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I bought a Switch from Nintendo and they threatened me with legal action

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Re: I bought a Switch from Nintendo and they threatened me with legal action

#221

Post by 13of40 »

nothrabannosir wrote: post #108
jakub_g wrote: post #77

Earlier quoted context omitted.

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

Amazon lockers are the best thing since sliced bread. They put the ball back in your court to pick it up, when you have time. Removes the stress completely and makes ordering pleasant again. Keep an eye out for them, if you can.

Maybe... I've used them three times, I think. Once everything was good, the next time I couldn't retrieve the package because the touchscreen and barcode reader were malfunctioning, and then the third time I got someone else's package and mine vanished into thin air. (I was able to dox the other person and leave their package where they could get it though.) The company where I work has essentially the same thing, and seemingly more reliable, if I'm willing to wait an extra day for it to get through their system.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#222

Post by emodendroket »

gcp wrote: post #106
jakub_g wrote: post #77

Earlier quoted context omitted.

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

Believe me, even if you are home 100% of the time, packages will still not get delivered because "nobody was home". IIRC DHL is especially prone to this. I think the drivers try to catch up time or whatever.

As I understand it (no personal experience, just hearsay), the quotas given to drivers are unrealistically aggressive, encouraging this behavior.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#223

Post by DarronWyke »

stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

Honestly, a lot of the CS/delivery issues are somewhat dependent upon the consumer market that the company targets. Some communities are very word-of-mouth and reputation based. One of the ones I'm involved in is the firearm community, which is very much that way. Places that have bad CS or delivery issues get lambasted and are very affected by said issues, and those that go out of their way to help and assist their customers are hoisted far above.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#224

Post by Sean1708 »

Accacin wrote: post #176
thechao wrote: post #95

Earlier quoted context omitted.

The story seems like it’s set in the UK; what you’re saying is true to in the USA, but is it true in the UK?

As far as I'm aware no, there was an issue with some Vitas a few years back where people had to send them back.

You are correct: http://www.bbc.co.uk/news/technology-25330615

Re: I bought a Switch from Nintendo and they threatened me with legal action

#225

Post by emodendroket »

nothrabannosir wrote: post #108
jakub_g wrote: post #77

Earlier quoted context omitted.

I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…

Amazon lockers are the best thing since sliced bread. They put the ball back in your court to pick it up, when you have time. Removes the stress completely and makes ordering pleasant again. Keep an eye out for them, if you can.

I mean, most things I don't need to sign for and I can just pick them up on my doorstep when I get home, which is way more convenient than that.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#227

Post by Aaargh20318 »

astura wrote: post #209
Aaargh20318 wrote: post #109

Earlier quoted context omitted.

> I've interacted with the french support but like you they had a rather thick accent and seemed to have trouble understanding me at times even though I did my best to speak slowly and clearly. That's the one advantage of living in a tiny country (the Netherlands) that speaks a language hardly anyone else does. It's impossible to outsource customer support to low-wages countries because you simply can't find anyone t…

I suppose the wages in the Dutch Caribbean must be fairly good then.

I think the main industry there is tourism. If there are any Dutch speaking callcenters there they aren't very common, I've never encountered it in real life (you'd instantly notice by the accent).

Re: I bought a Switch from Nintendo and they threatened me with legal action

#228

Post by emodendroket »

nindalf wrote: post #213
nothrabannosir wrote: post #108

Earlier quoted context omitted.

Amazon lockers are the best thing since sliced bread. They put the ball back in your court to pick it up, when you have time. Removes the stress completely and makes ordering pleasant again. Keep an eye out for them, if you can.

I'm curious, is it uncommon to have packages delivered to the mailroom at your place of work? That's what I've done for the last 4 years and I've never had a problem.

I experienced the receptionist losing track of my stuff once and it was a really uncomfortable situation because, obviously, you're still colleagues and you don't want to get too pushy, but at the same time, where the hell is the stuff I paid for? After that I stopped having stuff delivered to my office.

And anyway you may not want everyone to know what you are buying.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#229

Post by macspoofing »

apostacy wrote: post #75

Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…

>He was under no moral obligation to fix Nintendo's mistake for them.

He was under no legal obligation. But it was the moral thing to do.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#230

Post by rasz »

>It didn’t take long to arrive — but when it did, I noticed some damage to the outside of the packaging

Author signed off on a visibly destroyed package. This is where support stops in my country(also EU). Standard procedure is to either refuse damaged package, or open with courier as a witness and make damage protocol, documented with pictures. The fact Nintendo agreed to replace it on faith alone is quite good, pestering them with phone calls all week combined with fact they somehow send two units probably flagged him as a potential fraud.

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