iPhone App will not stay open - just flashes when trying to launch

I'm very glad that the customer is now only denied access to the app. I can see one day a company that sells the "cloud-lock" will allow any thief to get in the customer's door because they left a negative review for the product (and not bragging about their vengeance in a public forum like this Garaget company did). The fact that your lock one day will betray you, or your smoke detector won't sound, your pacemaker will pump differently or your car will make a different ethical decision because the company that sells it thinks that you're an asshole is beyond crazy.

If this isn't a wake-up call to anyone who doesn't realize how dangerous this DRM (Digital Rights Myass) thing is becoming, I don't know what is. This is the can of shit that's just can't wait to hit the fan for those who trust in those cloud-based proprietary "solutions." This is exactly the kind of behavior that Stallman and the EFF warned us against and guess what, they're right again.

Anything else is just opening themself to a shitstorm of negativity.

Should we really have to caveat the accusation with "maybe he's a really nice guy" or something?

I know that 'being professional' is of paramount importance, but I wish users would remember that every time they send an abusive email to a company, an actual person is on the other end who is going to be receiving, reading and interpreting it. I've been caught hunched over my desk late on a Saturday night (the purported time that the rep received the email) after spending all day debugging an obscure issue in my software, and I can tell you that it won't take much to push my overtired brain to retreat into its 'inner child' mode at the slightest provocation.

In all cases, I am glad I implemented the 'count to 10' rule or just stepped away from the keyboard for a while to gain some time to come back and look at the issue objectively. But often times the delay in responding usually aggravates the customer a little more. Such is the burden for the 'smaller shops' where only one or two people take care of everything from writing the code, to providing support to making the coffee and sweeping the floors.