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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#821

Post by SomeHacker44 »

hateduser2 wrote: post #815
SomeHacker44 wrote: post #803

I have an iPhone 6 Plus running iOS 10.3.x. I wish they would put a new 10.3 version with the new battery code out. I have every intention of not using iOS 11 due to feature changes that don't work well for me (like the control center wifi/Bluetooth silliness). Won't happen, though - this is Apple. I am afraid of ever breaking this phone because it is my understanding a restore from backup forces an update to the lat…

Are you sure that iOS 11 is as bad as you say? I use it on a 7 and have no problems. maybe you just like to hate Apple, Silicon Valley, or change?

I am certain. I like the way iOS 10 works and don't want to learn different ways of doing things, and be unable to turn off (really turn off) WiFi/Bluetooth quickly. (I'm a pilot, these things are important.)

I like the way macOS 10.12 works (I prefer 10.8, but whatever). At least Apple provides security and patch updates to 10.12 and I can stay on it for several years until they put out another version I either need to upgrade to (for third party reasons) or want to.

Apple does not allow me to stay on iOS 10. I have no option to upgrade to 10.3.4 - they won't put out a 10.3.4 even. No, the only option is 11.

If 10 is working for me, why am I forced to move to 11?

This is very anti-consumer of Apple.

Re: A Message to Our Customers about iPhone Batteries and Performance

#822

Post by hateduser2 »

SomeHacker44 wrote: post #821
hateduser2 wrote: post #815

Earlier quoted context omitted.

Are you sure that iOS 11 is as bad as you say? I use it on a 7 and have no problems. maybe you just like to hate Apple, Silicon Valley, or change?

I am certain. I like the way iOS 10 works and don't want to learn different ways of doing things, and be unable to turn off (really turn off) WiFi/Bluetooth quickly. (I'm a pilot, these things are important.) I like the way macOS 10.12 works (I prefer 10.8, but whatever). At least Apple provides security and patch updates to 10.12 and I can stay on it for several years until they put out another version I either need…

This is indirectly pro consumer of Apple. This means they can engineer for the current gen. Everyone on all platforms should only be served the latest and greatest!

Re: A Message to Our Customers about iPhone Batteries and Performance

#823

Post by macintux »

newscracker wrote: post #800
macintux wrote: post #778

Earlier quoted context omitted.

Define "full reset". Did you wipe and re-install via iTunes? I seem to recall reading recently that can make a big difference.

Maybe it's from this link on Daring Fireball? [1] A wipe and reinstall via iTunes is also an extremely painful process. Since the ability to transfer apps from iOS to iTunes was removed long ago (for reasons — like App Thinning — that don't make any sense to me), once the reinstall and restore of the data (alone) from iTunes is done, one would have to wait a long time for all the apps to download via WiFi from the Ap…

Yep, thanks.

Re: A Message to Our Customers about iPhone Batteries and Performance

#824

Post by macintux »

mtone wrote: post #801
macintux wrote: post #778

Earlier quoted context omitted.

Define "full reset". Did you wipe and re-install via iTunes? I seem to recall reading recently that can make a big difference.

No, reset from ios. I'm not aware of a difference with doing it from iTunes, either way you get an empty ios that first asks you the os language you want.

I would give it a try. A reinstall of the OS is more thorough than wiping the data from it.

http://mglenn.com/blog/2017/12/22/apples-bungled-battery-fea...

Re: A Message to Our Customers about iPhone Batteries and Performance

#825

Post by TheCoelacanth »

hateduser2 wrote: post #811
baby wrote: post #785

> A chemically aged battery also becomes less capable of delivering peak energy loads, especially in a low state of charge, which may result in a device unexpectedly shutting itself down in some situations. I think the people in the Silicon Valley need to take a step back and understand that people in the rest of the world don't change phone every year. If a phone become unusable because of its battery (according to…

That’s not actually true. That’s androids Demo, not apples.

There are tons of people who buy used Apple hardware because they can't afford to buy it new. If anything, Apple hardware is probably used for longer than Android phones. People who want a cheap Android phone will just buy a new low-end phone instead of a used flagship phone. People who want a cheap iPhone have to buy a used phone because there are no low-end Apple phones.

Re: A Message to Our Customers about iPhone Batteries and Performance

#826

Post by murjinsee »

tschwimmer wrote: post #111

I think this is a good response, and I think a lot of the outrage over this issue is overblown. At the end of the day there's a fundamental tradeoff that Apple needs to make on behalf of their customers: performance or stability. They chose stability, and I think they have a convincing argument as to why: "It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of ou…

I don't know any good reason for them not to make ast2 and the battery health check available directly, other than to promote sales and additional door swings at their retail locations.

I've always hated how opaque iOS is; Android allows wayyyy more insight into data/battery stats, and most Android phones (unless carrier locks them down) allow the user to dial a #code to test most features.

Hopefully, Apple will change their tune going forward.

Re: A Message to Our Customers about iPhone Batteries and Performance

#827

Post by uw_rob »

dilap wrote: post #262
cornholio wrote: post #148

Earlier quoted context omitted.

> I think Apple's response here is great. I have bought a device of a certain performance, fully expecting that the battery will degrade and hold a smaller and smaller charge, but NOT expecting the performance of the device to suffer. I was given absolutely no warning that, come a certain age or use-pattern, the performance of the device will degrade. Apple went behind my back and installed software that prevented de…

right, i agree! original behavior was shitty, but their response is good. their response is - an apology - a promise to update the software so you know when you're getting throttled - cheap battery replacements i think that's pretty solid.

I don't think the response is good enough.

- They make no promise of the target lifespan of their devices. It appears that their internal culture believes that devices that last only 1 year is acceptable. They do not say if they want to deviate from this.

- No transparency on the expected battery degradation and performance impact over time.

Re: A Message to Our Customers about iPhone Batteries and Performance

#828

Post by codetwelve »

virgilp wrote: post #816
marklyon wrote: post #73

My wife’s 6+ was incredibly slow after the iOS upgrade. My 6+ drained the battery incredibly quickly. I was told that upgrading the iOS would fix that problem [0]; it didn’t. Instead it slowed my phone to the point of being unusable. If I’d have known replacing the battery would have fixed both of them, I’d have done that. Instead, I stupidly bought two new, very expensive phones. Since we were already locked into th…

> Since we were already locked into the Apple ecosystem How is that a thing? Media - you should be able to move. And how much do the apps that you actually use cost? You could apparently afford 2 new Apple phones... you can't be truly locked in

Being locked into the Apple ecosystem is mainly because:

1) Important historical data you can't move out - like iMessages

2) Apple Music - Your curated playlist is just that without actual songs (Of course you can recreate and start from scratch here)

3) Apps/Games - Specifically where the account is tied to your apple account and you have ample progress be it in app purchases or unlocking features on apps (which can really add up)

4) Your family - My entire family, wife, parents, sisters, neices/nephews and brother in law are all on iPhone and we all share the same Apple family plan for music and purchases. We also share location information so we know where each other is at once - This is done through Apple's find friends app.

#4 is the most important one. Because the habit of many individuals has to be changed in order for me to get out. Which is not impossible but it's just a lot of work (teaching my senior parents android? not worth it imo). And this also comes back to having our group messages in iMessage and my family loves going back to reference something or look at pictures we send each other.

Re: A Message to Our Customers about iPhone Batteries and Performance

#829

Post by raverbashing »

mmjaa wrote: post #820
raverbashing wrote: post #817

Earlier quoted context omitted.

> Its a perfectly reasonable function of the operating system to tell the user that their battery is end-of-life and it should be replaced. Agreed > for this unacceptable, anti-customer behaviour There are two choices (besides warning the user): either you make the phone use less electricity (slowing down the CPU, dimming the screen, etc) or you let it shutdown unexpectedly and without warning. The pro-customer behav…

Pro-customer would be: 1. Measure the battery, see that it is not optimal. 2. Tell the user: "your system has been slowed down due to non-optimal battery performance. Please replace the battery as soon as possible." 3. Let the user replace the battery. Instead, this phenomenon is being exploited to prompt people into dumping the old phone and upgrade to the new one.

As I said, I don't disagree with warning the user

> There are two choices (besides warning the user): either you make the phone use less electricity (slowing down the CPU, dimming the screen, etc) or you let it shutdown unexpectedly and without warning.

> The pro-customer behaviour is the first one

Re: A Message to Our Customers about iPhone Batteries and Performance

#830

Post by raverbashing »

codegladiator wrote: post #721
raverbashing wrote: post #713

Earlier quoted context omitted.

Incorrect I had the same problem with a user-replaceable phone battery It took me a while to realize it was the battery to blame. Yes, replacing it was easier, but you need to identify the problem first

What do you mean Incorrect? >> but you need to identify the problem first Apparently apple had identified the problem first and they choose to put non user-replaceable batteries. Plus why does my 4 years old Oppo android phone is not suffering from this battery issue ? Does apple use inferior batteries ?

> Plus why does my 4 years old Oppo android phone is not suffering from this battery issue ?

Slower processor/smaller overall consumption, possibly. Living in a place without temperature extremes (especially cold) helps

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