Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

My Pixel has a manufacturing defect

9to5google.com

Post reply on HN
Print view View original

301–310 of 354 posts

Re: My Pixel has a manufacturing defect

#301

Post by pasbesoin »

ssijak wrote: post #79

Google support and customer relationship is horrible. One day I enabled Youtube partnership out of curiosity (it was enabled for my country so I enabled it than on my account to see what it is about). Few days later I tried to login to my adsense account only to find it disabled! Problem is I have never enabled adsense on any website, I do not have or post youtube videos, or have done anything to violate the terms. I…

Aside from often uncommunicated and difficult or impossible to know implications, of enabling a Google service or feature. Aside from those, often in multiple dimensions (function, privacy, etc.), I am afraid to enable any new Google services or features, because doing so seems so often to be a one-way function with no means of reversal. Once you do -- even just to check something out -- you can never go back.

And then, the whole account-disabling thing. Did they not learn their lesson in that respect with regard to the early Google Plus rollout and all the problems, not to mention bad press, then?

Google doesn't just make mistakes, in such regards, they inhabit them, and they demonstrate a very persistent attitude that there is no problem in all this, in the first place.

I have the Google features I use. As I've mentioned before, I draw the line basically at Google Docs (ok, "Drive", or whatever, now). I don't use much of anything of theirs that is newer.

And, I tend to stick to functionality that they themselves are known for dogfooding and continuing to use, officially, internally.

Hell, even my Nexus 5x was a hassle, with the in my opinion poorly conceived as well as communicated Google Fi "we will take over and eliminate your free-standing Google Voice account/number, with no choice about the matter" behavior.

It's like they have no conception nor care that their users might actually come to rely upon their products and features.

That's a great model for building trust and the value-added customer relationship that goes with it. /sarcasm

Re: My Pixel has a manufacturing defect

#302

Post by urda »

vidoc wrote: post #166
X86BSD wrote: post #113

First google is no apple. Don't expect that level of service. They simply don't care. Second it's not just with their new phone the pixel they support poorly. Try having problems with google fiber. The stories of them taking a year and a half or over two years to deploy fiber 400 feet or to a house next to a house with it or an apartment already wired for it is insane. I don't think they have they really care about s…

> First google is no apple. Don't expect that level of service. They simply don't care. In my experience, Apple support isn't great either, unless you are a paid customer. When I bought the Iphone 3G, it had dead pixels upon arrival, I got a replacement, same thing, then went for another replacement, but at this point they started to argue, talk about "half-dead pixel" (a new concept), etc .. I had to insist heavily…

None of these sync up with actual standard Apple Care. I maintain a fleet of iOS and Mac devices and have never had this much of a run around with Apple support. With iOS devices it's pretty much here's a new one and with Macs they go out for repair and come back just fine. So either you're really unluck, or it's something else.

Re: My Pixel has a manufacturing defect

#303

Post by morganvachon »

kuschku wrote: post #291
morganvachon wrote: post #285

Earlier quoted context omitted.

> "my phone died" actually meant that they had 300 running processes because they never learned how to close running apps on Android -- which to be fair is a PRETTY buried feature that doesn't lend itself well to user discovery; the number of people I see that don't realize they have to manually close apps on their Android phone is shocking Maybe on a 2011 device with 256MB of memory and Gingerbread this was true, bu…

Eh, not really. On my Moto G 2014 you can consistently crash the system UI if you have more than 2 or 3 apps open, and any further app you open also just dies. The OS already uses 950M of its 1GB of RAM.

Interesting, I had a 2nd generation Moto G that would only bog down if I had a misbehaving/badly coded app running (Pandora, and basically any app or game that contained ads). It was a surprisingly peppy device for $100.

Re: My Pixel has a manufacturing defect

#304

Post by shakna »

mianos wrote: post #283
shakna wrote: post #8

Waiting to see when this crops up here, and how it'll fly considering Consumer Rights [0]. It falls into minor, so Google will have to: * free repair, (with a repair notice describing the fault) * replacement (must be the same condition as the purchase, so no second hand!) * refund (the same amount you have already paid, provided in the same form as your original payment.) And of course, the kicker: > You are entitle…

Google does not sell the phone in Australia. You are buying it from Google Singapore and it is shipped from Hong Kong. It is charged in Australian dollars by an offshore credit card processor so you will also pay a non Autralian card processing fee. I did and ended up paying more than what they sell for in Australia. If you buy the phone from an Australian store or through the Australian carrier Telstra, yes you have…

The script may say not to answer, but contact the ACCC. You absolutely have consumer rights here, even if purchased overseas.

They shipped it to you here in Australia, so are beholden to the rules.

Valve, Yellow Pages and other overseas companies have been punished for ignoring those rules.

Re: My Pixel has a manufacturing defect

#305

Post by rspeer »

Tempest1981 wrote: post #222

Can't you take a Pixel phone to Verizon for replacement? I thought Pixel was exclusive to Verizon.

No, Pixel is not exclusive to Verizon. Verizon may be the only carrier with a promotion for the Pixel, but on other carriers (or on Google Fi) you can just buy a Pixel from Google and put your sim card in it.

Re: My Pixel has a manufacturing defect

#306

Post by Hydraulix989 »

morganvachon wrote: post #285
Hydraulix989 wrote: post #278

Earlier quoted context omitted.

Well, with furniture and backpack companies, the tolerance (or "forgiveness") for user error is a lot higher. If you accidentally drop your backpack, it doesn't have a screen or anything that shatters and requires a $150 part replacement. You can't even drop furniture in day-to-day use, really. Moreover, your backpack doesn't have a battery or anything that slowly but surely degrades over time anyways with a meager f…

> "my phone died" actually meant that they had 300 running processes because they never learned how to close running apps on Android -- which to be fair is a PRETTY buried feature that doesn't lend itself well to user discovery; the number of people I see that don't realize they have to manually close apps on their Android phone is shocking Maybe on a 2011 device with 256MB of memory and Gingerbread this was true, bu…

The Linux kernel has used the SLUB memory manager (and Android is just Linux) since major kernel release 2.6.23 so I'm very confused by your post?

Remember, memory is like a keg of beer, if everyone drinks it all, it's gone regardless of how you "distribute" it to people into smaller sized Solo cups or whatever.

I can think of a few things that could help but not solve the problem, but the crux of the problem is that it's still a finite resource:

https://developer.android.com/topic/performance/memory-overv...

Working against that, you also have Gates' Law.

Re: My Pixel has a manufacturing defect

#307

Post by kuschku »

morganvachon wrote: post #303
kuschku wrote: post #291

Earlier quoted context omitted.

Eh, not really. On my Moto G 2014 you can consistently crash the system UI if you have more than 2 or 3 apps open, and any further app you open also just dies. The OS already uses 950M of its 1GB of RAM.

Interesting, I had a 2nd generation Moto G that would only bog down if I had a misbehaving/badly coded app running (Pandora, and basically any app or game that contained ads). It was a surprisingly peppy device for $100.

Sure that was a Moto G? The 2nd Gen Moto G was sold even at the end of its lifetime for 200$.

Re: My Pixel has a manufacturing defect

#308

Post by morganvachon »

Hydraulix989 wrote: post #306
morganvachon wrote: post #285

Earlier quoted context omitted.

> "my phone died" actually meant that they had 300 running processes because they never learned how to close running apps on Android -- which to be fair is a PRETTY buried feature that doesn't lend itself well to user discovery; the number of people I see that don't realize they have to manually close apps on their Android phone is shocking Maybe on a 2011 device with 256MB of memory and Gingerbread this was true, bu…

The Linux kernel has used the SLUB memory manager (and Android is just Linux) since major kernel release 2.6.23 so I'm very confused by your post? Remember, memory is like a keg of beer, if everyone drinks it all, it's gone regardless of how you "distribute" it to people into smaller sized Solo cups or whatever. I can think of a few things that could help but not solve the problem, but the crux of the problem is that…

Well, Android isn't "just Linux", if that were the case it wouldn't be able to run any Android apps.

Anyway, it's my understanding that Android uses custom heap size limits to help keep things running smoothly. This combined with efficient garbage collection makes for a generally smooth user experience on a constrained device like a phone or tablet. Android will cache, and later kill, processes that aren't being used, to free up memory for active processes. Memory may be a finite resource, but not in the way you described; it's not permanently used up and can always be freed for foreground tasks.

Re: My Pixel has a manufacturing defect

#309

Post by morganvachon »

kuschku wrote: post #307
morganvachon wrote: post #303

Earlier quoted context omitted.

Interesting, I had a 2nd generation Moto G that would only bog down if I had a misbehaving/badly coded app running (Pandora, and basically any app or game that contained ads). It was a surprisingly peppy device for $100.

Sure that was a Moto G? The 2nd Gen Moto G was sold even at the end of its lifetime for 200$.

Yep, I got it from Consumer Cellular back when I used their service, their regular price was $150 but I got it on a promo for $100. That's without a contract, in fact I called and had them carrier-unlock it for me a few weeks after I bought it.

Re: My Pixel has a manufacturing defect

#310

Post by thrownblown »

redler wrote: post #288
tokenizerrr wrote: post #238

Earlier quoted context omitted.

I'm not exactly sure what I'm using. I registered for a free organization years ago for my domain with gmail, and still have that. It says its G Suite in the control panel. However, using this disables all kinds of google now functionality, and other stuff, as mentioned in the posts above.

You're in the original free Google Apps for Domains program, grandfathered. As the product has evolved, these grandfathered accounts have come along for the ride, at times with new G Suite features disabled behind a "try our paid plan for one month free" button. I don't know how many of these are left (I have one too), but they seem to occupy a weird product nether space that Google probably sees as a minor annoyance…

my company is permanently stuck at ten email accounts for this very reason.
Post reply on HN