Earlier quoted context omitted.
No extra fees for the first million, or no extra fees period?
Period!
Dude.. you need to communicate this better to existing customers and preferably not on HN.
Stripe Billing
111–120 of 364 posts
Re: Stripe Billing
#112Yikes, I've been using Stripe subscriptions happily for a few years and now I'm upset to see they're going to be charging a fee. It's unclear if the fee starts at $1MM total revenue or $1MM/year. $1MM/total would hurt a lot of the small lifestyle businesses for no gain in service--we already had subscriptions built in to the cost and we don't need invoicing or any of the other new-fangled stuff :( Paypal has free rec…
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Re: Stripe Billing
#113Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…
Does "existing customers" mean someone (like me) who has a Stripe account set up, but who hasn't (yet) started accepting payments? Am I grandfathered in?
Re: Stripe Billing
#114Somewhat off-topic question, but how do others handle the need to create an invoice that corresponds to a Stripe charge? We've been using Stripe Subscriptions (I guess, now Stripe Billing) to auto-charge customers, and we separately define recurring invoices in QuickBooks Online. It's a clumsy process, but I'm assuming all Stripes Billing users have to solve it. Is there a better way to handle?
Re: Stripe Billing
#115Earlier quoted context omitted.
Yeah, but the Starter Plan starts charging an additional fee after $1MM (yearly? total?) revenue. So it's not grandfathering in at all, we just get shunted to the temporarily-free plan that everyone else has to start on. Edit: Since my posting this Stripe has clarified that existing customers get the Starter package at no further cost, we we are grandfathered in.
(PM from Stripe) If you're an existing user of Stripe Subscriptions, you get Stripe Billing features included in your current price. (To be clear, there's no extra fees for existing users.)
I have a Stripe account with several sub-accounts (different apps). If I create an additional sub-account, will it be subject to the new fees?
Re: Stripe Billing
#116Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…
This comment needs to be stuck to the top of this thread—the thread has already got out of hand wrt/ the confusion on how this affects current customers.
Thanks for clearing up the communication on this! I've been a happy Stripe user for years, now!
Re: Stripe Billing
#117Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…
This comment needs to be stuck to the top of this thread—the thread has already got out of hand wrt/ the confusion on how this affects current customers. Thanks for clearing up the communication on this! I've been a happy Stripe user for years, now!
Yeah, we messed up in not having this be clearer. Apologies!
Re: Stripe Billing
#118I see a new 0.4% to 0.7% fee, that is enough to make me start shopping competitors on Monday. The stripe processing fee is already high. It seems that all I get is some hosted invoice stuff.. which I could build in a weekend and not have to pay a fee on? Thinking about it, a medium sized SaaS company billing 15 million a year. 14,000,000 *.004 = 56k a year? For the same product they already had? Obviously it is cool…
"build in a weekend"
Re: Stripe Billing
#119Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…
Does "existing customers" mean someone (like me) who has a Stripe account set up, but who hasn't (yet) started accepting payments? Am I grandfathered in?
We'll make sure you're taken care of here. (If you're just running test subscription charges right now, you're still grandfathered. You can ping me any time if you have questions.)
Re: Stripe Billing
#120Stripe cofounder here. For anyone wondering about pricing, here's our approach. - For new Stripe customers, this is free up to the first (lifetime) $1M of payments. - For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same…
Does "existing customers" mean someone (like me) who has a Stripe account set up, but who hasn't (yet) started accepting payments? Am I grandfathered in?
The email sent by Stripe says "Since you used Stripe Subscriptions in the past year, the Stripe Billing Starter plan is included in your current pricing."
So... based on that, it seems that "existing customers" means "customers that have actually used the product we're replacing".
I think we'd all appreciate a confirmation or clarification, though. :)