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iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

theguardian.com

31–40 of 150 posts

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#31
post #17

I don't get it. You paid a full amount for that device. You can do whatever you want with it. These tactics are ridiculous.

You can do whatever you want to it! But would you expect an NVidia graphics card to work with AMD drivers? The controller isn't the one the drivers were written for, so it breaks. Not surprising.

But it did work before. This would be like your older NVidia graphics card never working again because of the latest Windows 10 update.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#32
post #27
post #14

Earlier quoted context omitted.

Hmmmm. Step 1: Buy new car Step 2: Replace engine with something other than OEM. Step 3: Complain when car's ECU does not run engine.

More like Step 1: Buy a new car Step 2: Replace engine with something other than OEM Step 2.33: Car runs fine Step 2.66: Manufacturer comes to your house and 'fixes' your ECU while you're asleep Step 3: Complain when car's ECU does not run engine

So the manufacturer is not allowed to make everyone's ECU better because you decided to replace your engine with an older model?

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#33
post #17

Earlier quoted context omitted.

You can do whatever you want to it! But would you expect an NVidia graphics card to work with AMD drivers? The controller isn't the one the drivers were written for, so it breaks. Not surprising.

But it did work before. This would be like your older NVidia graphics card never working again because of the latest Windows 10 update.

Does Nvidia have an obligation to make AMD graphics cards work if they happened to have worked with some version, at some point in time?

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#34
post #8

Earlier quoted context omitted.

It was not done intentionally. They simply don't QA their releases on repaired phones (because why would they?). The touchscreens in question highly likely use an older touchscreen controller from a previous iPhone. These controllers don't support certain commands that evidently they are now using. As far as the lightning connectors go, that WAS done intentionally. The third party lightning connectors generally don't…

> very specific charging protocol designed to prevent metal migration between the pins and the pads on the connector This is 100% bullshit.

This is 100% not bullshit.

https://patents.google.com/patent/US20170272058A1/ https://patents.google.com/patent/US20170124010A1/

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#35
post #20

Earlier quoted context omitted.

>(because why would they?) Because a company understands their product in the field and cares about what effect a change might have. Now is that cost justified? arguably no.

It'd be pretty hard for them to know though. They'd have to reverse engineer (the irony isn't lost on me) every variation of third party screen/touchscreen controller. What happens if some feature isn't available on a third party screen? Either they don't implement the feature at all or third party screens are now worse off and we'll have a headline "Apple cripples third party repairs!".

This is precisely the kind of stuff that Microsoft is famous for, and it is entirely possible. Heck, third party hardware is what made PCs great. I think, however, that there is a difference in customer base; Microsoft caters to businesses, Apple to consumers.

When Microsoft breaks a third party app/device with a Windows Service Pack, Microsoft needs to fix this otherwise their customers get angry. When Apple breaks a third party app, they require the customer or third party app provider to fix it, because Apple is inherently a company that wants to control the whole stack and doesn’t embrace an open ecosystem.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#36
post #33

Earlier quoted context omitted.

But it did work before. This would be like your older NVidia graphics card never working again because of the latest Windows 10 update.

Does Nvidia have an obligation to make AMD graphics cards work if they happened to have worked with some version, at some point in time?

I think this analogy has gone off course a bit. But I do think a manufacturer providing automatic irreversible updates has an obligation to ensure, as best as possible, that the device continues to work with that update. If it worked yesterday, it should work tomorrow, period.

It would be perfectly reasonable to not force updates and allow users to continue with the current version forever if that keeps them running. But it's not reasonable to just break people's functional devices with an unavoidable update.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#37

Earlier quoted context omitted.

This seems closer to: 1. But new car 2. Replace broken windshield with something other than OEM 3. Complain when car refuses to start because its computer detected a non OEM windshield.

Most car windshields don't have sensors, microprocessors, driver code, etc.

I had my rain sensing windshield replaced. The insurance company refused to replace with an OEM windshield. The windshield company said it would be fine.

It was not fine. Rain sensing didn't work again for the rest of the time I owned the car.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#38
post #20

Earlier quoted context omitted.

It'd be pretty hard for them to know though. They'd have to reverse engineer (the irony isn't lost on me) every variation of third party screen/touchscreen controller. What happens if some feature isn't available on a third party screen? Either they don't implement the feature at all or third party screens are now worse off and we'll have a headline "Apple cripples third party repairs!".

This is precisely the kind of stuff that Microsoft is famous for, and it is entirely possible. Heck, third party hardware is what made PCs great. I think, however, that there is a difference in customer base; Microsoft caters to businesses, Apple to consumers. When Microsoft breaks a third party app/device with a Windows Service Pack, Microsoft needs to fix this otherwise their customers get angry. When Apple breaks…

There's a major difference here: a 3rd party computer part drawing 5% more current than expected probably won't cause issues (There are however many of cases where they do...) whereas a component drawing 5% more current on a phone may cause a shutdown.

Re: iOS 11.3 update breaks iPhone 8 devices with third party-repaired screens

#39
post #8

Apple, I get it. I get why you do it. But seriously, this retroactive punishing of prior 3rd-party purchases is asinine. I had purchased multiple lightning cables from Anker (a very reputable brand), and had one of the iOS 11.x updates basically render them useless. Apple's product support is not fast enough, nor pervasive enough (to say nothing of cheap enough), to justify this behavior. Edited for clarity

It was not done intentionally. They simply don't QA their releases on repaired phones (because why would they?). The touchscreens in question highly likely use an older touchscreen controller from a previous iPhone. These controllers don't support certain commands that evidently they are now using. As far as the lightning connectors go, that WAS done intentionally. The third party lightning connectors generally don't…

They probably can (and I guess rather easily) test whether the touchscreen is or not from Apple and at least let the ungood ones work as before (I am sure this is pretty easy to do: just keep the old controller), issuing a warning (not that Apple is short on these) to the user: "your screen may malfunction or may be insecure. If you had it repaired outside the Apple network, we remind you that it is not covered by our guarantee".

I am pretty sure this is easy, cheap and honest.

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