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iPhone App will not stay open - just flashes when trying to launch

community.garadget.com

61–70 of 453 posts

Re: iPhone App will not stay open - just flashes when trying to launch

#61

Garadget is a "cloud-enabled garage door opener" sold for $99 on Amazon. The manufacturer seemingly disabled the product, or primary advertised features of the product, in retribution for a short negative review left on Amazon. IMO Amazon should immediately drop the product when they catch wind of that, and so should any other retailer that carries it. The manufacturer's abused their relationship with the retailer (w…

Their domain still leads to an indigogo page. People should avoid startups those use crowdfunding websites as risk free capital gainer preorder pages. They don't get proper investment for a reason.

> They don't get proper investment for a reason.

That's not always true. Ergodox-ez.com has an awesome product (a keyboard) they funded through indiegogo. Not to mention basically every 3d printer company, even the VC funded ones.

Crowdfunding (and pre-ordering in general) helps hardware startups raise the cash they need to manufacture a batch of product. Without it, they'd have to raise the full cost of the batch in advance, (which is probably a lot,) on the hope that customers will buy it up. I can't think of many startups that have that much goodwill from investors.

It makes sense to be extremely skeptical when giving your money to an early-stage company, whether as an investor or a pre-order customer. But writing off crowdfunding in general means you're writing off almost every hardware startup, including some of the great ones.

Re: iPhone App will not stay open - just flashes when trying to launch

#63
post #36

Earlier quoted context omitted.

I honestly sympathize with Garadget a bit more in this case. Some people are just "assholes" that are all too quick to give a one-star review over the slightest thing, and it looks like this customer was one of them. The customer is not always right. EDIT: Sorry for being inflammatory here.

This customer may have been an asshole in this situation but that isn't really a good reason to state he's an asshole. For all we know he might spend the rest for his time reading bedtime stories to sick kittens. Judging someone's character based on a single incident isn't a great thing to do.

> Judging someone's character based on a single incident isn't a great thing to do.

By the same token, publicly castigating someone because you couldn't get their software to work on your device isn't a great thing to do either. Perhaps the developer sells his gadgets so he can house sick kittens, and he was up all night trying to nurse a particularly sick kitten when the angry email came through??

Re: iPhone App will not stay open - just flashes when trying to launch

#64

Perhaps it is because I have spent the entire day today trying to mitigate a new user on our web app trying to abuse our service to send out spam, but I am leaning more towards siding with Garadget on this one. I know that 'being professional' is of paramount importance, but I wish users would remember that every time they send an abusive email to a company, an actual person is on the other end who is going to be rec…

if they had even just said "you are a jerk and no one in this company is paid enough to deal with you; here's how to return your device for a full refund and here is a list of our least favourite competitors for all your internet-of-shit needs" i would have been 100% on their side. effectively bricking his device was beyond the pale, and says that you can't trust them to control your gadget from their servers.

Re: iPhone App will not stay open - just flashes when trying to launch

#66
post #64

Perhaps it is because I have spent the entire day today trying to mitigate a new user on our web app trying to abuse our service to send out spam, but I am leaning more towards siding with Garadget on this one. I know that 'being professional' is of paramount importance, but I wish users would remember that every time they send an abusive email to a company, an actual person is on the other end who is going to be rec…

if they had even just said "you are a jerk and no one in this company is paid enough to deal with you; here's how to return your device for a full refund and here is a list of our least favourite competitors for all your internet-of-shit needs" i would have been 100% on their side. effectively bricking his device was beyond the pale, and says that you can't trust them to control your gadget from their servers.

I agree with you, and I don't condone the bricking. I am sure that the rep regretted his/her actions in the cold light of Sunday morning. But I wish that users would also take some responsibility for keeping the conversation civil. I don't like that the user is seemingly always excused for being angry and irrational, but the company, be it a one man shop or a large mega corp is always expected to be a cold, faceless, emotionless entity.

ALL interactions are essentially a 1 person to 1 person interaction where simple things like common respect, politeness, understanding and constructive dialog should be considered.

Re: iPhone App will not stay open - just flashes when trying to launch

#67
After reading this, I immediately thought of the xkcd comic about the tiniest open-source violin. [1]

I find these cloud-connected ways of augmenting our home are really neat, but I think examples like these are why I wouldn't want the technology being proprietary or requiring a company's cooperation just to open a door.

[1] https://xkcd.com/743/

Re: iPhone App will not stay open - just flashes when trying to launch

#68
post #53

Dear customer, We are a small team who don't have the resources to test every single OS version on every device. Problems will happen. As such we're happy to issue you a refund, and you can keep the device. All we ask is that you let us update the app to make sure it's working on your device, and hopefully others. Thank you for helping us find the issue. We will work tirelessly until it is fixed. If at some stage you…

Yep. It usually turns out better that way.

(except I'm not sure how I feel about asking them to change their review at this stage)

Re: iPhone App will not stay open - just flashes when trying to launch

#69

Garadget is a "cloud-enabled garage door opener" sold for $99 on Amazon. The manufacturer seemingly disabled the product, or primary advertised features of the product, in retribution for a short negative review left on Amazon. IMO Amazon should immediately drop the product when they catch wind of that, and so should any other retailer that carries it. The manufacturer's abused their relationship with the retailer (w…

Their domain still leads to an indigogo page. People should avoid startups those use crowdfunding websites as risk free capital gainer preorder pages. They don't get proper investment for a reason.

lol silly conclusion, teach 'em a lesson boys! (yes I just assumed your gender still flies helicopter away)

Re: iPhone App will not stay open - just flashes when trying to launch

#70
post #30

Not "for negative Amazon review", but for being an asshole. This guy forgot that there are people behind every product and the abstraction is as thin as it gets when it is in fact a smaller company or a startup. There are negative reviews and there are nasty reviews. He was nasty to them and they no longer wanted him as a client. No reason why a company should swallow shit that a person wouldn't. They certainly _can_…

Your device has stopped working because your internet meme/karma points are too low. You need to give us a 5 stars review and a like on facebook and stop being an asshole before this lock will function again.

They certainly _can_ do that, too.

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