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Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

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Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#61
post #45
post #41

Earlier quoted context omitted.

Thanks for the story, in fact, looking back, I feel quite foolish to ask too much information in one go :D The gist of the story is very interesting, but in our current scenario I don' really have a way to reach the folks who dropped off, that's why I came to HN. I'll be exploring the other points you noted, and work on them.

The forty people who signed up surely put in some contact information?

Yes, but tons of other people dropped without any information.

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#62
post #58
post #53

Is your signup form felt like phishing? Its title is "SievePRO Onboarding (copy)" and it asks for all credit card details rather than forwarding to some payment gateway.

It's embedded in the typeform.

You are giving other people websites yet you cannot build your own form?

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#63
post #60

I'm a possible customer for this. And wouldn't give you a cent because I don't believe you can do what you promise after looking at your landing page. I need to see demos, I need to see real customers with quotes of praise and links to their websites. Give it away for free for 5 people, while building a clickable demo account that doesn't require a login, and make a youtube video to show more about your team and how…

Noted, we are working on this as we speak. Here is a quick video (raw) if you are intrigued https://www.youtube.com/watch?v=l7wAeenBe-c

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#64

To me, it is the product... You’ve essentially taken a bunch of things that are already free, bundled them together, and charged a steep price. * Your NDA could be replaced with a simple Google search * There are plenty of ways to throw together a quick, pro looking website. * Scheduling calls is done over email, and gmail and outlook already add appointments to your calendars. * Chat assistant can be replaced with T…

I don't think so. All of the things you explained below takes at least a week in real life to complete. To and fro emails to get the requirement right, using DocuSign to sign NDAs, then setting up a call. While with Sieve PRO all of this happens right away.

About equity, we've already raised an angel round, so I think it creates some value, but now I think we need to convey this better to the audience.

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#65

In short: you ask too much to the user before having offered one single thing to him. It's a classic inversion The user has to do the effort of giving personal data, of giving highly private data (credit card), before you have offered anything. Something else: seeing "12% finished" on bottom makes the think: omg it's going to be longgggg...

Got it :) working on a new onboarding flow.

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#66

There is not a single sign a product actually exist. Only a "pay here" button. Give people a free trail or something. I would never pay for software without getting to try it first.

Working on the feedback right now. FYI https://www.youtube.com/watch?v=l7wAeenBe-c

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#67

Emperor Akbar, on a whim, once asked his minister Birbal to find him ten fools. You can get the gist here (Source: http://folklore.usc.edu/?p=24202 ). Birbal stumbled across the third fool while the latter was looking for something at night. The guy was looking under a streetlamp and couldn't seem to find whatever he was looking for. Birbal asked him what he was looking for so frantically. He explained that he lost h…

What's the beef with Typeform? It is a slick service, award winning, very well thought out and designed. With Zapier it integrates to over 500+ apps downstream including Invoice Ninja (another amazing service integrated with 40 payment vendors). A happy customer for one year. Would appreciate your take on it.

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#68
post #59

Earlier quoted context omitted.

how many people signed up so far? and is this Elite 100 program still valid? even with the new subscription structure?

We've pulled the program at the moment.

First of all, asking for help everywhere is awesome, as humility is the key to take the right steps to fix a problem.

If you cannot talk to those who did not sign up or like the offers, then you need to take to people who have extreme pains in using sites like freelance.com or upworks.com these sites have crazy traffic but until today they have not resolved key issues for freeelancers or seekers of freelance talents.I must add, they are SUPER hubs for Freelancers as they are the status quo but key values are missing.

I saw your site and I love your approach but you must refine the big uppercut punches that will make any free lancer on your site standout and choose your platform.

I suffered a big deal of problems when sourcing freelancers from freelance.com, upworks.com and many more. I found many others suffer the same thing.

I love to help you to share my stories and help you refine where is the real true value lies for a customer that wants top talent. If you like to plan a short power call soon let me know. I will drop my email in your Freshchat with attention to cod3boy!

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#69
post #25

Typeform is fine. I don't think it's your problem here. I'd simplify the signup form to just take the absolute MINIMUM you need which is just: 1. Email 2. Password If a user's willing to give that they're probably willing to give more but you've gotta hook them in the app first. After signup the user should go straight into the app. You can prevent them from doing anything that costs you money until they've verified…

Noted, working on the trail :)

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#70

It's really hard to tell if this product is any good: - There is no way to try out the product before actually buying it. - There are no examples of existing profiles to check out.

Working on this, thanks. Here is a quick raw video btw https://www.youtube.com/watch?v=l7wAeenBe-c here is a quick demo profile btw https://bighead.sievehq.com/
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