31–40 of 453 posts
after writing: iPhone App will not stay open - just flashes when trying to launch Device Setup Just installed and attempting to register a door when the app started doing this. Have uninstalled and reinstalled iphone app, powered phone off/on - wondering what kind of piece of shit I just purchased here...
Not "for negative Amazon review", but for being an asshole. This guy forgot that there are people behind every product and the abstraction is as thin as it gets when it is in fact a smaller company or a startup. There are negative reviews and there are nasty reviews. He was nasty to them and they no longer wanted him as a client. No reason why a company should swallow shit that a person wouldn't. They certainly _can_…
[0] https://www.amazon.com/gp/customer-reviews/R2XHHHGM6BEUG6/re...
I can't decide whether this is legal or not. I am closer to siding _with_ Garadget in that as a private business, they don't HAVE to provide a service to someone (and it looks pretty obvious that there was no particular discrimination or the like); in fact, they have the right to refuse service. That said, the person also DID purchase a physical item (in fact, Garadget probably should have refunded them first, just b…
I'd say they gave up that option once they sold the device. They could have refused to sell it initially, but after the transaction is completed, arbitrarily cutting of the service should not be permitted.
Garadget is a "cloud-enabled garage door opener" sold for $99 on Amazon. The manufacturer seemingly disabled the product, or primary advertised features of the product, in retribution for a short negative review left on Amazon. IMO Amazon should immediately drop the product when they catch wind of that, and so should any other retailer that carries it. The manufacturer's abused their relationship with the retailer (w…
In this case, I don't think Amazon even is the retailer, they're just the platform, in the same sense as eBay/PayPal.
Also, the guy (presumably guy) has said to return the product for a refund, so things will pretty much be zeroed out, unless the customer doesn't go through with it.
Earlier quoted context omitted.
Acting out in retributive ways when your customers (justifiably or not) have issues and leave negative reviews is a pretty terrible way to build and run a business. Is the spite towards that one person really worth it?
I honestly sympathize with Garadget a bit more in this case. Some people are just "assholes" that are all too quick to give a one-star review over the slightest thing, and it looks like this customer was one of them. The customer is not always right. EDIT: Sorry for being inflammatory here.
Not "for negative Amazon review", but for being an asshole. This guy forgot that there are people behind every product and the abstraction is as thin as it gets when it is in fact a smaller company or a startup. There are negative reviews and there are nasty reviews. He was nasty to them and they no longer wanted him as a client. No reason why a company should swallow shit that a person wouldn't. They certainly _can_…
Read the review here [0]; it's not abusive. It's probably the review of some guy who has been burned by half-assed Amazon shovel ware before. [0] https://www.amazon.com/gp/customer-reviews/R2XHHHGM6BEUG6/re...
I think the abusiveness is primarily in the guys forum post, plus posting the negative Amazon review without waiting for response from the developer.
But that's just my sensitivity level.
Garadget is a "cloud-enabled garage door opener" sold for $99 on Amazon. The manufacturer seemingly disabled the product, or primary advertised features of the product, in retribution for a short negative review left on Amazon. IMO Amazon should immediately drop the product when they catch wind of that, and so should any other retailer that carries it. The manufacturer's abused their relationship with the retailer (w…
People should avoid startups those use crowdfunding websites as risk free capital gainer preorder pages.
They don't get proper investment for a reason.
Not "for negative Amazon review", but for being an asshole. This guy forgot that there are people behind every product and the abstraction is as thin as it gets when it is in fact a smaller company or a startup. There are negative reviews and there are nasty reviews. He was nasty to them and they no longer wanted him as a client. No reason why a company should swallow shit that a person wouldn't. They certainly _can_…
I'm VERY quick to refund and work as hard as I possibly can to help people who want my help, and some people just don't want my help -- for what it's worth, I have many more five-star reviews than one-star reviews on the wares that I peddle, but there are some one-star reviews that are just genuinely inflammatory from people unwilling to work with me to help resolve their issue. It happens.
Garadget is a "cloud-enabled garage door opener" sold for $99 on Amazon. The manufacturer seemingly disabled the product, or primary advertised features of the product, in retribution for a short negative review left on Amazon. IMO Amazon should immediately drop the product when they catch wind of that, and so should any other retailer that carries it. The manufacturer's abused their relationship with the retailer (w…
That's why you shell out customer service to disillusioned minimum wage drones: they hate you as much as the customer, which creates a subconscious empathic link.