Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Stripe Billing

stripe.com

Post reply on HN
Print view View original

121–130 of 364 posts

Re: Stripe Billing

#121

Post by pg_bot »

tarstarr wrote: post #101
pg_bot wrote: post #84

This is extremely disappointing. For my business this means an additional 0.4%-0.7% fee added onto a service I currently use for free justified by features that I cannot use for compliance purposes. This new invoicing process does not qualify as an exempt financial service for a covered entity. (see subsection 1179 of HIPAA) So unless they are now willing to sign a business associates agreement I just got a price hik…

(PM from Stripe) If you're an existing user, there's no extra fees, even if you are past the $1M lifetime threshold. For existing Stripe Subscriptions users, Stripe Billing is included in your current price. (You should have received an email about this earlier today, but you can always ping me (tara@stripe.com))

Tara as a forewarning gmail marked your message as spam in my inbox. I would expect a lot of people to have the same experience. Second the messaging is not clear if you are indeed offering a grandfather clause for existing customers you need to state that clearly. Using the term "included" is ambiguous and I interpreted it in the same manner as a tip being included on a check. (meaning we've already added it, not that we didn't charge you)

Re: Stripe Billing

#122

Post by laverick »

acabal wrote: post #61

Yikes, I've been using Stripe subscriptions happily for a few years and now I'm upset to see they're going to be charging a fee. It's unclear if the fee starts at $1MM total revenue or $1MM/year. $1MM/total would hurt a lot of the small lifestyle businesses for no gain in service--we already had subscriptions built in to the cost and we don't need invoicing or any of the other new-fangled stuff :( Paypal has free rec…

No thanks. When that "random freezing" happens your entire subscription business model is at PayPal's mercy.

Re: Stripe Billing

#123

Post by sjs382 »

pc wrote: post #117
sjs382 wrote: post #116

Earlier quoted context omitted.

This comment needs to be stuck to the top of this thread—the thread has already got out of hand wrt/ the confusion on how this affects current customers. Thanks for clearing up the communication on this! I've been a happy Stripe user for years, now!

Yeah, we messed up in not having this be clearer. Apologies!

No, thank you for getting in front of this, clarifying your messaging, and responding to questions as quickly and actively as you have!

Stuff like this is part of the reason I love Stripe so much.

Re: Stripe Billing

#124

Post by lioeters »

lossolo wrote: post #40

Can anyone explain me why Stripe is so hyped on HN ? It's the most expensive card processing service I know. I am using one where I pay 1.9% for all my clients and another for EU clients where I pay only 1.7%. I don't see anything in their offer that is worth paying additional 1.2% of my business to card payment processor.

"another for EU clients where I pay only 1.7%"

May I ask which payment processor you're using in the EU?

Re: Stripe Billing

#125

Post by GordonS »

tarstarr wrote: post #95
foobarbazetc wrote: post #86

Earlier quoted context omitted.

No one on our team has received this email. Also I don’t know if this is on purpose but you’re not answering the question people are actually asking: what if you’re an existing user and you hit $1M... then what? Yesterday: 0% extra Today: 0.4% extra Right?

(PM from Stripe) If you're an existing user, there's no extra fees, even if you are past the $1M threshold. For existing Stripe Subscriptions users, Stripe Billing is included in your current price. (You should have received an email about this earlier today)

Hi, another Stripe customer here who hasn't received an email from Stripe about this, and has found all of this highly confusing! I'm in the UK, if it makes any difference.

Re: Stripe Billing

#126

Post by throwawayf9axI »

tarstarr wrote: post #67
digitalbase wrote: post #29

Earlier quoted context omitted.

@tarstarr can you email invoices? Also do you have multi currency subscriptions? Or do i need to create a pro_monthly_euro, expert_yearly_dollar subscription ?

Hey! Yes you can email invoices to your users (finally!) We heard that feature request so many times. :) Re: multicurrency subs -- we thought about this quite a bit. At the moment you'd need to create a plan per currency, with our reasoning being that you'd want to control the FX rates on your own (and setting a price internationally is a very intentional decision.) That said, how can we make this easier? This launch…

Would be great if the "Pay in Full" button on the invoices used the same color that is set under Business Settings > Customer Emails > Customize Design.

Re: Stripe Billing

#127

Post by aantix »

welder wrote: post #65
brianwawok wrote: post #7

I see a new 0.4% to 0.7% fee, that is enough to make me start shopping competitors on Monday. The stripe processing fee is already high. It seems that all I get is some hosted invoice stuff.. which I could build in a weekend and not have to pay a fee on? Thinking about it, a medium sized SaaS company billing 15 million a year. 14,000,000 *.004 = 56k a year? For the same product they already had? Obviously it is cool…

Looks like Stripe Payments (the minimum you need to process credit card payments) is still 2.9% + 30¢ per transaction, for existing Stripe recurring billing users. For any new projects I'll be using Braintree for recurring billing. Edit: the fee increase is only after $1M in revenue so still makes sense to use Stripe in a project's early stages.

Isn't that the same as BrainTree's pricing? https://www.braintreepayments.com/braintree-pricing

Re: Stripe Billing

#128

Post by izzygomez »

tschwimmer wrote: post #97
TheSoftwareGuy wrote: post #24

>We're also introducing a new feature: smart retry logic. It’s powered by the same machine learning infrastructure behind Stripe Radar. Our algorithms train on data across the billions of payments in the Stripe network to predict the right way to retry failed payments. As someone who is completely oblivious to how payments work behind the scenes (for the most part) could someone please explain how this became necessa…

I used to work on billing and a bit of payments stuff for a large SaaS company, so I have some experience with this. When you charge a credit or debit card, send a bunch of messages that end up going to an organization called a payment processor. Payment processors do stuff like make sure your account has enough money/remaining credit and also have fraud checks and other security features. Sometimes, the payment proc…

Woah, TIL. Thanks for the comprehensive response, tschwimmer.

Re: Stripe Billing

#129

Post by lossolo »

cristinacordova wrote: post #99
lossolo wrote: post #40

Can anyone explain me why Stripe is so hyped on HN ? It's the most expensive card processing service I know. I am using one where I pay 1.9% for all my clients and another for EU clients where I pay only 1.7%. I don't see anything in their offer that is worth paying additional 1.2% of my business to card payment processor.

(Stripe here) Stripe's pricing varies depending on the country you're doing business from. If useful, you can see our pricing for businesses in the UK here, which starts at 1.4% + 20p for European cards: https://stripe.com/gb/pricing

I am not from UK but I live in EU. I can't use Stripe at all:

"Once Stripe is supported in your country, you’ll be able to accept payments from customers anywhere in the world."

Re: Stripe Billing

#130

Post by Meekro »

pc wrote: post #102

Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…

> For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same price.

The email that existing customers received was ambiguous on this point. It said this: "Since you used Stripe Subscriptions in the past year, the Stripe Billing Starter plan is included in your current pricing."

Many existing customers that rely on basic subscriptions probably think their rates are about to go up. Maybe you guys need a follow-up email to explain that they're not?

Post reply on HN