyclable, up to and including the packaging. As long as they are properly disposed of, you wouldn't be producing additional waste. And you are assuming that "flash" and "sexy" serve a single, vapid purpose. The designs of their products are as compact and space effic…

Louis Rossmann, Jessa Jones, these are all people I'm aware of at least on YouTube that are people who truly care about teaching the public how to do a lot of their own repairs. I can tell you, I'm a software guy. And I was absolutely intimidated by circuit boards, until I found the world of electronics repairs on Youtube (EEVBlog too). Now I have fixed two power supplies and a pair of headphones. In all those cases,…

>are people who truly care about teaching the public how to do a lot of their own repairs

Rossmann makes money off of his businesses that repair computer products, Apple or otherwise. He stands to gain a lot based on the popularity of his channel whether he's telling people the truth or not. He's not in it to help people, he's in it to drum up business. If he helps people along the way, then that's great.

Case in point - he made a whole video about how shitty the new MacBooks are and claimed that plugging a USB device into the USB-C port disabled WiFi. He pushed that point and tweeted about it and posted it everywhere. When it was discovered that it wasn't the computer but the cheap $5 USB-C to USB-A converter that he was using that was unshielded (which is required by the USB spec), he never issued a retraction or an apology. All he wanted was to get in on the fervor surrounding the newly released laptops. He doesn't give 2 shits about whether or not he's teaching people factual information. What really sucks about it, much like the whole "Right to Repair" movement, is that it takes away substantially from the issues and points he brings up that are completely valid.

Re: Apple Sued an iPhone Repair Shop Owner in Norway and Lost

#160
I agree with Apple going after someone for the counterfeits, I don't agree that it makes sense that they go after the retailer. Unless he is knowingly making fraudulent claims that he is using authentic Apple hardware, in which case it seems entirely appropriate to send him a cease-and-desist demanding that he disclose he is using knock-offs.

If the parts are branded fraudulently with apple logos and such, they should go after the supplier for that.

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