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I bought a Switch from Nintendo and they threatened me with legal action

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Re: I bought a Switch from Nintendo and they threatened me with legal action

#281

Post by squeaky-clean »

petercooper wrote: post #27
stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.

I have years of free Prime because my 2 day orders never come in 2 days. At least they give you something when they mess up, but they do mess up a lot.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#282

Post by [deleted] »

grecy wrote: post #124
apostacy wrote: post #75

Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…

> That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for them......If you truly have a guilty conscience, then just throw the extra package out, because it is abandoned property. Do you really want to live in a world where everyone does this? Imagine you are a small start-up where every penny counts and make the odd mistake here and there and people take advantage of that, dest…

[deleted]

Re: I bought a Switch from Nintendo and they threatened me with legal action

#283

Post by [deleted] »

EpicEng wrote: post #278
apostacy wrote: post #88

Earlier quoted context omitted.

I disagree. The company is now imposing on you for something that is absolutely not your responsibility. They have money set aside for losses like this. It sounds like Nintendo should ask the courier company to fix things, not you. In a way, he is also a victim of the courier company's bad service, except that the mistake was in his favor. And also, think about what that implies. How far are you supposed to go if the…

> I disagree. The company is now imposing on you for something that is absolutely not your responsibility Ok. What if my payment processor has an issue, through no fault of the seller, and I end up getting charged twice? Do your rules still apply? It seems unreasonable to just assume a 'screw you' attitude from the get go.

[deleted]

Re: I bought a Switch from Nintendo and they threatened me with legal action

#284

Post by baldfat »

wst_ wrote: post #137
baldfat wrote: post #97

Earlier quoted context omitted.

I live in a 130,000 person city. UPS will not drop packages off to your neighbor period, even though that is an option on the "Sorry we missed you slip." UPS will not drop package without signature. UPS took 2 weeks to deliver my replacement part for my vacuum. When I see the UPS driver I tell him UPS policy sucks and is anti-city and his response was maybe there were too many packages taken. "I've lived here for 10…

I would never allow them to leave my package at neighbors house and if they do I would write a note to the support. This is my package and I want it delivered to me. I can't understand what is the problem of rescheduling the delivery for the time that suits me the best. Or scheduling the best time in the first place. Why Japan can do this? Even Japanese Post (not only a courier) allows you to define when you'd like t…

No you have to Opt In. You write a note to leave the package at my neighbor. That is the best option for people living in cities without an Amazon Locker. My grocery store has a UPS locker system for pickup but they don't allow you to send your Amazon packages there.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#285

Post by mring33621 »

stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

Overstock.com has excellent customer service. We order a lot from them and when something arrives damaged or with missing parts, they always have handled it quickly.

(I am not affiliated with Overstock)

Re: I bought a Switch from Nintendo and they threatened me with legal action

#286

Post by baldfat »

rurban wrote: post #166
jstanley wrote: post #152

Earlier quoted context omitted.

For most people, it's more convenient to go to their neighbour and collect the package right away than it is to try and reschedule a delivery for some other time. Most people don't have hostile neighbours.

The bigger and more dense the city, the more hostile and private the neighbors. I take packages for all my 10 neighbors, they are happy with it, but we live in a civilised city and all our delivery drivers are extremely competent and nice

I have never noticed this in my life. Center City is where neighbors know each other and actually help each other out. The suburbs have always been hostile and anonymous.

I went to college in Minneapolis and I knew all my neighbors and most of the homeless people. When I visit my friends in the suburbs they have no idea who their neighbors are unless there is open hostility. Look at Senator Paul.

I just notice that their is a HUGE bias to bash cities all the time. When you live in a city you actually get to know and live with a wide diversity of people, hence the normal more liberal bias. My father inlaw almost dies inside anytime he visits us and can't ever say anything positive about the city (They live in the country in West Virginia and he is a successful contractor). He thinks everyone is on drugs and lives off of $45,000 for the Government. No one knows how much the working poor works these days and West Virginia's drug problem is 10x that of my city. It's just a anti-city bias.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#287

Post by linker3000 »

cjsuk wrote: post #160
dboreham wrote: post #155

Earlier quoted context omitted.

Unfortunately package theft is common. Our neighborhood suffered several thefts and eventually the police put fake packages with GPS trackers into the delivery boxes then waited to see where they went. They ended up in the house of the person who delivered the newspaper..

Happens here in London, UK. Amazon like to leave packages on my doorstep. Stolen every single time. To fix this they appear to have left instructions to "sling it over the back fence" or "jam it in the letterbox and destroy it".

Best note through the letterbox so far: "Package is in the recycling bin".

I'm taking it that the friendly postal person knew it wasn't one of the 'every other Wednesdays'.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#288

Post by mattmcknight »

baldfat wrote: post #97
crankylinuxuser wrote: post #44

Earlier quoted context omitted.

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

I live in a 130,000 person city. UPS will not drop packages off to your neighbor period, even though that is an option on the "Sorry we missed you slip." UPS will not drop package without signature. UPS took 2 weeks to deliver my replacement part for my vacuum. When I see the UPS driver I tell him UPS policy sucks and is anti-city and his response was maybe there were too many packages taken. "I've lived here for 10…

Does no one sign up for UPS My Choice? Very handy. I have them leave packages at the UPS store down the street from me pretty frequently, pre-sign, etc. They do all of the things they don't for you.

I think home package drop off vaults are going to grow in popularity. Getting one at my office to handle late package deliveries was really useful.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#289

Post by wbhart »

wbhart wrote: post #197
sametmax wrote: post #182

Earlier quoted context omitted.

So if my IT system messes up and sends you 10 TV, you have to pay for it or get out of your way to fix it ?

No, but you might be required to make reasonable accommodations to allow them to fix it, or minimise the cost of repairing it for them (at their expense). As I understand it, you couldn't just pick the most expensive solution and charge it to them, or obstruct every attempt they made to rectify the problem, simply because you were annoyed/inconvenienced. You may also be required to do other things to minimise the los…

Sorry, I think I misunderstood your example. I read 10 TV as 10 Teravolts, i.e. they blew up your IT infrastructure with a massive electrical surge. Obviously I also mixed up who was sending the 10 TV and who was receiving. You can safely ignore my nonsensical reply. Yes, fortunately for you, if your IT system messes up and sends 10 TV (whatever that is), they cannot just keep the 10 TV. They are required to compensate you for them/it if they want to keep them/it.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#290

Post by dmurray »

smcl wrote: post #140
nothrabannosir wrote: post #108

Earlier quoted context omitted.

Amazon lockers are the best thing since sliced bread. They put the ball back in your court to pick it up, when you have time. Removes the stress completely and makes ordering pleasant again. Keep an eye out for them, if you can.

This kinda thing is extremely good and I'm surprised it hasn't caught on in a bigger way. Many (most?) purchases are made online these days, but when you do so you have to make one of a couple of awkward choices: 1. request a delivery at work, let the receptionists at your office sign for the package and very politely thank them each time (and don't do this too often) 2. place the order to be delivered at your home a…

> request a delivery at work, let the receptionists at your office sign for the package and very politely thank them each time (and don't do this too often)

Everyone in my office does this, although we don't have a dedicated receptionist and the job normally falls to the office manager instead. It doesn't even cross my mind as a misuse of company resources. Is this something that would be considered inappropriate in other places?

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