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iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

theguardian.com

21–30 of 150 posts

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#21
post #14

I don't get it. You paid a full amount for that device. You can do whatever you want with it. These tactics are ridiculous.

Hmmmm. Step 1: Buy new car Step 2: Replace engine with something other than OEM. Step 3: Complain when car's ECU does not run engine.

This seems closer to:

1. But new car

2. Replace broken windshield with something other than OEM

3. Complain when car refuses to start because its computer detected a non OEM windshield.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#22

I don't get it. You paid a full amount for that device. You can do whatever you want with it. These tactics are ridiculous.

I assume this wasn't intentional (Hanlon's razor).

But even if it wasn't, it's not entirely outrageous to predicate continued software support on some terms. The only problem then would be not making those terms clear up-front.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#23
post #8

Earlier quoted context omitted.

It was not done intentionally. They simply don't QA their releases on repaired phones (because why would they?). The touchscreens in question highly likely use an older touchscreen controller from a previous iPhone. These controllers don't support certain commands that evidently they are now using. As far as the lightning connectors go, that WAS done intentionally. The third party lightning connectors generally don't…

>(because why would they?) Because a company understands their product in the field and cares about what effect a change might have. Now is that cost justified? arguably no.

Slippery slope here. If they start testing with 3rd party hardware, that market will grow for third party parts whereas if they constantly tell people they don't support it and casually break those devices by accident, then they curb the issue while it's a small segment of the market.

I see a company like Tesla taking the same approach.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#25
post #8

Apple, I get it. I get why you do it. But seriously, this retroactive punishing of prior 3rd-party purchases is asinine. I had purchased multiple lightning cables from Anker (a very reputable brand), and had one of the iOS 11.x updates basically render them useless. Apple's product support is not fast enough, nor pervasive enough (to say nothing of cheap enough), to justify this behavior. Edited for clarity

It was not done intentionally. They simply don't QA their releases on repaired phones (because why would they?). The touchscreens in question highly likely use an older touchscreen controller from a previous iPhone. These controllers don't support certain commands that evidently they are now using. As far as the lightning connectors go, that WAS done intentionally. The third party lightning connectors generally don't…

[deleted]

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#26
post #14

Earlier quoted context omitted.

Hmmmm. Step 1: Buy new car Step 2: Replace engine with something other than OEM. Step 3: Complain when car's ECU does not run engine.

This seems closer to: 1. But new car 2. Replace broken windshield with something other than OEM 3. Complain when car refuses to start because its computer detected a non OEM windshield.

Most car windshields don't have sensors, microprocessors, driver code, etc.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#27
post #14

I don't get it. You paid a full amount for that device. You can do whatever you want with it. These tactics are ridiculous.

Hmmmm. Step 1: Buy new car Step 2: Replace engine with something other than OEM. Step 3: Complain when car's ECU does not run engine.

More like

Step 1: Buy a new car

Step 2: Replace engine with something other than OEM

Step 2.33: Car runs fine

Step 2.66: Manufacturer comes to your house and 'fixes' your ECU while you're asleep

Step 3: Complain when car's ECU does not run engine

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#28

I don't get it. You paid a full amount for that device. You can do whatever you want with it. These tactics are ridiculous.

If you think that, you haven't used a cellphone lately ... You pay full price (actually, probably more then what it should be) and you don't own it...

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#29
post #9

Earlier quoted context omitted.

That's not true. https://support.apple.com/en-lamr/aasp-program

This isnt the sale of parts to people that wish to buy them, its a very stringent certification program that very few are going to meet the requirements for, and requires you do things like "Actively promote the Apple brand as part of their business along with AppleCare service and support products." "Service Providers are required to use Apple Certified Macintosh Technicians when conducting diagnostics, Covered Repa…

You mentioned "third party repairs". Even Louis Rossmann has his reservations about selling to individuals:

https://www.youtube.com/watch?v=FaR593TrXf8&t=493s

Plus, for TouchID enabled phones you MUST have a special rig in order to re-pair the sensor, and for FaceID you have to have a special rig to re-calibrate the sensor stack every time you open the device!

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#30
post #8

Apple, I get it. I get why you do it. But seriously, this retroactive punishing of prior 3rd-party purchases is asinine. I had purchased multiple lightning cables from Anker (a very reputable brand), and had one of the iOS 11.x updates basically render them useless. Apple's product support is not fast enough, nor pervasive enough (to say nothing of cheap enough), to justify this behavior. Edited for clarity

It was not done intentionally. They simply don't QA their releases on repaired phones (because why would they?). The touchscreens in question highly likely use an older touchscreen controller from a previous iPhone. These controllers don't support certain commands that evidently they are now using. As far as the lightning connectors go, that WAS done intentionally. The third party lightning connectors generally don't…

> very specific charging protocol designed to prevent metal migration between the pins and the pads on the connector

This is 100% bullshit.

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