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Stripe Billing

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Re: Stripe Billing

#101

Post by tarstarr »

pg_bot wrote: post #84

This is extremely disappointing. For my business this means an additional 0.4%-0.7% fee added onto a service I currently use for free justified by features that I cannot use for compliance purposes. This new invoicing process does not qualify as an exempt financial service for a covered entity. (see subsection 1179 of HIPAA) So unless they are now willing to sign a business associates agreement I just got a price hik…

(PM from Stripe) If you're an existing user, there's no extra fees, even if you are past the $1M lifetime threshold. For existing Stripe Subscriptions users, Stripe Billing is included in your current price. (You should have received an email about this earlier today, but you can always ping me (tara@stripe.com))

Re: Stripe Billing

#102

Post by pc »

Stripe cofounder here.

For anyone wondering about pricing, here's our approach.

- For new Stripe customers, this is free up to the first (lifetime) $1M of payments.

- For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same price.

- What we've seen over Stripe's history is that customers handling large amounts of revenue have been forced to pay substantial amounts for expensive third-party systems. So, we've decided to build something that we think will be better and cheaper -- and that will, over time, increase the net revenue of businesses built on Stripe.

I'm sorry about any confusion in our communication around this!

Re: Stripe Billing

#103

Post by aeharding »

tarstarr wrote: post #94
foobarbazetc wrote: post #80

Earlier quoted context omitted.

Everyone is on the starter plan though. That makes no sense.

(PM from Stripe) If you're an existing user, there's no extra fees, even if you are past the $1M threshold. For existing Stripe Subscriptions users, Stripe Billing is included in your current price. (You should have received an email about this earlier today)

This was very unclear from the email. Here's what I got:

> Since you used Stripe Subscriptions in the past year, the Stripe Billing Starter plan is included in your current pricing.

Which implies you're opted into the Starter Plan with the regular 1+mil fees.

Re: Stripe Billing

#104

Post by tarstarr »

nhangen wrote: post #82
acabal wrote: post #61

Yikes, I've been using Stripe subscriptions happily for a few years and now I'm upset to see they're going to be charging a fee. It's unclear if the fee starts at $1MM total revenue or $1MM/year. $1MM/total would hurt a lot of the small lifestyle businesses for no gain in service--we already had subscriptions built in to the cost and we don't need invoicing or any of the other new-fangled stuff :( Paypal has free rec…

Also take notice that there is a charge of $1 per invoice when you send more than 2,000 per year. That's crazy!

(PM at stripe here) This is $1 per one time invoice (an emailed invoice you send to users via the Stripe dashboard) rather than recurring invoices. If you're sending thousands of subscriptions invoices, you will not get charged this fee.

Re: Stripe Billing

#106

Post by pc »

rectang wrote: post #91
tarstarr wrote: post #83

Earlier quoted context omitted.

(PM from Stripe) If you're an existing user of Stripe Subscriptions, you get Stripe Billing features included in your current price. (To be clear, there's no extra fees for existing users.)

No extra fees for the first million, or no extra fees period?

Period!

Re: Stripe Billing

#107

Post by amelius »

tarstarr wrote: post #18
mythz wrote: post #9

Just received an Email saying this "replaces Stripe Subscriptions", what does that mean exactly? e.g. what happens with our existing Customers and their active subscriptions? IMO this is a poor communication and confusing announcement with lots of open/unanswered questions for existing Customers, which is unlike what I've come to expect from Stripe.

(PM for Stripe Billing here!) If you’re an existing user of Stripe Subscriptions, you can continue as you were! Your existing integration will still work as before and your customers won’t be impacted. That said, you’ll also get access to all of the new tools as well -- would love for you to try them (and see if it improves your experience!) If you go to the Dashboard, we walk you through what changed in detail -- le…

> If you’re an existing user of Stripe Subscriptions, you can continue as you were!

But what if I'm an existing user, and about to start a new business? Honestly, this sucks.

Re: Stripe Billing

#108

Post by sjs382 »

tarstarr wrote: post #94
foobarbazetc wrote: post #80

Earlier quoted context omitted.

Everyone is on the starter plan though. That makes no sense.

(PM from Stripe) If you're an existing user, there's no extra fees, even if you are past the $1M threshold. For existing Stripe Subscriptions users, Stripe Billing is included in your current price. (You should have received an email about this earlier today)

This is great news.

The initial communication left some room for clarity, which really had me confused in the same way as others in this thread. Really outside of the norm for Stripe, who's communication is usually very clear.

Re: Stripe Billing

#109

Post by pokoleo »

thedangler wrote: post #51

Sweet another service I can't use because I'm Canadian, but wont get access to their Atlas program because I don't qualify. I'll have to take another approach.

(I work at Stripe and am also Canadian!) It looks like you might have applied for Stripe Atlas when we were in a small private beta and we’ve greatly expanded the businesses we can support. Please feel free to apply to Atlas again, or you can email me us at atlas@stripe.com.

Re: Stripe Billing

#110

Post by [deleted] »

tarstarr wrote: post #62
nhangen wrote: post #33

Earlier quoted context omitted.

But fees will change right?

tl;dr there's no change to pricing for existing users. There's a note on pricing in the email to existing users (but let us know if you have any questions!)

[deleted]
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