91–100 of 381 posts
You probably got a free Switch. And with their subsequent behaviour, a well deserved one.
Earlier quoted context omitted.
It took ten seconds to Google the UK equivalent, and it seems to be the same rule. Unsolicited goods, which are defined the same as the FTC' s definition, seem to be treated the same: https://www.saga.co.uk/magazine/money/spending/consumer-righ...
Read further and you'll see that if they're sent by accident you're obligated to arrange their return at no personal expense.
I didn't even know you could order from Nintendo directly in the UK, I think they'd be wise to shut this down entirely and work through their retail partners. Just imagine how little resources Nintendo puts into the retail aspect of their operations in the UK. Clearly they can't even train people to do customer service properly without threatening legal action. I understand the sentiment to want to support Nintendo b…
Having looked into it further it looks like at least part of their operation is being managed by The Hut Group - from some contact info - and I found this surprisingly similar link from four years ago. http://www.bbc.co.uk/news/technology-25330615 Hard to say really to what extent there is overlap here. Honestly I'm now starting to wonder if I should pull the article - getting it read is good, but this is more attent…
Years ago I had a situation (with a music technology hardware supplier) which just wasn't getting resolved; as soon as I made a website publicising the issue, they were bending over backwards to get it taken down; I said that I'd take it down as soon as the issues were sorted.
They never were (the product died) - but I'll never forget the threatening phone call I had one Saturday morning. I knew I had nothing to fear as I'd just documented what had actually happened and nothing more. It may not be the same in the US (and I know you're in the UK), but in the UK I think that there's still the ability to complain loudly about something as long as you're being truthful. Looks to me like they screwed up three times, and it's all on them.
Earlier quoted context omitted.
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.
Amazon support is absolutely terrible . Amazon seller support is even worse. I mean, the worst. Only matched by health insurance companies. The huge problem with Amazon support is everyone I've ever interacted with (besides that one time I got forwarded to a supervisor) either have a fundamental lack an understanding of the English language or lack reading comprehension (or listening if phone support). They also won'…
However if your request is a little more specific and doesn't fit neatly in whatever scripts they're using then it's a bit of a mess. I mainly use amazon.fr so I've interacted with the french support but like you they had a rather thick accent and seemed to have trouble understanding me at times even though I did my best to speak slowly and clearly. In the end I could see that they kept reverting to the script and where a bit lost when I tried to steer things away from it.
I just wanted to complain about a transporter who kept failing to deliver my parcels so it wasn't a big deal but I think it would've been pretty difficult to interact with this (nonetheless very kind) person if I had something a little trickier and more important to figure out with them.
Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…
This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…
United States Postal Service allows drop offs without signatures and dropping off at neighbors. I constantly request that my packages are not mailed by UPS.
Earlier quoted context omitted.
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.
Amazon support is absolutely terrible . Amazon seller support is even worse. I mean, the worst. Only matched by health insurance companies. The huge problem with Amazon support is everyone I've ever interacted with (besides that one time I got forwarded to a supervisor) either have a fundamental lack an understanding of the English language or lack reading comprehension (or listening if phone support). They also won'…
I guess most people value money over anything else, but if I take the time to help them correct their inventory problem, it would at least be nice if they fixed it.
Earlier quoted context omitted.
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.
Amazon support is absolutely terrible . Amazon seller support is even worse. I mean, the worst. Only matched by health insurance companies. The huge problem with Amazon support is everyone I've ever interacted with (besides that one time I got forwarded to a supervisor) either have a fundamental lack an understanding of the English language or lack reading comprehension (or listening if phone support). They also won'…
As for sellers, yes, it's obvious they're getting screwed.
Earlier quoted context omitted.
This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…
Does this usually work with any Twitter account? Even a new one with no followers? Or do you need to have followers or fame or something for the tweet to carry any weight in practice?