My Pixel has a manufacturing defect • Hacker News Board

Re: My Pixel has a manufacturing defect

#291

Post by kuschku » Sat, Dec 10, 2016, 10:26 PM UTC

morganvachon wrote: post #285

Hydraulix989 wrote: post #278

Earlier quoted context omitted.

Well, with furniture and backpack companies, the tolerance (or "forgiveness") for user error is a lot higher. If you accidentally drop your backpack, it doesn't have a screen or anything that shatters and requires a $150 part replacement. You can't even drop furniture in day-to-day use, really. Moreover, your backpack doesn't have a battery or anything that slowly but surely degrades over time anyways with a meager f…

> "my phone died" actually meant that they had 300 running processes because they never learned how to close running apps on Android -- which to be fair is a PRETTY buried feature that doesn't lend itself well to user discovery; the number of people I see that don't realize they have to manually close apps on their Android phone is shocking Maybe on a 2011 device with 256MB of memory and Gingerbread this was true, bu…

Eh, not really. On my Moto G 2014 you can consistently crash the system UI if you have more than 2 or 3 apps open, and any further app you open also just dies.

The OS already uses 950M of its 1GB of RAM.

Re: My Pixel has a manufacturing defect

#292

Post by kuschku » Sat, Dec 10, 2016, 10:27 PM UTC

harigov wrote: post #226

stickydink wrote: post #160

Earlier quoted context omitted.

Sennheiser. I had a pair of reasonably expensive (~$250) headphones and the left ear went a week after my 2 year warranty expired. I knew it was basically just the cable (which was detachable), since it worked with a spare. But the official cable has an angled, custom fit and so it sits flush. I filled in an online form, printed the pre-paid label, dropped it off at UPS. Within a week, no questions asked, a brand new…

I had an entirely different experience. I had a similarly priced Sennheiser headset and they were great. I had the exact same issue as well with headset's left speaker stopped working couple of weeks after my warranty expired. I called them up and they said they cannot do anything and I will have to a buy a new one. In the end, it turns out that a connection got loose so I fixed it myself. But I was slightly disappoi…

Are you outside of Germany? Their support seems to be better here.

Re: My Pixel has a manufacturing defect

#293

Post by krzyk » Sat, Dec 10, 2016, 10:30 PM UTC

jwilcoxson wrote: post #58

WhitneyLand wrote: post #41

Earlier quoted context omitted.

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

I think Apple is pretty much the king of consumer level support.

I think that Amazon is best with their Kindle support. You break a Kindle and they send you a new one for free (if it is under the 1 year warranty) even internationally.

Re: My Pixel has a manufacturing defect

#294

Post by Esau » Sat, Dec 10, 2016, 10:32 PM UTC

AstroJetson wrote: post #212

keevie wrote: post #194

Earlier quoted context omitted.

Lenovo has been exactly the same for me, with their onsite + accidental damage protection. For the same price as applecare, I've more than once broken my laptop screen from a drop, and someone is at my house the next day with a new screen.

Lenovo has been amazing for me too. It's the reason why I buy nothing but them for my company.

I just wish they would do something about their website. I find it to be awful.

Re: My Pixel has a manufacturing defect

#295

Post by edoceo » Sat, Dec 10, 2016, 10:39 PM UTC

jahnu wrote: post #237

edoceo wrote: post #200

Earlier quoted context omitted.

That's basically G-Suite. I've was on that platform for >10 years. It's taken about three of them to migrate away from Google. Glad I was never "all in"

What did you migrate to?

Still in progress.

Keep=>Trello Mail=>self, postfix

It's really a long post, maybe I'll do a write up

Re: My Pixel has a manufacturing defect

#296

Post by kuschku » Sat, Dec 10, 2016, 10:39 PM UTC

cylinder wrote: post #290

kuschku wrote: post #287

Earlier quoted context omitted.

For me, they required me to send it in (and pay for shipping), then refused to fix it, required me to pay for them to send it back, and when it came back, it was entirely broken (motherboard was snapped in half, before the screen had only a few stuck pixels). I still bought a few Google devices later on, but I won't let their customer support handle anything ever again. Fuck Google.

They sent me a replacement phone next day air before I returned the defective one, so I would not have to be without a phone.

This was an original Nexus 7, in 2012, a week after launch. It was the worst return policy I'd ever seen.

Re: My Pixel has a manufacturing defect

#297

Post by kefka » Sat, Dec 10, 2016, 10:41 PM UTC

shakna wrote: post #69

cobookman wrote: post #55

Earlier quoted context omitted.

* replacement (must be the same condition as the purchase, so no second hand!) I believe apple & att will replace the broken phone with a manufacture refurbished device.

Under the Consumer Laws I mentioned, manufacturers have more leeway, but a business cannot require you to deal with the manufacturer. Apple is required, and does if you point out their obligations, to provide a new device if you purchased a new device. As phones are also guaranteed a "reasonable lifetime" of 5 years, this has led to replacing 4s with 5s and the like. However, as you mention ATT, you might be American…

Yep. That's "caveat emptor capitalism" at its finest.

Re: My Pixel has a manufacturing defect

#298

Post by tdkl » Sat, Dec 10, 2016, 10:43 PM UTC

rebootthesystem wrote: post #223

ssijak wrote: post #79

Google support and customer relationship is horrible. One day I enabled Youtube partnership out of curiosity (it was enabled for my country so I enabled it than on my account to see what it is about). Few days later I tried to login to my adsense account only to find it disabled! Problem is I have never enabled adsense on any website, I do not have or post youtube videos, or have done anything to violate the terms. I…

That, exactly that, is why I have made it a policy to not use any Google service beyond search and ads, no matter how enticing they might look. They can't kick you out of search and it's pretty hard to hit issues with ads. But the other stuff. Whew! You could end-up with your wonderful Google-powered world disconnected overnight and no recourse to deal with it sensibly. Read stories about people losing their email ac…

> So, here's Google accusing a guy --who is doing 7 figures a year with his real business-- of clicking some ads to earn, what, twenty-three cents?

The first problem here is that it's the automation/AI in Google doing these calls. The second one is the question where the fuck are the humans monitoring automation/AI actions ?

So no thanks Google, you can't convince me getting into your AI fairy-tale fueled products in the future.

Re: My Pixel has a manufacturing defect

#299

Post by newjersey » Sat, Dec 10, 2016, 10:58 PM UTC

Yrlec wrote: post #230

trome wrote: post #209

Earlier quoted context omitted.

Sure, they could afford to hire support personnel, but they would be deluged with inquiries on day 1, even if less than 1 percent of Google's users contacted them every 5 years.

1% of ~2 roughly billion users = 20 million users. With one request every 5 years that'd be roughly 10k support requests per day. Considering that a lot of the cases can be answered very quickly (or possibly automatically) you can easily handle that with a couple hundred employees. The cost of that would be roughly 1/1000 of Google's annual income.

> The cost of that would be roughly 1/1000 of Google's annual income.

I don't own Google stock but 0.1% of revenue would be a huge number that you just can't blink away. Especially when it is not a one-off whim I mean spectacular moonshot but rather an ongoing business obligation.

I hate that the service sucks but I'd rather they don't waste money like this.

Re: My Pixel has a manufacturing defect

#300

Post by Mikeb85 » Sat, Dec 10, 2016, 11:09 PM UTC

While I can't say anything about Google consumer service (all the Nexus products I've had performed flawlessly and admirably), there is one advantage to getting a device on-contract - they often have replacement plans which are quite abordable (and even cover damage), and take away the hassle of dealing with the manufacturer.