Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

I bought a Switch from Nintendo and they threatened me with legal action

headmelted.com

Post reply on HN
Print view View original

251–260 of 381 posts

Re: I bought a Switch from Nintendo and they threatened me with legal action

#251

Post by kennydude »

cjsuk wrote: post #162
lostlogin wrote: post #127

Earlier quoted context omitted.

Wonder if we have it all wrong. If we paid for shipping on receipt there would be motivation to deliver.

In the UK we can get our money back if the goods don't make it into your hands. It's up to the seller / courier to prove otherwise although it's usually a battle arguing with them. Royal Mail delivered a £560 multimeter to the wrong address and to a signature which wasn't mine. Never saw it again. That took a nightmare battle from hell to get sorted.

Royal Mail is just terrible at doing anything it seems.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#252

Post by kennydude »

kawsper wrote: post #163
pjc50 wrote: post #132

Earlier quoted context omitted.

Amazon contract deliveries to organisations like Yodel, who you can't contact directly and have exactly the same problems with failing to deliver or chucking parcels over the fence etc.

Everytime I see my package is being delivered by Yodel I just sighs, they always find a way to fuck up an order. But to be fair, it seems like Amazon, are no longer working with Yodel, I have not seen any item I have from bought from Amazon.co.uk to be delivered by Yodel for at least two years.

Amazon just use "Amazon Logistics" which I refuse to pay for any random guy with a van to deliver stuff randomly anytime up to 10pm

Re: I bought a Switch from Nintendo and they threatened me with legal action

#253

Post by lb1lf »

wott wrote: post #236
nindalf wrote: post #213

Earlier quoted context omitted.

I'm curious, is it uncommon to have packages delivered to the mailroom at your place of work? That's what I've done for the last 4 years and I've never had a problem.

It is not uncommon, but at a mid-sized company it is a bit problematic: when the receptionist has to handle private parcels for a couple of individuals, that is OK; but when there are 100-200 employees and they regularly order non-work related stuff at their company address, it becomes a burden on the receptionist, burden that is not part of what the company pays him for. So : * small company where everyone takes car…

-We solved this in a simple manner at a former employer - we just had everybody who wanted something sent to work have it addressed to such-and-such, room 40.

Room 40 was a bench behind the warehouse reception.

Of course, there are potential pitfalls here - say, assuming your colleagues to be honest, for instance - but to the best of my knowledge, we never lost a parcel in years. (Which is more than could be said for anything entering the murky depths of our ERP system...)

Re: I bought a Switch from Nintendo and they threatened me with legal action

#254

Post by coding123 »

stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

This is not fully true. Amazon used DHL with me once - they didn't deliver because of a code/gate thing I used to live at. I called Amazon and they got the DHL DRIVER on the phone - me, Amazon customer support, DHL Driver on a single phone call. Amazon CS fucking rocks sometimes. So yes, there are companies that can go the extra mile and seriously dial up the heat on the delivery company.

I think the best CS will call and deal with shipping issues. Crappy companies will have none of that.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#255

Post by ajmurmann »

Taleb describes how antifragile systems need to provide enough leeway for people on the ground to actually make decisions. Otherwise you can't react to unforeseen events and things go sideways. Delivery companies and support departments of large companies seem to have built a incredibly fragile system that can't even deal with frequently occurring anomalies. Reading some of the comments here those anomalies even seem to include things like red lights and bad weather. It seems to be a consistent pattern that reaching out via social media or directly to leadership is what yields the best results for the same reason the system is so fragile.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#256

Post by icebraining »

k00lGr4p wrote: post #161
grecy wrote: post #124

Earlier quoted context omitted.

> That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for them......If you truly have a guilty conscience, then just throw the extra package out, because it is abandoned property. Do you really want to live in a world where everyone does this? Imagine you are a small start-up where every penny counts and make the odd mistake here and there and people take advantage of that, dest…

Mistake is a variable that cannot be eliminated. It is something to be written in on everything you do. If you make enough mistakes to create a destructive scenario. You're doing something wrong. Here's an similar scenario: Person A 'mistakenly' misplaces money on the city sidewalk. Who should Person B ethically return it to?

If person B knows that person A was the one to mistakenly misplacing it, as is the case here, I'd say they should try to get it to person A.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#257

Post by icebraining »

m-p-3 wrote: post #198
apostacy wrote: post #88

Earlier quoted context omitted.

I disagree. The company is now imposing on you for something that is absolutely not your responsibility. They have money set aside for losses like this. It sounds like Nintendo should ask the courier company to fix things, not you. In a way, he is also a victim of the courier company's bad service, except that the mistake was in his favor. And also, think about what that implies. How far are you supposed to go if the…

At this point I'd sell the extra Nintendo Switch and pay back its price to Nintendo. Seems like it's less trouble than going through Nintendo themselves.

What do you mean by "pay back its price to Nintendo"? Sending them the money? It'd probably cost more in billable accountant time to process it than the amount being received.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#258

Post by astura »

nradov wrote: post #240
astura wrote: post #66

Earlier quoted context omitted.

Amazon support is absolutely terrible . Amazon seller support is even worse. I mean, the worst. Only matched by health insurance companies. The huge problem with Amazon support is everyone I've ever interacted with (besides that one time I got forwarded to a supervisor) either have a fundamental lack an understanding of the English language or lack reading comprehension (or listening if phone support). They also won'…

I really don't understand why individual people try to sell small items through Amazon or eBay anymore. The chance of getting cheated is just so high that unless you're a high-volume seller making a business out of it the risk/reward ratio just doesn't make sense. Better to sell for cash on Craigslist or Nextdoor (with the transaction done in the police station parking lot for safety).

I don't know where you get the idea I'm a small time seller from my post. I move about $20,000 in product a year.

Well I used to. I pretty much quit about six months ago.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#259

Post by icebraining »

notzorbo3 wrote: post #113
Kurtz79 wrote: post #8

Earlier quoted context omitted.

A pity that multinational companies can usually afford much better lawyers than the average Joe. It's really not the same as threatening your neighbor with a "We'll see each other in court", for a parking lot dispute.

> A pity that multinational companies can usually afford much better lawyers than the average Joe. I'm always amazed at how afraid customers are of companies in the US/UK. Like this article, where they threaten legal action and make the customer responsible for being available to hand off the third Switch. As a customer in a western European country, I'd laugh straight in their face and wouldn't lose a second of slee…

The UK is a western European country, and still part of the EU (and therefore bound to its regulations).

Re: I bought a Switch from Nintendo and they threatened me with legal action

#260

Post by astura »

oh_sigh wrote: post #141
jccalhoun wrote: post #112

>I ordered the Switch on October 16th from Nintendo’s UK online store. I wanted to buy direct primarily to support Nintendo This seems like an odd impulse to me. It isn't like Nintendo is some small mom and pop business or even that they are struggling.

Also, the terms of deals for retail placement may be very sweet to Nintendo, because they know it sells like hotcakes. I honestly wouldn't be surprised if stores were getting 0 margin on the switch itself

I wouldn't even be surprised if Nintendo is just outsourcing its "direct retail" operation to a third party retailer who takes a larger commission than the resellers. I mean, Nintendo (clearly) isn't in the retail business so it would make sense to outsource it rather than build that infrastructure from scratch.

There's not much of a reason to believe buying from the Nintendo store has higher margins for Nintendo than buying from a retailer.

Post reply on HN