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iPhone App will not stay open - just flashes when trying to launch

community.garadget.com

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Re: iPhone App will not stay open - just flashes when trying to launch

#51

Post by erikb »

cameldrv wrote: post #48

Usually Internet (and real life) shitstorms are made when two assholes collide. Customer may be an asshole trying to stick it to the little indiegogo guy in a way he knows will have a disproportionate impact. On the other hand, the iPhone app does really suck and crashes constantly. Even big companies can't seem to make reliable software these days. All of that said, you went into business, so time to put on the big…

Well, he's also offering a refund. Not sure where the problem is in that case with the service provider's response. If you have sh*tty customers it's smart to drop them fast and focus on your good customers.

Re: iPhone App will not stay open - just flashes when trying to launch

#52

Post by erikb »

diegorbaquero wrote: post #26

I don't see this story going anywhere positive for Garadget. Blocking functionality because of a bad review? This will backfire horribly.

They didn't block it because of the review. Read the stuff in the link and not just the headline.

Re: iPhone App will not stay open - just flashes when trying to launch

#53

Post by qume »

Dear customer,

We are a small team who don't have the resources to test every single OS version on every device. Problems will happen.

As such we're happy to issue you a refund, and you can keep the device. All we ask is that you let us update the app to make sure it's working on your device, and hopefully others.

Thank you for helping us find the issue. We will work tirelessly until it is fixed. If at some stage you are satisfied we would be delighted to turn your one star review into a five star one.

Kind regards Company which needs a little bit of help in how to deal with customers

Re: iPhone App will not stay open - just flashes when trying to launch

#54

Post by madeofpalk »

cyberferret wrote: post #49
dovdovdov wrote: post #38

Earlier quoted context omitted.

Their domain still leads to an indigogo page. People should avoid startups those use crowdfunding websites as risk free capital gainer preorder pages. They don't get proper investment for a reason.

Seriously? What about companies that emphatically don't want to sell off a large percentage of their company and their souls to a board of venture capitalists and the like?

Then bootstrap and self-fund.

Re: iPhone App will not stay open - just flashes when trying to launch

#56

Post by justin66 »

dqv wrote: post #44
_pmf_ wrote: post #32

Earlier quoted context omitted.

Read the review here [0]; it's not abusive. It's probably the review of some guy who has been burned by half-assed Amazon shovel ware before. [0] https://www.amazon.com/gp/customer-reviews/R2XHHHGM6BEUG6/re...

Well, whoever made it is really serious about providing support. Look at the community here: http://community.garadget.com The review might not be abusive, but usually a negative review like that is the cherry on top of a very abusive sundae.

> Well, whoever made it is really serious about providing support.

They sure folded early in this case.

In the tech support jobs I had back in the day, the customer calling the product a piece of shit was just a form of greeting. Surprisingly often, we were able to win them back. We didn't have the option of being this thin-skinned.

Re: iPhone App will not stay open - just flashes when trying to launch

#57

Post by cyberferret »

madeofpalk wrote: post #54
cyberferret wrote: post #49

Earlier quoted context omitted.

Seriously? What about companies that emphatically don't want to sell off a large percentage of their company and their souls to a board of venture capitalists and the like?

Then bootstrap and self-fund.

One thing for a software or services based company, but if you are a product based company that needs significant capital investment to get production started, and you haven't got any credit history to be able to get a bank loan, then crowd funding seems to be a legitimate way to go. Plus you get the added bonus of getting marketplace validation from your actual customers if they fork out the money to subscribe to you.

First responder to this thread was pretty much lambasting all projects that opt for the crowd funding pathway, which I think is a grossly unfair judgement call.

Re: iPhone App will not stay open - just flashes when trying to launch

#58

Post by rkeene2 »

CaliforniaKarl wrote: post #24
tobyhinloopen wrote: post #22

I think this is a bad thing to do. Customers bad-mouth companies all the time, most of the times just temporary. Best to try to please them or to ignore it. "Customer is always right" is in the end one of the best strategies, even if it isn't true. It takes great arrogance to ban someone bad-mouthing your product. I don't think it is illegal and I don't think it should be, but I do think you should be able to get a f…

From garadget's post on their forum: > At this time your only option is return Garadget to Amazon for refund. Your unit ID 2f0036... will be denied server connection. It seems to me like garadget is perfectly willing to refund the purchaser, once the purchaser returns the item.

This seems a bit like altering the terms of the sale after the sale has completed.

He bought the product, he's entitled to the product -- a refund is not sufficient since the purchase cannot be rolled back.

Re: iPhone App will not stay open - just flashes when trying to launch

#59

Post by raverbashing »

I can't believe people are still buying any "cloud powered" crap for their homes

Fool me once shame on you, fool me twice...

Don't buy anything "cloud powered/IoT stuff" unless you know what you are doing and the product has been vetted by the general public and you're aware that there will be breaches

Right now the number of IoT stuff I intend to buy is Zero

Re: iPhone App will not stay open - just flashes when trying to launch

#60

Post by _Codemonkeyism »

dangrossman wrote: post #20

Garadget is a "cloud-enabled garage door opener" sold for $99 on Amazon. The manufacturer seemingly disabled the product, or primary advertised features of the product, in retribution for a short negative review left on Amazon. IMO Amazon should immediately drop the product when they catch wind of that, and so should any other retailer that carries it. The manufacturer's abused their relationship with the retailer (w…

Amazon lets far worse things go unnoticed, like fake medical products. Why? Because of the money.
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