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I bought a Switch from Nintendo and they threatened me with legal action

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Re: I bought a Switch from Nintendo and they threatened me with legal action

#161

Post by k00lGr4p »

grecy wrote: post #124
apostacy wrote: post #75

Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…

> That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for them......If you truly have a guilty conscience, then just throw the extra package out, because it is abandoned property. Do you really want to live in a world where everyone does this? Imagine you are a small start-up where every penny counts and make the odd mistake here and there and people take advantage of that, dest…

Mistake is a variable that cannot be eliminated. It is something to be written in on everything you do.

If you make enough mistakes to create a destructive scenario. You're doing something wrong.

Here's an similar scenario:

Person A 'mistakenly' misplaces money on the city sidewalk. Who should Person B ethically return it to?

Re: I bought a Switch from Nintendo and they threatened me with legal action

#162

Post by cjsuk »

lostlogin wrote: post #127
gcp wrote: post #106

Earlier quoted context omitted.

Believe me, even if you are home 100% of the time, packages will still not get delivered because "nobody was home". IIRC DHL is especially prone to this. I think the drivers try to catch up time or whatever.

Wonder if we have it all wrong. If we paid for shipping on receipt there would be motivation to deliver.

In the UK we can get our money back if the goods don't make it into your hands. It's up to the seller / courier to prove otherwise although it's usually a battle arguing with them.

Royal Mail delivered a £560 multimeter to the wrong address and to a signature which wasn't mine. Never saw it again. That took a nightmare battle from hell to get sorted.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#163

Post by kawsper »

pjc50 wrote: post #132
petercooper wrote: post #27

Earlier quoted context omitted.

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.

Amazon contract deliveries to organisations like Yodel, who you can't contact directly and have exactly the same problems with failing to deliver or chucking parcels over the fence etc.

Everytime I see my package is being delivered by Yodel I just sighs, they always find a way to fuck up an order.

But to be fair, it seems like Amazon, are no longer working with Yodel, I have not seen any item I have from bought from Amazon.co.uk to be delivered by Yodel for at least two years.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#164

Post by werdnapk »

_Codemonkeyism wrote: post #118
petercooper wrote: post #27

Earlier quoted context omitted.

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.

Customer since before 1999. Only if everything goes into the two categories: 1.) send again 2.) reimburse/take back Everything else doesn't work at all. I had a phone from Amazon, empty box delivered, they had no way to stop the contract, weeks of pain, my threat getting the police involved solved the problem. Amazon Logistics didn't deliver important stuff with evening express several times, Amazon did nothing. One…

I recently received an empty box from Amazon. No more than 5 minutes with their online support and they had created a new order to re-send the item with their fastest shipping option. Easiest customer support experience I've ever had honestly.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#165

Post by Consultant32452 »

wst_ wrote: post #137
baldfat wrote: post #97

Earlier quoted context omitted.

I live in a 130,000 person city. UPS will not drop packages off to your neighbor period, even though that is an option on the "Sorry we missed you slip." UPS will not drop package without signature. UPS took 2 weeks to deliver my replacement part for my vacuum. When I see the UPS driver I tell him UPS policy sucks and is anti-city and his response was maybe there were too many packages taken. "I've lived here for 10…

I would never allow them to leave my package at neighbors house and if they do I would write a note to the support. This is my package and I want it delivered to me. I can't understand what is the problem of rescheduling the delivery for the time that suits me the best. Or scheduling the best time in the first place. Why Japan can do this? Even Japanese Post (not only a courier) allows you to define when you'd like t…

I suspect this is a combination of delivery services being simultaneously an oligopoly and heavily unionized. The combination of little competition and high wages makes it difficult to justify going the extra mile.

For what it's worth I know at least UPS has a premium service where you can schedule your delivery to a specific time during the day.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#166

Post by rurban »

jstanley wrote: post #152
wst_ wrote: post #137

Earlier quoted context omitted.

I would never allow them to leave my package at neighbors house and if they do I would write a note to the support. This is my package and I want it delivered to me. I can't understand what is the problem of rescheduling the delivery for the time that suits me the best. Or scheduling the best time in the first place. Why Japan can do this? Even Japanese Post (not only a courier) allows you to define when you'd like t…

For most people, it's more convenient to go to their neighbour and collect the package right away than it is to try and reschedule a delivery for some other time. Most people don't have hostile neighbours.

The bigger and more dense the city, the more hostile and private the neighbors.

I take packages for all my 10 neighbors, they are happy with it, but we live in a civilised city and all our delivery drivers are extremely competent and nice

Re: I bought a Switch from Nintendo and they threatened me with legal action

#167

Post by cjsuk »

matwood wrote: post #102
throwaway613834 wrote: post #76

Earlier quoted context omitted.

Does this usually work with any Twitter account? Even a new one with no followers? Or do you need to have followers or fame or something for the tweet to carry any weight in practice?

Any account. I’ve had good experiences reaching out on Twitter to Comcast, TMO, and airlines. I complained about having a problem, but also was not rude.

I've found that the inverse is true. If you are polite, Royal Mail will ignore you. If you call them thieving bastards, you'll have your refund sorted by the end of the day.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#168

Post by Swenrekcah »

wst_ wrote: post #137
baldfat wrote: post #97

Earlier quoted context omitted.

I live in a 130,000 person city. UPS will not drop packages off to your neighbor period, even though that is an option on the "Sorry we missed you slip." UPS will not drop package without signature. UPS took 2 weeks to deliver my replacement part for my vacuum. When I see the UPS driver I tell him UPS policy sucks and is anti-city and his response was maybe there were too many packages taken. "I've lived here for 10…

I would never allow them to leave my package at neighbors house and if they do I would write a note to the support. This is my package and I want it delivered to me. I can't understand what is the problem of rescheduling the delivery for the time that suits me the best. Or scheduling the best time in the first place. Why Japan can do this? Even Japanese Post (not only a courier) allows you to define when you'd like t…

When I was a student I lived in a large student apartment building. Packages were regularly delivered to whoever was walking into the door at that moment or the first doorbell to answer, if the intended recipient was not home.

Then the person who got the package posted on an internal facebook page: "I've got a package for 304 in 605" and they would be collected.

The system worked perfectly and there were a lot of packages, I guess many potentially worth a lot.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#169

Post by megaman22 »

baldfat wrote: post #97
crankylinuxuser wrote: post #44

Earlier quoted context omitted.

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

I live in a 130,000 person city. UPS will not drop packages off to your neighbor period, even though that is an option on the "Sorry we missed you slip." UPS will not drop package without signature. UPS took 2 weeks to deliver my replacement part for my vacuum. When I see the UPS driver I tell him UPS policy sucks and is anti-city and his response was maybe there were too many packages taken. "I've lived here for 10…

My biggest beef is that I can't seem to get UPS/Fedex/USPS to just open my front porch door and leave my packages inside anymore. My philosophy is to generally never lock anything if I can help it; if somebody wants to get in and steal my (largely worthless) stuff, all a lock is going to do is mean they kick down my door and then I have to replace the stuff AND the door.

So instead I end up with packages left out in the rain, or slung in the snowbank during a blizzard that I don't find until spring comes...

Re: I bought a Switch from Nintendo and they threatened me with legal action

#170

Post by mirimir »

pjc50 wrote: post #145
mirimir wrote: post #84

Earlier quoted context omitted.

It's a great post, and Nintendo does indeed owe you. But, at this point, I do recommend engaging counsel. As I understand it, truth is not a defense against slander under UK law. Edit: I meant "libel", not "slander". Also, I was wrong about truth not being a defense. It's just that you need to prove the claims.

I don't recommend engaging council for this because it will cost you a fortune . And in the not unlikely event that you lose, you have to pay their costs as well. You have to ask yourself, "is this something worth spending my house on?"

By "engaging counsel", I didn't mean suing them. I meant getting professional advice regarding the situation.
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