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iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

theguardian.com

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Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#91
post #73
post #69

This seems like a potential violation of the Magnuson–Moss Warranty Act, which prohibits the refusal of warranty service for using third-party parts without proving that the third-party parts were the source of the malfunction. Assuming Apple will refuse to repair these under warranty, which they almost certainly will, this is effectively requiring the purchase of screens from Apple to receive warranty service. On th…

Given that iPhones with OEM displays are apparently still working fine...isn't it pretty obvious that the third-party parts are the source of the malfunction?

There is zero evidence so far as to whether this is intentional sabotage of third party parts or not. However Apple has already demonstrated that they are able and willing to do this kind of thing i.e. with non-certified Lightning cables that also previously worked perfectly fine.

If there is a bit of code in the OS update along the lines of

  if(DisplayID != GenuineApple) { breakPhone(); }
then it's obviously Apple's fault. But it's not at all clear yet exactly what's causing this problem and whether or not it was intentional on Apple's part.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#92

I replaced my iPhone screen (at a Staples office supply store) and the new screen was polarized such that it was dark when viewed (in portrait orientation) through my polarized sunglasses. Very frustrating that I had to either look over my sunglasses or rotate the phone to use it. Apple's screens appear to have some slight polarization but it is cleverly at a diagonal to both portrait and landscape orientation. Detai…

Apple added circular polarization display tech way back in iPhone5 or 6 I think. I used to notice this in my iPhone4S when I had my polarized lenses on.

https://appleinsider.com/articles/11/05/26/apple_exploring_i...

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#93

Earlier quoted context omitted.

Most car windshields don't have sensors, microprocessors, driver code, etc.

I had my rain sensing windshield replaced. The insurance company refused to replace with an OEM windshield. The windshield company said it would be fine. It was not fine. Rain sensing didn't work again for the rest of the time I owned the car.

Sounds like you should reopen the case with the insurance company. Are they allowed to substitute a non-performing part just because it's cheaper?

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#94
post #2

Hard to know if this was done on purpose, or if the third party replacement parts are actually substandard/not-to-spec and therefore naturally not QA'd at Apple.... at least until a technical root cause is found?

Replacement iPhone screens are of dubious quality. I had my 6S screen replaced, the first one I couldn't see with my sunglasses on and the second one the touch screen was very erratic, and the one I have now has terrible light bleed at the top.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#95
post #72

Earlier quoted context omitted.

Oh man, someone advocating for right to repair but linking an AMP article on HN? Surely this will lead to some fun discussion

The amp version of this page takes my browser 1.39 seconds to load with about 616KB of data over 27 requests. The non-AMP version takes over 10 seconds, and loads 2.2 MB over 300+ requests. In this case, it's just a light version of the article with the same content. That seems objectively better. If AMP wasn't incidentally in the URL path you wouldn't have noticed it was AMP. If the existence of AMP encourages peopl…

I have zero issue with it, but HN is super outspoken about how AMP is the worst thing on the internet.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#96

I replaced my iPhone screen (at a Staples office supply store) and the new screen was polarized such that it was dark when viewed (in portrait orientation) through my polarized sunglasses. Very frustrating that I had to either look over my sunglasses or rotate the phone to use it. Apple's screens appear to have some slight polarization but it is cleverly at a diagonal to both portrait and landscape orientation. Detai…

I had a Samsung A5: It was polarized-dark under sunglasses like you say. I just thought Apple was an improvement.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#97
post #34

Earlier quoted context omitted.

> very specific charging protocol designed to prevent metal migration between the pins and the pads on the connector This is 100% bullshit.

This is 100% not bullshit. https://patents.google.com/patent/US20170272058A1/ https://patents.google.com/patent/US20170124010A1/

It's bullshit because it isn't a real issue. Apple is just acting as a patent troll, inventing fake problems for the sake of filing patents.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#98
post #27
post #14

Earlier quoted context omitted.

Hmmmm. Step 1: Buy new car Step 2: Replace engine with something other than OEM. Step 3: Complain when car's ECU does not run engine.

More like Step 1: Buy a new car Step 2: Replace engine with something other than OEM Step 2.33: Car runs fine Step 2.66: Manufacturer comes to your house and 'fixes' your ECU while you're asleep Step 3: Complain when car's ECU does not run engine

Step 2.66: Manufacturer pokes you until you let him upgrade...

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#99
post #8

Apple, I get it. I get why you do it. But seriously, this retroactive punishing of prior 3rd-party purchases is asinine. I had purchased multiple lightning cables from Anker (a very reputable brand), and had one of the iOS 11.x updates basically render them useless. Apple's product support is not fast enough, nor pervasive enough (to say nothing of cheap enough), to justify this behavior. Edited for clarity

It was not done intentionally. They simply don't QA their releases on repaired phones (because why would they?). The touchscreens in question highly likely use an older touchscreen controller from a previous iPhone. These controllers don't support certain commands that evidently they are now using. As far as the lightning connectors go, that WAS done intentionally. The third party lightning connectors generally don't…

It seems more likely that Apple is checking serial numbers or some kind of embedded meta-data, to verify that the parts in the phone are authentic Apple parts.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#100
post #83

Earlier quoted context omitted.

> It was not done intentionally. What evidence is there make this claim? It all seems to boil down to this question. Do you trust that Apple had the user's interests in mind? > They simply don't QA their releases on repaired phones (because why would they?) The more important question is why wouldn't they if the customer's experience is what guides their decisions.

From my understanding, many Apple chips are custom, and I assume much of their firmware is too. What your asking is for Apple to support third party knock off chips in their firmware and drivers which were most likely reverse engineered to "get it close to functional". That's a bit silly. Imagine getting upset that an Occulus firmware update didn't work with a knock off HMD that lacked features of the original...

> What your asking is for Apple to support third party knock off chips in their firmware

They're already doing that for some other things.

For instance, some (mostly cheap) Wifi access points are known to have buggy implementations of 802.11 that require firmware workarounds in phones and laptops. Manufacturers have to support these devices for the benefit of the consumer and to maintain their own reputation. Customers aren't expected to understand that it's some other piece of tech that's at fault.

Granted, it's a bit different since this is a separate device. But this is still one example of Apple (and every other phone manufacturer) supporting other's people buggy code for the benefit of the users.

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