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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#291

Post by niuzeta »

reaperducer wrote: post #107
marklyon wrote: post #73

My wife’s 6+ was incredibly slow after the iOS upgrade. My 6+ drained the battery incredibly quickly. I was told that upgrading the iOS would fix that problem [0]; it didn’t. Instead it slowed my phone to the point of being unusable. If I’d have known replacing the battery would have fixed both of them, I’d have done that. Instead, I stupidly bought two new, very expensive phones. Since we were already locked into th…

> This does nothing to compensate or win back the trust of customers like me. What is it that you want Apple to do to make you personally feel better?

There's nothing that Apple can do here; trust is hard earned and easily lost. Apple just lost however much of trust the grandparent had accumulated over the years.

Trustworthiness aside, Apple as a hardware company has made many questionable choices that makes me rethink purchasing their hardware. (headphone jack and the touch bar being the most egregious) I don't think I'll be getting the next macbook if these don't get addressed.

Re: A Message to Our Customers about iPhone Batteries and Performance

#292

Post by yoodenvranx »

hk__2 wrote: post #274
yoodenvranx wrote: post #227

Earlier quoted context omitted.

> It's literally the opposite of planned obsolescence Having a too small battery is the exact definition of planned obsolescence! If they hadn't tried to make the phones as small as possible and used a battery with 20% more capacity the problems would not be as severe.

> Having a too small battery is the exact definition of planned obsolescence! That’s not true. Having a too-small battery on purpose is planned obsolescence. Having a small battery (what does "too small" means? Compared to what?) has nothing to do with that. That’s the purpose of "planned" in "planned obsolescence".

> what does "too small" means

If a battery has not enough capacity to carry the phone trough a whole day after 1-2 years of use then it was too small to begin with.

I have the feeling that iPhone batteries are just large enough that the phones survives a day of medium use if the phone is brand new. After 1 or 2 years the battery is so bad that it barely holds enough charge for a few hours of usage.

Re: A Message to Our Customers about iPhone Batteries and Performance

#294

Post by kodablah »

colejohnson66 wrote: post #277
kodablah wrote: post #255

Earlier quoted context omitted.

Be transparent in all of these surreptitious actions henceforth. Give more power to users to make their own decisions about browser, battery, OS, etc. But they won't. So I guess the answer to your question is to change the type of people that they are, which is an unrealistic request of course.

> Give more power to users to make their own decisions about browser, battery, OS, etc. But they won't. To be fair: what do you expect from Apple? Power to the power users? Because that’s not happening.

I don't expect it and I know it's not happening. I was just answering what they could do to make some personally feel better as was originally asked.

Re: A Message to Our Customers about iPhone Batteries and Performance

#295

Post by TaylorAlexander »

djsumdog wrote: post #195
jmull wrote: post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release.…

Agreed. It’s also a waste of human labor to throw away devices when they could still be made useful with some simple repairs. To go further, it is wasteful to design hardware to be disposable rather than repairable and reusable.

People with jobs I wouldn’t want to do work very hard to bring us these devices, and the earth gives up resources to mine, transport, and shape the materials. Throwing things away when they could last 5-10x as long consumes our precious resources and wastes our collective capital.

Finally I’ll say that a lack of open software support contributes to this. If I could flash alpine linux on an old iPhone, Nexus, or Samsung, I could find great uses for the old hardware. Such a project is now underway (Alpine linux for Mobile), but mobile devices are still a morass of unpatchable secret binaries with glaring security holes.

I know we can better use our resources than to throw a two or three year old flagship phone in the trash or let it waste away in an old drawer, but it will take us demanding more of manufacturers and calling them out for their waste before they take action on it.

Re: A Message to Our Customers about iPhone Batteries and Performance

#296

Post by taspeotis »

stalf wrote: post #275

Trying to raise awareness to the fact that Apple's battery letter is only available on the american store. We in Brazil already experience absurd prices (a battery replacements costs R$ 449,00, equivalent to US$ 136,41), but I doubt will see equivalent reductions...

The article does mention price reductions “starting in late January and available worldwide through December 2018.“

Re: A Message to Our Customers about iPhone Batteries and Performance

#297

Post by kleptco »

wodenokoto wrote: post #196
jhack wrote: post #172

Earlier quoted context omitted.

> It took too much trouble and too long for it to happen, but Apple is stepping up and doing the right thing. The right thing would have been for Apple to either stop this behaviour or give users the option (retain performance or retain battery life). They're doing neither.

So the right thing is to have phones crash as the battery age? This is not a question about battery life in terms of how many hours the phone can run. This is a question about the phones ability to draw high amounts of power for short intervals.

The right thing is that people who replaced their deliberately slowed down iPhones with new iPhones because of their ignorance about what Apple had done, should have an appropriate remedy not contained in this "we're sorry if you didn't understand that we care a lot about you" press release. It doesn't matter anyway, even though millions of similar batteries in Android phones apparently didn't require a similar secret performance degradation, we are still a long way from reaching the depths that Apple can go to before Apple fans will seriously consider an alternative.

Re: A Message to Our Customers about iPhone Batteries and Performance

#299

Post by lostlogin »

mtgx wrote: post #188
unethical_ban wrote: post #151

Earlier quoted context omitted.

Probably having tons of photos, contacts, email and whatnot in the apple cloud instead of Google or Amazon or local.

That's relatively trivial to switch. If anything it would be the ecosystem of purchased applications that you still intend to use . Other than that, nothing should really keep you "locked-in" on iOS. Not even iMessage. You can use WhatsApp or FB Messenger with friends or family. It's not a big deal.

Facebook - really?
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